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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Carlyle Swivel Chair is rated 3.6 out of 5 by 7.
Rated 5 out of 5 by from firm and deep We purchased this swivel chair a month ago and I cannot get my partner to share...it is very comfortable and looks great too.
Date published: 2018-04-12
Rated 5 out of 5 by from Great chair! Ordered this for a smaller space and this chair is perfect! Although late delivery, it has become one of our favorite chairs!
Date published: 2015-12-24
Rated 5 out of 5 by from nice, well made, comfortable chair looks great and is comfortable to sit in. has a smallish feel so good for a smaller room.
Date published: 2015-11-24
Rated 4 out of 5 by from The size and custom fabric installation is perfect. The only thing I am disappointed in is the chair is not a comfy, easy chair in which you can read or watch tv. It is great for conversation and short visits.
Date published: 2016-10-17
Rated 2 out of 5 by from Lovely chair --- cushions are a BIG problem. Really disappointed with the cushion on this chair! I bought four of these for a client and after ONE WEEK the foam in the seat cushion started looking sloppy. It is not holding it's edge. There are only two people in the household and these chairs are rarely being used! Though they are very pretty, Ballard needs to upgrade to a spring down cushion that will hold up. This poor construction is not acceptable --- as the cost pf each chair was not cheap. Will not be recommending these chairs to my clients in the future unless the cushions have been upgraded, If nothing else, offer this at an additional charge.
Date published: 2018-07-30
Rated 2 out of 5 by from Please make slipcovers! I bought 4 Carlyle swivel chairs, and they are perfect, EXCEPT the white duck fabric was discolored right out of the box, and has become even more so with use. We've had 2 other Ballard chairs for years, and I love how easy it is to toss the covers in the wash. Please make slipcovers for this popular chair model. I regret buying them because they are so difficult to clean.
Date published: 2017-05-15
Rated 2 out of 5 by from I expected better from Ballard We use these chairs to listen to music and to watch movies; they are not used every day. The top front edge of the seat cushions is already curved in toward the back of the chair. The chairs previously used in that place - for 15 years! - kept a perfectly straight line across the front of the cushion. Also, we have electric outlets under the chairs to accommodate a reading lamp for each chair. The swivel mechanism on the chair has been a problem...something that never occurred to me when I ordered them. Would I buy these chairs again? Definitely not.
Date published: 2017-02-13
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC213-Carlyle Swivel Chair