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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Capri Chair &amp Ottoman is rated 4.6 out of 5 by 14.
Rated 5 out of 5 by from A perfect fit and handsome, too. We spent a good deal of time trying to find porch furniture that was not so oversized as a lot of what is trending now. Our covered area is 8 ft wide by 24 ft long so when I found this chair/ottoman from Ballard Designs I knew they would be perfect. The set appears to be very sturdy as well which is what I would expect . These pieces will be brought inside during our harsh winter months as they are not intended for wet conditions or extreme temps. We are very happy with this purchase and are anxious to buy more of the same. .. As soon as there is another good sale.
Date published: 2016-07-23
Rated 5 out of 5 by from Causally Elegant I bought two of these for the master bedroom sitting area of our mountain home. They look great and the quality is super. I have been a satisfied customer of Ballard Designs for many years and have always been impressed by their high quality items as well as their excellent customer service. I highly recommend BD to all of my friends.
Date published: 2015-02-01
Rated 5 out of 5 by from Great Chairs The Capri chairs are comfortable and not too deep. They are sturdy and the color was perfect for my driftwood beach decor.
Date published: 2014-02-16
Rated 5 out of 5 by from Very pleased with the two chairs The chairs were everything I had hoped for. The size and quality are great. The only problem I have is the pillows aren't laying flat because of packing but I am hoping they will lay better with time.
Date published: 2014-02-12
Rated 5 out of 5 by from Looks great and comfortable too! Love this chair, bought it to go in a beach house and it looks amazing and much more expensive. I did swap out the lumbar pillow for one with some color just to give it a pop. Very versatile would fit in with lots of different decors.
Date published: 2014-01-16
Rated 5 out of 5 by from Great looking, well made chair I purchased 2 of these chairs for my sunroom. I loved the grey tones in the wood weave, it's different from the typical brown tones you normally see in rattan chairs. I never sat in the chair and felt I was taking a risk to purchase #2 in case they didn't work out. The shape was perfect (not too traditional or too modern). The comfort was much better than anticipated as well as the sturdiness of the chair. When sitting in the chair, the arms are not too high or too low and the seat is neither too wide or too narrow. These chairs work perfectly in my sunroom. I am very pleased!
Date published: 2013-04-11
Rated 5 out of 5 by from good looking chair I was looking for a weathered grey chair and found just what I wanted. Very good quality, plenty of seat room. I only wish you could purchase other colors of slipcovers without the pads.
Date published: 2013-01-06
Rated 5 out of 5 by from Easy Assembly~High Quality~Quick Delivery Love these chairs! Ordered two chairs located in our gathering room next to the fireplace. The size is perfect for this space. The rattan color is a mix of sand and gray. Exactly matches the Marguerite bar stools we also ordered. I'm 5' 2" and found the chair not as comfortable (but comfortable with an ottoman). My husband is 5' 11" and found the chair very comfortable. The cushions provide ample padding, tight fit, removable for washing. Very cute if your going with a cottage and/or beach theme. Our only regret...we didn't order the ottoman.
Date published: 2012-01-21
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Product:SC424-Capri Chair & Ottoman

Capri Chair & Ottoman

Capri Chair

Capri Ottoman