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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Carli Hand Tufted Rug is rated 4.6 out of 5 by 50.
Rated 5 out of 5 by from Made for me! I'm curating new bedroom furnishings to coordinate with a beloved Andy Warhol print and a king size "pashmina" I bought in Greece several years ago. This rug has all the colors, cream, taupe, muted rust, gold, green, light blue and a touch of dark navy, that along with the bedlinens I've purchased will pull everything together. I love wool rugs, and was very happy to get this one on sale. Now I just have to get going on my master bath reno so I can bring all my finds out!
Date published: 2021-11-12
Rated 5 out of 5 by from Carli Hand-tufted Rug It is a beautiful rug! The colors are subtle and appears to be high quality. I am very pleased with the rug.
Date published: 2021-11-02
Rated 5 out of 5 by from Well made, and pulls everything together. I love this rug, I now have three in various sizes in my living room, hall way and dining room. Thick and well made. Gorgeous! Just pulls all things together visually too.
Date published: 2021-10-11
Rated 5 out of 5 by from Love this rug The colors are true to the photos and the texture is rich and thick. I’m extreme happy with this beautiful rug.
Date published: 2021-05-28
Rated 5 out of 5 by from Great value and quality This rug just makes me happy; beautiful colors, comfortable under foot, great quality. The picture appeared more brown on the edges but it is mostly green with blue and orange, easy to decorate around.
Date published: 2021-05-26
Rated 5 out of 5 by from Great color! We love this rug. It brings much needed color into our room. It looks exactly like the photos.
Date published: 2021-05-17
Rated 5 out of 5 by from Carli Rug Nice quality and pretty spring time colors! Used the sage green as an accent color in my hallway! Expect some shedding which is normal with wool rugs.
Date published: 2021-04-30
Rated 4 out of 5 by from Lovely, but sheds a lot! I really like this rug, but my only complaint is that it has been shedding a lot. I’m hoping over time and constant vacuuming that the shedding will stop.
Date published: 2022-05-06
Rated 4 out of 5 by from Love the colors Love the colors and soft texture. Firs perfectly in our great room. It gives off lots of fuzz when you vacuum, but this doesn’t concern me, I assume it will gradually lessen. I’m a little concerned at the number of threads that keep pulling loose — hope it doesn’t cause an issue in the future.
Date published: 2021-12-13
Rated 4 out of 5 by from Colorful & WarmPerfect family room rug Pretty rug...colors are just bright enough...the rug has a warm feel...it is soft underfoot...perfect for my family room.
Date published: 2021-04-28
Rated 4 out of 5 by from Beautiful, but sheds! Beautiful rug, but it still shedding after more than a month of vacuuming! Wondering if this will stop?
Date published: 2021-04-27
Rated 2 out of 5 by from Very disappointed I own several area rugs including hand knotted, hand tufted, and machine woven. I bought 3 of these in various sizes because the colors looked so vibrant. The rugs are disappointing in both the color (the colors are very muted and the background looks dirty - not a clean cream color), as well as the quality of the tufting. I have 30 year old hand tufted rugs that shed but create larger balls of fiber. These rugs put out literally thousands of tiny fibers like whiskers so the hardwood floors are always covered in them.
Date published: 2021-11-30
Rated 2 out of 5 by from Dreary colors This rug looks much brighter in the photos. I think it looks faded and old, almost a dirty look. I’m not sure about the quality, I was going to put it in a very visible area but I’m going to put it somewhere it won’t be seen often. I really like it in the photos but in person it looks like I’ve had it for 20 years.
Date published: 2021-09-17
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Product:RT543-Carli Hand Tufted Rug

Carli Hand Tufted Rug

Carli Hand Tufted Rug Swatch Multi