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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
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Camden Daybed is rated
3.2 out of
5 by
5.
Rated 4 out of
5 by
ghostwriter from
Beautiful but frustratingThis is a beautiful piece of furniture. I bought it as extra seating for our living room to double as a guest bed. It's huge as a "couch" but guests love curling up on it during parties and long brunches. I got it in the animal print and it's very durable. I've had it a year and the mattress cover has gone through a few cleanings beautifully. The one complaint is that the mattress cover is like a fitted sheet; it does not zip over the matress like a pillow cover, so it is constantly coming over like a fitted sheet does. Being a neat freak, I am forever tucking and smoothing, tucking and smoothing. I even bought those sheet suspenders with the clips and elastic, but they only help a little. I would suggest that Ballard make the mattress covers for this daybed with a full cover that zips around the entire mattress. More expensive, yes, I'm sure, but infinitely worth it.
Date published: 2012-06-06
Rated 3 out of
5 by
Melissa L from
Camden day bedFor quality of upholstery and aesthetics, I give this bed a high review, however, some of the holes were drilled into the upholstery to fit the spring up side down. So my assembler has to get creative. If you don’t hAve a professional assembler helping you, assembly could be challenging. The bed is super high off of the ground — so if it’s for a child, be sure your mattress is a foam one no thicker than 6 inches. We got a thicker mattress to go under the bed to act as a trundle. I would skip the actual “trundle” add-on option for this piece bc it is not attached to the bed, and rather just sits under it. Mattress on the floor achieves the same thing.
Date published: 2020-06-16
Rated 3 out of
5 by
Anon456 from
Poor constructionThe screw holes in the daybed frame did not match the holes in the metal rail. Impossible to assemble.
Date published: 2019-09-16
Rated 3 out of
5 by
Maison from
DisappointedI'm a designer and I purchased this daybed for a client's guest room. The bed frame (metal) that was shipped was chipped and rusted in spots. The screws that were provided were not long enough to attach the spring unit to the frame of the bed. My installer had to go out to the hardware store to purchase longer screws in order to attach them while the client looked on. Cringe-worthy to say the least. The level of quality that I have come to expect from Ballard fell way short on this transaction.
Date published: 2019-07-01
Rated 3 out of
5 by
EmilyL from
Beautiful but poor qualityI love the look of the daybed but it was a pain for my husband and I to put together. It was NOT easy and beyond frustrating to assemble. It took nearly 2 hours and my husband is extremely handy and can put together or fix anything. When one side would finally latch the other side of the bed would fall apart ... this went on and on. Now that it’s put together, the mattress cover is also a disappointment as it is not a tight fit and looks baggy and not polished. I’d expect better quality from Ballard. I even got a 2 inch mattress topper to make it fit better but it still doesn’t look good enough to me. Also I should have noticed then but once it’s put together I realize how oddly tall it is. Just a heads up... Finally, after sitting and sleeping on the daybed a few times, it SQUEAKS so terribly. It’s not the springs or any metal that we can spray WD40 on. It’s the parts inside the upholstered arms/sides of the daybed. Beyond enfuriating as this daybed was over $2k. Would not recommend. .. I love Ballard and have been happy with nearly everything I’ve bought from them but this doesn’t cut it especially at this price point.
