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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Calisse Pendant is rated 3.4 out of 5 by 8.
Rated 5 out of 5 by from Love the Light The small is large! I wasn't sure what size the order, until I found a bit of information in House Beautiful magazine. They suggested adding the the width and length in feet of the room you intend to put a light fixture in. That number equals the max size of the fixture inches. (10'x10 room= 20" fixture). Worked perfect, so the proportion of the small fixture is great room I ordered it for. The only thing I'd change about this light is the metal bottom. Wish it was glass, but I still love it.
Date published: 2012-02-21
Rated 5 out of 5 by from Love the look!!! I purchased two of these lights to hang over my kitchen island. They look great!
Date published: 2011-03-16
Rated 4 out of 5 by from Love the look We are enjoying this light fixture. It is very warm and homey. Cleaning it (inside and out) the first time took some effort, but it was worth the work. Not the highest quality spray paint job on the bottom, but probably (overall) worth the money we paid.
Date published: 2012-08-20
Rated 4 out of 5 by from Good purchase! I absolutely love the look of the lantern! It is exactly what I was looking for and a great price too! I bought this to go over my kitchen table. It totally works! I just wish the bottom of the lantern was open because when lit up, there is a dark square on the table from the shadow. Other than that, I absolutely love it!
Date published: 2011-04-27
Rated 3 out of 5 by from Great looking lantern. This piece is much lighter weight than I had expected. I had hoped the other comments regarding the solid bottom would not affect us, but I have to agree that it definitely makes the lantern look cheap. Ordinarily I would live with it as is, but since it's hanging in our foyer,I plan to hire an artist to paint the bottom in some decorative manner since it came all scratched up.
Date published: 2012-07-21
Rated 3 out of 5 by from Great look, but had to touch up some flaws. The light is what I wanted as far as shape, size and style. Because I had not read the description carefully, I did not realize the bottom is solid rather than glass. I would give it 5 stars but I had spend a good bit of time touching up a few small scratches and painting black the globs of silicon that hold the glass on at the inside corners. It was also difficult to clean the glass. Windex does not quite do the job of getting the haze and streaks off. Now that it is up, I love it but had to invest a lot of my own time getting it to be perfect.
Date published: 2011-04-14
Rated 2 out of 5 by from The pendant light while nice looking is massive! This light is massive. Too big for the space over my dining room table. While I did measure beforehand, the reality of seeing the pendant light made it clear that it needs a big space with high ceilings. Also, I did not like that the light was not open at the bottom. Light would not shine directly down which would be preferred in most cases, since the bottom is solid metal.
Date published: 2011-05-31
Rated 1 out of 5 by from Not a good choice Loved the look of this light when I ordered it. Just had it hung and I don't care for it at all. Be careful when ordering, the bottom of the light is solid, so if you want it to light an entryway or anywhere else...it doesn't work. The light doesn't shine down. Returning it.
Date published: 2012-05-21
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Product:LC654-Calisse Pendant