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Café Indoor Indoor/Outdoor Rug

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our White Glove Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home white glove service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Café Indoor Indoor/Outdoor Rug is rated 4.0 out of 5 by 8.
Rated 5 out of 5 by from A rug that brings a smile A few weeks in, this rug is holding up pretty well. The cats have managed to pull a few yarns, but I've clipped them off. In its newness, it has pilled/shed a bit, but that is to be expected with a new rug, as long as it doesn't go on forever. But the real comment is the smile it brings to my face every time I walk across it. I speak French which helps, but just seeing words in script on my floor, is a delight and that makes this rug "excellent" for me.
Date published: 2017-03-16
Rated 5 out of 5 by from oui oui!! I love this rug - i bought the runner in brown and it is on my dark brown hardwood floor in the hallway into my kitchen- looks terrific and has a nice feel!! Another Ballard homerun.
Date published: 2015-08-21
Rated 4 out of 5 by from Good quality I like the rug but it is more of a dark gray than black.
Date published: 2017-03-16
Rated 4 out of 5 by from Nice rug - but it's more of a charcoal instead of black. Unfortunate if you have other black/ivory rugs in the same room. Nice Rug - but it's definitely more of a charcoal instead of black. Unfortunate if you are trying to put it in a room with more than one rug. I bought it to use as a runner in front of my sink and dishwasher but the rug under my table is black. So - not the greatest.
Date published: 2017-03-03
Rated 4 out of 5 by from Much Nicer Then Expected I purchased this as a runner in front of my oven. It is much nicer then expected. I did find I need a pad to keep it from slipping on my hardwood floors. It is not a soft rug, but rather a canvas type material which allows it to be wiped up easily if you drop anything on it. I ordered the black with the cream text and it looks much more expensive then it is on my walnut hardwood floors. I would recommend this but make sure you buy a rug pad at the same time.
Date published: 2016-09-14
Rated 4 out of 5 by from Attractive rug but with French errors This is a beautiful indoor/outdoor rug. Very attractive and goes well with my kitchen decor. The quality looks good and durable. The drawback is that the writing contains French errors. Most people probably won't notice but this is disappointing nevertheless.
Date published: 2015-07-18
Rated 3 out of 5 by from Cool rug Love the pattern and black color. Like another review stated, it's a little hard to keep clean and you can't use a vacuum with a brush because it pulls and fuzzes up easily.
Date published: 2016-07-11
Rated 3 out of 5 by from Love the look BUT When the rug first arrived I Loved it- it looked great in front of my sink and dishwasher. But as the days have passed this rug picks up every tiny crumb, glitter, Anything and Everything tiny that sticks in the rug and will not come out with the vacuum. I have to get on hands and knees to pick tiny pieces out And use a sticky brush on it. Plus, it pills. Cute design but it won't last long. Very disappointed
Date published: 2016-01-16
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Product:RW253-Café Indoor Indoor/Outdoor Rug
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