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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Casa Florentina Genoa Side Chairs with Rush Seat - Set of 2 Custom is rated 4.4 out of 5 by 5.
Rated 5 out of 5 by from LUV these chairs! We had searched for just the right chairs for our new rustic dining room table. I knew I wanted a variety of colors. And, they couldn't be too large. These are PERFECT. Size, color options, simplicity. You can order swatches of all the color possibilities. We ordered 6 pairs, each in a different color. They are well made, low profile and the cost (during a sale) was very reasonable. They were delivered in great shape via UPS. I would highly recommend this product.
Date published: 2014-04-10
Rated 5 out of 5 by from Beautiful and well made chair! I initially bought the Lemans chairs and they were too small for my husband who is 6 ft tall. These chairs are a perfect size for my black farm house table and my husband. The finish is well done and they are well crafted. The price is good for the quality you receive. The only drawback is the order takes so long to get here. If you are in no hurry they are worth the wait!
Date published: 2014-02-24
Rated 5 out of 5 by from Chairs are just the right size! Happy lady. Actually, I bought 6 chairs, sight unseen which is kind of scarey. I was really wondering if I would like this chair, would they be comfortable, would they be sized right, etc. I will have to say that I love the chairs! They are just the perfect size, not too big, not too small, to coin a phrase from baby bear, "they are just right!" The distressing on them is subtle, which I like also. I bought the black ones. Only drawback is the time it takes to get them from Italy, but it was definitely worth it in the long run.
Date published: 2013-02-04
Rated 5 out of 5 by from beautiful chairs! I love my black rubbed finish chairs. I bought four and they look beautiful with my glass topped wrought iron table. They are comfortable even without chair pads and just the right combination of elegant and casual!
Date published: 2012-02-22
Rated 2 out of 5 by from Rush seats unraveling On looks alone I'd give these chairs 5 stars, but now after using them for about four months I have to give them 2. We bought these because of their smaller size to replace really big dining chairs with rush seats we'd had for about 7 years. As I said in my summary, there is an outer husk (for lack of a better word) that is wrapped around the rush strands that is coming apart on all of my chairs after only a few months use - only chipping in some sections, to full on unraveling in others. I still have the bar chairs from my previous set (not from Ballard) and the rush seats are much stronger and more durable - no peeling or unraveling after 7 years. The other issue is that they are very lightweight - pro in that they're easier to move, con in that my younger kids (3 and 5) have fallen over in the chairs a couple of times. The chairs can be knocked to the ground with little effort. If I could go back I would have looked elsewhere for similar chairs as they aren't durable enough for our needs and everyday use.
Date published: 2014-04-09
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Product:SD064-Casa Florentina Genoa Side Chairs with Rush Seat - Set of 2 Custom