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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
JAPM from
Carlotta Mirror is a WOWWhile I had to wait a bit longer than I wanted for the mirror to arrive, it was packaged very well and looks more expensive than the price. Very happy.
Date published: 2020-04-01
Rated 5 out of
5 by
Decor lady DC from
Gorgeous mirrorAbsolutely beautiful mirror. Quality is excellent. Color is gorgeous. Highly recommended. I’ve gotten so many compliments it’s on my hallway. The delivery was super easy.
Date published: 2020-03-24
Rated 5 out of
5 by
Anonymous from
Substantial and very nice finishThe finish is a medium bright brass look that's got a slightly weathered look, as opposed to a polished brass look. Tall mirror is heavy, substantial, beautiful
Date published: 2020-03-24
Rated 5 out of
5 by
Candace W from
Carlotta mirrorAbsolutely gorgeous!! Evrything I had hope it would be...
Date published: 2019-12-06
Rated 5 out of
5 by
Anonymous from
Gorgeous and extremely high qualitywow this thing is high quality. so heavy, so solid, so pretty. good purchase but you better have a stud!
Date published: 2019-09-24
Rated 5 out of
5 by
Thazelton718 from
Fabulous design and lookI bought this a month ago and was so excited to finally receive it. It was on back order for a few
Months. The is a unique design and great quality. I’m using as a full length mirror in our beach house bedroom. Over the top!!
Date published: 2019-07-10
Rated 5 out of
5 by
veri from
Love it!Love this mirror! It looks just like it does in the pictures and is just what I was looking for!
Date published: 2019-07-01
Rated 5 out of
5 by
Kauai dancer from
Very handsome mirrorWonderful, solid construction and design. Finish is magnificent!
Date published: 2019-01-11
Rated 5 out of
5 by
Liz9 from
Beautiful mirrorI bought this one month ago and it is beautiful. It is perfect between sconces over my sofa in the family room.
Date published: 2019-01-08
Rated 4 out of
5 by
DMent from
Beautiful mirrorThe mirror is gorgeous. Very, very nice for the price and the larger size is perfect with my tall ceilings. My only issue is that the finish is brighter and more orange gold so not quite right in my room. I am actually having it professionally refinished. Expensive to return and then I have to start my search all over again so I decided to go this route.
Date published: 2021-03-14
Rated 4 out of
5 by
MHNY from
Nice mirror, suits different stylesDecent quality for the price. Attractive, modern mirror. Color is definitely a little more bright gold than antique gold. Subtracting a star as a little glue shows in all 4 corners in the front of the mirror but fortunately not noticeable for the casual onlooker. I think only my husband and I who installed it will know it’s there as you need to inspect it carefully to see.
Date published: 2021-02-27
Rated 4 out of
5 by
Stock 25 from
Car lotta mirrorIt’s a beautiful mirror , but the color is very gold ( Orange/yellow) I painted it a softer champagne color to match my home . My friend bought the larger mirror and did the same thing.
Date published: 2020-04-24
Rated 4 out of
5 by
voome from
lovely but damagedgorgeous but some of the gold is peeled. waiting for a response to replace or fix it.
Date published: 2020-01-23
Rated 4 out of
5 by
Jojo312 from
Beautiful brass colorThe mirror is beautiful and well made. It’s a brilliant brass color. No muted tone here! Looks good in my master bathroom
Date published: 2018-11-28
Rated 2 out of
5 by
Dunya from
OkIt’s a ok mirror not gold but orange colored frame
Date published: 2020-03-24
Rated 2 out of
5 by
Kikiriki from
Taking it backVery orange in color.
Mirror appears to have a slight tint. Scuff mark that doesn't wash away on glass.
Also too narrow for my space. ( no one's fault )
Date published: 2019-07-01
Rated 1 out of
5 by
Britney from
Had to return. Could have been a great pieceHad to return due to caulk showing between mirror and frame and quality of color was not as described. Could have been a beautiful piece
Date published: 2020-08-19
Rated 1 out of
5 by
Sharisharp from
ShariI actually do not like them. They are too bright gold . I dint know how to box them and return them though
