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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Cable Knit Indoor/Outdoor Rug is rated 4.2 out of 5 by 24.
Rated 5 out of 5 by from Love! I needed 2 neutral rugs for my bedroom but the custom cut option I wanted was too expensive and I hate the feel and smell of sisal. I ordered the wool color and I am SO pleased I can't get over it. The rugs are so neutral but the pattern adds to the overall look. They feel fine underfoot and not scratchy. I would have a very hard time putting these outside as they are so pretty!
Date published: 2018-03-16
Rated 5 out of 5 by from Love the Rug! This rug was just the thing to tie the room together. Bought in the Gray. It looks so perfect with the Slate Microfiber fabric on the Loveseat and the white and cappuccino accents. It is also very sturdy with dogs this is important to us.
Date published: 2018-03-13
Rated 5 out of 5 by from Beautiful! I am extremely pleased with the purchase of this beautiful rug. The quality is fantastic and I’m so pleased with the beauty and elegance of the pattern and color. I wasn’t sure if I should order the gray or the sand. I have a lot of gray in my house and I didn’t want it to be too bland so I ordered the sand color for warmth. I could not be more pleased! It really tied all my colors together. I have two golden retrievers that are hard on any plush rugs that I have in my house so I can only have outdoor rugs. The look of this rug does not feel like an outdoor rug it’s simply gorgeous.
Date published: 2017-11-17
Rated 5 out of 5 by from Absolutely Gorgeous I just received this rug yesterday and it is beautiful! It looks like a heavy wool rug on my hardwood floor. An outstanding buy for the money!
Date published: 2017-11-11
Rated 5 out of 5 by from Love the rug Rug is beautiful. Put it on porch at my front door and everyone that comes in comments on it. Where did you get it or that rug really makes your entrance look bigger. Washed it off with hose and it did great.
Date published: 2017-07-17
Rated 5 out of 5 by from Great rug Very happy with the look of the rug. I wanted a neutral color rug and thus fits the bill. The color of the rug on the website resembles the rug color I received. The design in the rug is nice. I have ordered runners of the same rug.
Date published: 2017-07-12
Rated 5 out of 5 by from Kitchen rug I ordered this indoor/outdoor rug to protect the wood floor in my kitchen. It is flat enough that it doesn't catch or trip. The gray background looks good with stainless steel appliances.
Date published: 2017-05-30
Rated 5 out of 5 by from Love this rug! Great choice! Got the gray rug. Perfect colors of cream and gray. Put inside my foyer, and I love the texture. Not a fluffy rug obviously, but will be easy to clean.
Date published: 2017-05-04
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Product:RW281-Cable Knit Indoor/Outdoor Rug