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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Carara Indoor/Outdoor Rug is rated 4.9 out of 5 by 59.
Rated 5 out of 5 by from Very pleased Great rug--true to color shown--durable and easy to maintain in our hallway.
Date published: 2022-02-06
Rated 5 out of 5 by from Beautiful bold patterns tie the room together I absolutely love these rugs. I bought 2 of them for our new mostly-covered deck. I chose a large rug with the navy pattern for under the outdoor dining, and 5x8 rug with the silver pattern for the sitting area of the mostly covered deck. The juxtaposition of the similar-but-not-matchy matchy rugs is fantastic. I have received so many compliments esp on the navy with its bolder graphic design. It drains well and dries quickly. Now the chairs for the dining table are easier to move and don't scratch the new stained floor. I have had many Ballard I/O rugs over the years (these are number 5 & 6 that I have purchased) and I love the easy of cleaning, the great durability, design, etc.
Date published: 2021-11-09
Rated 5 out of 5 by from Carara iRug It’s a lovely rug. I bought the gold design on cream background. Looks great on my lanai
Date published: 2021-10-12
Rated 5 out of 5 by from Love this rug The material of this category of Ballard indoor/outdoor rugs is great…durable, lies flat, yet is nice looking. This is the 5th I’ve purchased, largely because my cat likes the surface better than a cardboard or sisal scratcher and they are indestructible! So many colors and designs to choose from, too.
Date published: 2021-08-31
Rated 5 out of 5 by from We bought two These are lovely rugs (I bought the dark blue) and easy to roll out and use right away. We have extremely heavy iron furniture and it's a breeze sliding them across these rugs. We put one on the screened porch and one on the deck. Good choice.
Date published: 2021-08-20
Rated 5 out of 5 by from Lanai Rug......................................... Looks lovely on my Patio Easy to take in and out of it rains
Date published: 2021-07-28
Rated 5 out of 5 by from Understated Fun Tropical Rug I’m thrilled with this fun rug. Design is tropical feeling in an understated way & the green tone is not too bright. Very comfortable under feet. Well made - even with my dog running around on it - no pulls. I’m so very pleased with my purchase.
Date published: 2021-07-19
Rated 5 out of 5 by from Love it! LOVE this rug as a runner in my kitchen and I loved it so much that I bought two more for both entries into the home. I really appreciate the indoor/outdoora aspect so that spills, cat spit ups :) come out easily. Great color too!
Date published: 2021-07-13
Rated 5 out of 5 by from Carrara indoor-outdoor rug Looks great and the silver/ cream color is perfect on travertine floor.I would definitely recommend this.
Date published: 2021-06-27
Rated 5 out of 5 by from Beautiful rug Love it! Great quality and a beautiful look, especially off dark deck color.
Date published: 2021-05-16
Rated 5 out of 5 by from Tropical beauty I ordered this design in blue and white, hoping it wouldn't clash with tropical upholstery in a blue and white palm/banana leaf/fern print. It is perfect!
Date published: 2021-04-27
Rated 5 out of 5 by from Great Rug Love this rug! Different than other rugs I've seen.
Date published: 2021-04-16
Rated 5 out of 5 by from Awesome rug Absolutely a beautiful rug. Ballard has the best indoor/outdoor rugs that you’ll find anywhere. I have purchased at least a dozen of them. I have them all over my house inside and out and even in my motorhome. They’re very easy to clean with a hose, dry fast and colors don’t fade.
Date published: 2021-04-02
Rated 4 out of 5 by from Almost Perfect! Perfect runner across a tall door on a relatively narrow wall. I’m hoping the edges flatten out more over time. I thought with the heat of summer they might have already done so but I may flip it to see if that helps more. Or weight the few rolly edges with books for awhile… otherwise, Perfect!
Date published: 2022-09-13
Rated 4 out of 5 by from Not for office use The rug looks good but is rather rough, and not suitable for a wheeled office chair.
Date published: 2022-05-10
Rated 4 out of 5 by from Very thin This is a good option when you need a very thin doormat due to a screen or other hindrance.
Date published: 2022-04-26
Rated 4 out of 5 by from Rugs Get the bottom grippers!! The rugs are great and bring in a modern botanical vibe but on tile floors they slide… get the grippers to keep from sliding!
Date published: 2021-08-31
Rated 4 out of 5 by from More green The green is not as green as hoped. Lovely anyway.
Date published: 2021-07-11
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Product:RW337-Carara Indoor\/Outdoor Rug