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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Brooklyn Floor Lamp 4.7 5 16 16
Love it! I got the Brooklyn lamp right before Christmas and am exceedingly pleased. The unit was easy to put together and it looks great. The ability to turn it on by pressing the button with your foot is also an nice touch. The lamp looks at once retro AND modern. It can fit into any number of decorating schemes, as a result. It's nicely made and the price is excellent, especially as compared to another similar lamp I saw at a popular store. I can't really say enough about the quality/price points offered by Ballard Designs. It surpasses most all of the online retailers in my estimation. Thank you for yet another classy and classic product for my home. January 2, 2013
Great Lamp! I put this floor lamp behind my sectional to shed light in the corner of the sectional for reading. It is great. The lamp is a significant piece in the room. It stands out as a piece of furniture. The base is heavy and the lamp is sturdy. If I had to mention one complaint it is actually the foot switch. It would be great except for the fact that I have to walk around the back of my sectional to turn it on. I am excited about this purchase because I know I can use this lamp in a lot of other places around my home. It would look great over a desk or in a reading nook over a chair. October 5, 2012
Great style. Assembly a bit tricky and the packaging was a mess. The lamp is beautiful and looks great overhanging a big easy chair. Note that the base is very heavy and necessary to balance the long arc of the lamp. Assembly was fairly straightforward until the last connection. I started at the bottom and worked my way up. Then, screwing the straight post to the arc was really hard to keep the threads lined up properly. I did not succeed and stripped the threads. The styro packaging was the worst variety of cheap, break-apart, fly-away mess. Ballard needs to specify a higher grade of packaging. Something denser, cleaner, and greener. I'd pay more for that. Such packaging cheapens the Ballard brand in my mind. November 14, 2012
The good and the bad I do love the look of this lamp and it's considerable weight. However, there isn't a diffuser so when sitting on the sofa you're looking directly into the light bulb. Also, the metal grill that is supposed to snap on the base of the shade did not fit properly. It was too small but since I really liked the style I decided to keep the lamp and used priers to make the piece fit. I do intend to try to get a replacement for the grill as in making it fit it lost the gentle curve that it is supposed to have. Probably should have returned it. Am also going to have a circular piece made to diffuse the light. March 13, 2014
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