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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Carano Natural Fiber Rug is rated 4.1 out of 5 by 73.
Rated 5 out of 5 by from Carano Rug 9 x 12 I love this rug ~ it pulls my room together. It’s beautiful. Only note put it in a non traffic area where it won’t be walked on constantly as the fiber threads do tend to come loose.
Date published: 2021-03-14
Rated 5 out of 5 by from Nice quality rugs! Very beautiful pattern, color, and coordinating border! Gave as a housewarming gift to my daughter. She loves them!
Date published: 2021-03-14
Rated 5 out of 5 by from Lovely rug The rug arrived without any damage. The rug complements our living room décor & adds wonderful texture to the space.
Date published: 2021-03-04
Rated 5 out of 5 by from Expected color and quality Looks exactly like picture online. Color is what I expected! Great quality.
Date published: 2021-03-04
Rated 5 out of 5 by from Carano fiber rug I have received many compliments on the looks of this rug. Very well crafted. Beautiful!
Date published: 2021-02-03
Rated 5 out of 5 by from Carano Natural Fiber Rug This is a gorgeous rug. Made very well. Has no odor. My only issue is I purchased it for our family room. This rug would do better in an area with less traffic. If you have dogs this rug is “delicate” and would not be a good idea.
Date published: 2021-01-29
Rated 5 out of 5 by from Carpet This carpet is beautiful and softer than expected. I’m very happy with this purchase
Date published: 2021-01-13
Rated 5 out of 5 by from Looks and wearability It is a handsome rug that Enriches the furnishings that surround it. I do not have experience with a rug made of all natural fibers so I am hoping it wears well. Only the future will tell. But I will enjoy it while we wait.
Date published: 2020-09-03
Rated 5 out of 5 by from Rug I absolutely love this rug and have gotten so many compliments on it. The sweeper glides right over it and i’ve had no problem with shedding. I highly recommend it
Date published: 2020-08-09
Rated 5 out of 5 by from Casual Elegance I purchased this rug about 6 weeks ago for my living room. I had been searching for a natural fiber rug for several months and spied this one in the Ballard catalog. I wanted a rug that was casual yet chic! I purchased a 4x6 in the natural color and it's perfect!
Date published: 2020-06-19
Rated 5 out of 5 by from Runner I just received this rug in blue and it is beautiful. Nice and thick , rich looking. Would definitely recommend.
Date published: 2020-06-07
Rated 4 out of 5 by from Wearability A handsome rug. My doubt is it’s wearability. Already there are a couple of loose loops. My household is sedate—only me and I am over 80. I’m open to suggestions.
Date published: 2020-07-26
Rated 3 out of 5 by from Prickly The rug looks lovely but it pokes a lot when we walk in it. A little disappointed about that especially considering how much we paid for it.
Date published: 2021-09-12
Rated 3 out of 5 by from Slightly Disappointed. The rug is pretty to look at, but I didn't expect it to be as lumpy as it is. Also, I've had it on the floor for two weeks since I moved into my new apartment; and two corners of the rug are still badly curled. I've had compliments on it, but everyone stops and tries to push the corners down.
Date published: 2021-08-28
Rated 3 out of 5 by from Cleaning maintenance The rug is beautiful but it requires very high maintenance. Any vacuum cleaner with a beater bar or brushes will break the fibers. There is almost no way to keep it clean without harming or breaking the fibers.
Date published: 2021-03-04
Rated 2 out of 5 by from NOT WORTH IT We got this rug on sale and put it in our living room. At first we loved it , the blue color is perfect, it’s a neutral with some fun elements. Obviously this is a high traffic area, we have two dogs, as well. But the rug has held up very poorly over the last 6 months: it sheds, has become faded in areas already (very little sunlight) and is pulling apart and lots of places. Would not buy again.
Date published: 2022-08-14
Rated 2 out of 5 by from Sorry to say.. poor quality I love the look, but is already falling a part! It shouldn’t happen though, specially since I got it just a few weeks ago
Date published: 2021-10-24
Rated 2 out of 5 by from Shabby Chic Texture is nice — however the rug is not as pictured. The color is uneven and the diamond pattern is chunky and very rough. I would only use it for outdoor and it’s not going to last very long as it will not take heavy traffic without falling apart. I reckon one short season and it will be gone. I purchased for indoors but it’s way too shabby chic! Would not recommend:-(
Date published: 2021-05-08
Rated 2 out of 5 by from Poor quality rug There is the same issue with the “inspected” replacement. Inconsistent weaving and just not quality. I woukd like to return this rug.
Date published: 2021-03-20
Rated 2 out of 5 by from Quality not as expected or worth the price Way too much variation in color. Too much variation in weave. Less than a month old and already having threads pulling out. Not worth the price. Would not recommend.
Date published: 2021-03-08
Rated 2 out of 5 by from Rough looking rug. There are too many spots wheee the weave is loosening and may unravel. Also, there are large portions of the rug where the dye produced different shades of what were intended to be the same color.
Date published: 2021-03-03
Rated 1 out of 5 by from Why not returnable? I’m extremely disappointed that this rug is not returnable! Have bought many rugs from Ballards in the past and been pleased. This was expensive and I’ll probably have to throw it out in a couple months. Started coming apart in a couple days!
Date published: 2023-03-12
Rated 1 out of 5 by from Beautiful Rug, but…. I love the way this rug looks, the colors are rich, but we’ve only had it two weeks and already the woven ends are coming loose. Beginning to look worn, especially where our feet rest. Very disappointing for the price. Fear it will unravel and have to be replaced.
Date published: 2023-01-31
Rated 1 out of 5 by from Not as depicted and poor quality Beautiful idea but much looser weave than depicted which causes issues with vacuuming (fibers and loops pull apart). Know also that it is sisal and if something water based gets on it, the color will lift.
Date published: 2021-09-19
Rated 1 out of 5 by from Disappointingly not even close to description This item arrived nothing like the photo. Very dark brown woven streaks throughout , rough knotting hurts your feet, the workmanship on this was extremely poor: the knotting unraveled upon rolling out, could not repair the strands were way too short to retie. Ballards always gracious with returns. Ty!
Date published: 2021-08-17
Rated 1 out of 5 by from Not usable! I love the look of this rug but it is absolutely too fragile. I put the runner on my wood floor and had it in place for less than 24 hours. It was barely walked on and began to shed and pull! I do not recommend buying it. So disappointed! I never return things but this is going right back.
Date published: 2021-05-10
Rated 1 out of 5 by from Not true to size I bought a 4X6 but is much smaller than advertised.
Date published: 2020-05-28
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Product:RN066-Carano Natural Fiber Rug