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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Caf&#233 Shelving - 12 inch Deep is rated 4.4 out of 5 by 43.
Rated 5 out of 5 by from Best Shelving Beautiful shelving. Great choice of the 12" or 10" depth. I use mine as a "mantle" type shelf above my couch in my loft area. Allows me to display large photos, huge clock and seasonal decor. Takes up my whole wall and really made decorating a large wall so easy. I love that I have the ability to quickly change decor if I choose. Doesn't come with hardware or a template of how to put up the brackets. I pulled up the photo from the website and estimated the distance. Worked out fine.
Date published: 2013-08-18
Rated 5 out of 5 by from everyone who sees my shelves is SO impressed. I do not purchase a whole lot from Ballard's as I am still pretty much a hands-on shopper. I recently purchased the 6ft white shelves and I love them. I had purchased them once before about 10 years ago but had to leave them in the house as condition of the sale. We have moved twice since then and the condo we are in now had a perfect area in the breakfast room for the shelves. So I got them again. They are elegant and so much fun to decorate. And, they are very well made. Love them!!
Date published: 2013-02-08
Rated 5 out of 5 by from Love this product! The shelves were made of excellent quality materials. They are strong and can easily hold heavy objects. I like having the plate groove on the shelf. My only disappointment was it did not include hardware. However, when I ordered the shelves it did indicate that the hardware was not included. I highly recommend these shelves. They are very attractive.
Date published: 2012-12-29
Rated 5 out of 5 by from Great shelves! I already had two of the shelves and ordered two more! They are easy to hang, too!
Date published: 2012-12-09
Rated 5 out of 5 by from Great I bought some of this shelving in my previous home and just bought more for my new home. I have bought both white and black. I love the style.
Date published: 2012-08-05
Rated 5 out of 5 by from Excellent product. These black 10" width shelves were packed extremely well and came out of the box in mint condition. They are of high quality and I am delighted with how awesome they look in our home office. They are holding very heavy crystal trophies so they are very durable and they are really showcasing our items.
Date published: 2012-08-01
Rated 5 out of 5 by from Beautiful I absolutely love these shelves. Although they weren't the easiest to hang and they do not come with hardware. Oh well we survived and they're up and they look fabulous.
Date published: 2012-07-12
Rated 5 out of 5 by from Love the shelves These shelves are wide enough for a dinner plate. They are well made, sturdy and look nice. They were perfect for my kitchen.
Date published: 2012-07-05
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Product:WS341-Café Shelving - 12 inch Deep