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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 23 reviewers.
Rated 5 out of 5 by Very custom looking and well built Love the shelves as these were exactly what I was searching for in the way to display items in our media room. I purchased the black and very pleased.... Some cons but minor...these shelves do not come with any hardware or even a suggestion as to what type of hardware would work best. For someone,(my husband), who is not handy, and is afraid they will fall if not placed into the stud or will an anchor screw do...this is helpful. For me, I would suggest doing away with the three stickers on the bottom of the shelf. Very hard to remove the two large ones which left remaining adhesive. On the first one I tried a light abrasive and it took off the finish. Not good for what you pay for these shelves. These stickers state "Made in China" "vendor A#" and some other info totally not needed by me and that could be placed on the back of either of the two brackets. Otherwise, these look nice! June 2, 2013
Rated 5 out of 5 by Great value! I purchased 2 shelves for my office. The shelves arrived timely and in good condition. They were very well made and easy to install. They look great! I would recommend these shelves for many purposes. July 19, 2013
Rated 5 out of 5 by Very attractive and sturdy I bought 2 in black. The paint was a nice glossy finish - one small nick but will be an easy touch-up. Since I didn't hear any major grumbling from my husband I think they went up with relative ease :-) August 11, 2013
Rated 5 out of 5 by Love the new design! Have the old version of this shelf in all my bedrooms and the versatility of use is great, love the new notch cut out of the back to prevent slipping! Great product! August 15, 2013
  • 2016-05-05 T10:32:45.538-05:00
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Product:WS841-Café Shelving - 12 inch Deep
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