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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Camden Daybed with Trundle is rated 4.5 out of 5 by 8.
Rated 5 out of 5 by from I love this Daybed I could not say enough great things about this bed to the shipping and how easy it was to put together. The fabric is great and I ordered another yard to cover the top of a hope chest to match. The room looks great!!!
Date published: 2014-12-13
Rated 5 out of 5 by from Beware of how mattress sits! The Suzanne Kasler fabric I chose turned out even better than I expected. This is a well made and functional piece that I purchased for my nursery - to work as a bed for me in the early days with a newborn, and to technically have 2 guest beds for my older son's friends to stay over as an alternative purpose. The trundle piece does pop up to meet the other mattress, which I was told on the phone was NOT the case. Hence I bought different mattresses for top and bottom (seeing as the top one was going to get much more use, I got a higher quality one for that), so now I wouldn't be able to use it that way because one is 10", one is 8". So, be careful of the mattress depth you purchase, not just so that the trundle can slide under, but because my 10" mattress sits VERY high on the top portion, hence it doesn't really have a 'couch' look. But I'm still VERY happy with my purchase. It will be put to good use. I'd recommend purchasing mattresses AFTER the day bed arrives :)
Date published: 2014-11-15
Rated 5 out of 5 by from Great Solution for Small Spaces I am very happy with my purchase. I choose the daybed for a small bedroom. I wanted the room to be a lounge for reading and movie watching, but needed an option for guests. I am very happy with my choice. I choose to supply my own fabric and the ordering process and shipment of fabric was simple. I'm very happy with the quality and highly recommend the upholstered day bed cover. The set up was a little tricky but don't let this effect you decision. This is truly a comfortable and classy solution to a small space.
Date published: 2014-02-03
Rated 5 out of 5 by from It is lovely- It works perfectly for what I wanted and I may purchase another for my office. It is a great way to have a comfortable bed for a child (or anyone) to feel comfortable staying overnight! Assembly a little tricky- I especially like that it is upholstered, you can lean back without hitting your head on wood :)
Date published: 2012-09-28
Rated 5 out of 5 by from Great value Very happy with this daybed. Well made and quality of fabric is great.
Date published: 2012-04-04
Rated 5 out of 5 by from This is a fine quality, very attractive daybed The Camden Daybed with Trundle fills the bill for our third bedroom which functions as an office but needs to serve as a bedroom when our grandchildren visit. Assembly was easy and accomplished by us. It is a very attractive piece of furniture upholstered in Indigo which goes nicely with the cherry office furniture. The custom decorative pillow shams by Ballard add that extra touch.
Date published: 2011-08-13
Rated 3 out of 5 by from nice bed but don't buy the mattress cover The daybed is nice to look at and very easy to put together. However, I was under the impression that the trundle would meet up with the other mattress, but this was not the case. Also I purchased the mattress cover and it does not hug the mattress right. I even tried it with a different mattress. I was constantly trying to have to tuck the corners back down, so now I've replaced it with a regular twin sheet. The cover was definitely a poor design.
Date published: 2015-02-21
Rated 3 out of 5 by from Great Daybed - Horrible Assembly I received my custom upholstered daybed and it looked great. Assembly instructions seemed simple enough, but when we went to assemble it, there were no holes pre-drilled where they were supposed to be. The fabric was covering these areas as well so it was impossible to see if there were holes or sleeves to screw into. At that point we decided to improvise and purchase wood screws and screwed the metal bed frame down to the wooden frame through the fabric in places we thought were appropriate. Quite a disappointing experience for a day bed that cost as much as this did plus over $1000 in custom fabric.
Date published: 2013-07-15
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*Please note: Digital images of custom upholstery created with our online tools may differ in pattern placement from the actual item.
*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UM014-Camden Daybed with Trundle