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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Cabrina Hand Tufted Rug is rated 4.8 out of 5 by 44.
Rated 5 out of 5 by from Cabrina Hand Tufted Rugs Gorgeous rugs! The colors are soft, but a great blend with my furniture. The area rug is very heavy and stable. I’ve had the runner longer and it shows no wear.
Date published: 2021-12-24
Rated 5 out of 5 by from Cabrina Hand Tufted Rug Beautiful area rug perfect match color was exactly the way you see it
Date published: 2021-11-21
Rated 5 out of 5 by from Buying Quality Rugs This rug is fabulous. Beautiful colors looks just like the photo. Bright and soft to touch.
Date published: 2021-11-09
Rated 5 out of 5 by from Beautiful rug! We love this rug and it fits perfectly in our kitchen / dining area. The thickness is so nice under foot and the color is true to the picture. Beautiful rug!
Date published: 2021-10-12
Rated 5 out of 5 by from Beautiful rug Beautiful rug! The appearance and quality were consistent with online images. It was packaged well and shipped within the stated timeframe. I’m very pleased with the purchase.
Date published: 2021-06-25
Rated 5 out of 5 by from Lovely rug Meets expectations. Some pilling in the first weeks of use.
Date published: 2021-06-19
Rated 5 out of 5 by from Nice Rug Really adds a nice touch t my dining room makeover. Very soft underfoot and is perfect for the room.
Date published: 2021-06-10
Rated 5 out of 5 by from Cabrina hand tufted rug Absolutely love the color and quality of this rug! It goes perfectly in my living room.
Date published: 2021-06-09
Rated 5 out of 5 by from Great quality rug We are very pleased with this purchase. The rug is of excellent quality and looks perfect in our entry hallway.
Date published: 2021-06-07
Rated 5 out of 5 by from Cabrina hand tufted rug Very nice and thick. Beautiful color and design. Very happy with my purchase
Date published: 2021-04-16
Rated 5 out of 5 by from Love this rug! I love my Cabrina Hand Tufted Rug. I have been looking for several years for a rug with the right colors to fit my small living area, a 3x5 was too small, and an 8x10 was too large. This not only had the appropriate colors for my decor, but also was just the size I needed, 5x8. I also purchased the Universal Rug Pad to place under my new rug, with which I am also pleased. Thank you, Ballard Designs, for meeting my needs.
Date published: 2021-04-16
Rated 4 out of 5 by from I like it The rug looks exactly as it appears and is very pretty. The only downside is it sheds significantly
Date published: 2022-07-05
Rated 4 out of 5 by from Perfect size and color This rug is perfect size and color for my foyer. I am a little disappointed that to seems to shed a bit so will rate it 4 stars.
Date published: 2022-01-20
Rated 4 out of 5 by from Pretty rug, but it sheds and pills. Nice color, deep grey, complements my light grey walls and leather couch. But, as with all rugs of this type, it sheds and pills with small balls of fluff or loose fibers, just by walking on it; the shedding is worse than from our long haired cat. No, I do not vacuum with a beater brush, but I do spend a great deal of time picking fluff off this rug and elsewhere on the hardwood floors. So, pretty looking and good for the price, doesn't show dirt, but more work to maintain than I expected.
Date published: 2021-11-08
Rated 3 out of 5 by from Very dark This area rug is well made and fits well in my living room. However, it is very dark and because of that can look soiled. It works for now, but I will probably replace it with something brighter.
Date published: 2022-07-07
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