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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Caf&#233 Basic Shelving - 12 inch Deep is rated 4.8 out of 5 by 12.
Rated 5 out of 5 by from Cafe Shelves are Multi-Purpose I purchased the 12" wide-4' shelf a while back for my then office. I purchased the 12" wide 6' shelf for a new office location. It is fabulous! The two together allow me to display products as well as keep working items neatly displayed. Strong and easy to install, they are a workhorse! Several people have asked about these unique and highly functional shelves! Best investment I could have purchased!
Date published: 2016-04-17
Rated 5 out of 5 by from White shelving The 3 foot and 4 foot shelves are very well made, arrived quickly and in perfect condition. They look great on my wall, and I would order them again for another room.
Date published: 2016-03-14
Rated 5 out of 5 by from Beautiful These are great. Construction, quality, and design. Downside is a template for hanging would make this perfect.
Date published: 2015-12-26
Rated 5 out of 5 by from Great in my kitchen! These shelves are great for open shelving in my kitchen! Going to buy the bigger size for dining room to display all my beauties!
Date published: 2015-11-14
Rated 5 out of 5 by from Great service shelf for a screened porch I'm taking a chance installing this shelf in a screened porch open to the elements, but for the past month it has held up just fine. The size (both length and depth) was just what we needed for the space. Two small counter stools allow for extra seating and the shelf can be a bar and/or a snack table. The shelf also anchors the outdoor painting we've put on the wall. So far, the finish on this shelf seems impervious to moisture, but to be safe, I try to wipe it dry after a heavy wind-blown rain. Worse comes to worse, I'll sand and refinish the top when needed or resurface the top with excess ceramic tile left over from our construction phase.
Date published: 2015-09-26
Rated 5 out of 5 by from Very well built. This is the third shelf we have ordered from you.....just different sizes,,,,,,,they are so well built and attractive. Very sturdy....thanks!
Date published: 2015-06-28
Rated 5 out of 5 by from Great looks with Great Function! I put the two shelves in an alcove above a desk for easy access to supplies. It looks great!
Date published: 2015-05-14
Rated 5 out of 5 by from Beautifuly made! I bought this for a small bathroom for a shelf to set towels on. It was wide enough and sturdy to hold several full size bath towels folded nicely. The adjusting shelves were A bonus for attaching to a stud! LOVE IT! I love having the decorative towels out on display.
Date published: 2015-02-09
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Product:WS864-Café Basic Shelving