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Calisse 4-Light Pendant

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our White Glove Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home white glove service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Calisse 4-Light Pendant is rated 4.6 out of 5 by 27.
Rated 5 out of 5 by from Beautiful Large Lantern Ballard shipping was great. Have not installed it yet. House is not built. Very large.
Date published: 2016-12-27
Rated 5 out of 5 by from Great Purchase Daughter Loves It I just want to say how nice it was to deal with this company. The first one we ordered was to big. This company couldn't have been any nicer to deal with. Returned the first one no hassles. Sent the smaller one out asap. Refunded the difference and everyone was happy. Great Job Ballard Designs Thank You
Date published: 2016-07-06
Rated 5 out of 5 by from Excellent quality I love these lanterns! I hung 3 of the smaller size on my front porch and they look great. I think they are excellent quality for the price! My installer had no problem hanging them. I would definitely recommend these for the porch or an interior light fixture.
Date published: 2016-06-30
Rated 5 out of 5 by from Casual Rustic Elegance I bought 2 Lanterns over a year ago and am still in love with them! They look fantastic over my dining table. The size is larger than we expected and I continue to get compliments on my lighting.
Date published: 2016-02-26
Rated 5 out of 5 by from LOVE this lantern! Bought the small lantern for my entryway. We only have 9 foot ceilings and after unpacking it, I was concerned it would be too large for the space. But it fit perfectly once it was hung. It is even more beautiful in person and I really couldn't be happier!
Date published: 2015-06-30
Rated 5 out of 5 by from Small change, huge impact I bought three of these lanterns to replace lights on the porches in front of our house. They looks awesome and several neighbors have commented how nice they look. They give off plenty of light as well. As other reviewers noted, they are difficult to install due to a deign flaw. Our electrician pointed it out to me but he was able to install all three in the end.
Date published: 2015-05-26
Rated 5 out of 5 by from Perfect for our colonial style house Perfect for our colonial style home and a better deal than other retailers.
Date published: 2015-04-17
Rated 5 out of 5 by from Statement Lights I have two of the small lanterns hanging over my kitchen island and they absolutely make the room. I adore them! They put off a ton of light hanging side by side. My only complaint is that it is difficult to clean the glass and get all the smudges out. I had an electrician install them and he had no issues (although they are quite heavy!). Highly recommend!
Date published: 2015-03-31
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