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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Brook Recliner is rated 4.6 out of 5 by 21.
Rated 5 out of 5 by from Here I sit, a happy camper! As I write this, I am sitting in my beautiful new recliner, sized for smaller people, as Goldilocks would say, "It's not too big or not too small, it's just right!" It arrived within the timeframe expected, there is a minor flaw in the stitching, which I have been assured will be taken care of if and when it becomes a problem. I ordered extra fabric to make arm covers since they were not included. Now I just have to stay out of it long enough to get them sewn.
Date published: 2014-03-29
Rated 5 out of 5 by from Everything I hoped for... My new recliner arrived this afternoon. I chose the trilby plum fabric and it looks sturdy and beautiful. The legs are the weathered finish. Very pleased with that choice. It is a very heafty chair and so very comfortable! PS I've already ordered 2 upholstered club chairs for another room.
Date published: 2014-03-17
Rated 5 out of 5 by from Nice chair! This is my go to chair now. It's so comfortable! My only complaint is I have to compete with my dog for space. It's nice looking, too.
Date published: 2014-02-02
Rated 5 out of 5 by from LOVE IT, LOVE IT, LOVE IT! If you're reluctant to order sight unseen from Ballard's, never fear--I was very nervous but well rewarded. This recliner looks like an expensive club chair but, in fact, is a beautiful recliner roomy enough for anyone.
Date published: 2013-11-22
Rated 5 out of 5 by from Amazing chair- but bigger than expected In one sentence- this chair is awesome! I was nervous to order something like this sight unseen, but I was not disappointed when it arrived. I ordered two Brook Recliners in the Malabar Coral Ikat fabric and they look great. The color is beautiful, and really makes the room feel cheerful and homey. These chairs are also SO comfortable! My husband- and pretty much anyone else that tries them- loves them. They are really well cushioned in the back and the recline is great. I love the fact that you can't tell it's a recliner. My only complaint is that the chairs were a lot bigger than I was expecting. The picture online makes the chair look much smaller and more compact. In reality, the chairs are fairly tall and wide- those with small spaces may not want to order this. Also, the cushion on the back is not flat like this picture makes it appear- it is actually quite puffy and pillow-like, which is what makes the chair so comfortable to sit in. The recline can also sometimes be hard to achieve- you have to really lean back and push to get the bottom to come up, but it's not that big of a deal. Would much rather have to do that than have to deal with some ugly handle on the side! Overall, I am totally satisfied with my purchase and feel like they were well worth the investment.
Date published: 2013-11-22
Rated 5 out of 5 by from I purchased 2 of the Brook recliner and could not be happier. I was so uneasy about ordering chairs without sitting in them especially when they would be used every day and the primary seating for watching tv. They are so compfortable the backs are soft. (little concerned that the cushioning will deflate?) I ordered in desert chenille they truly exceeded my expectations. Thank goodness!!
Date published: 2013-05-06
Rated 5 out of 5 by from exactly what I wanted I was a bit nervous about ordering a chair that I was not able to sit in before. I was most worried about the comfort for my husband. He is 6'2" and 230 lbs and this chair fits him perfect. It's the perfect recliner that doesn't look like a recliner. I'm 100% satisfied.
Date published: 2012-10-12
Rated 5 out of 5 by from WOW !! I am so pleased with this chairs I could take the smile off my face for hours after the delivery. It looks great and it's also extremely comfortable. My husband loved them too which is a big deal. I am 5'4 and he is 6' and they worked for both of us nicely.Purchased the Suzanne Kasler fabric in linen parchment added some bright pillows to accent.I would not recommend this light color if u have children but for adults it's wonderful.
Date published: 2012-06-22
Rated 5 out of 5 by from Love this chair I ordered my recliner thru the internet and chose a custom fabric. The chair arrived in beautiful condition and looked just as I had pictured it. It is small for a recliner and looks just like a regular chair. It is very comfortable and beautiful. I wouldn't hesitate to order something this way again
Date published: 2012-05-13
Rated 4 out of 5 by from beautiful linen recliner The recliner looks beautiful. Bought this for my husband who is 6'3" and the foot rest is a little short for him but he uses a pillow under his calves to make it more comfortable. The construction, workmanship and fabric are very nice. Wish it extended a little further but i would recommend it.
Date published: 2016-03-30
Rated 3 out of 5 by from Looks great, not so comfy This recliner looks terrific and I’ve received numerous compliments on its looks. It is fine to sit in as a regular LR chair. Has been very hard to push back into a reclining position because I’m a bit short. I have to push it into reclining position while still standing and then climb into it. Not terribly comfortable as a recliner, and returns to chair position much too readily. This keeps you tense in a reclined position.
Date published: 2019-05-23
Rated 2 out of 5 by from Disappointing I ordered this recliner after seeing one in a Ballard's Showroom thinking it was comfortable and the perfect small-scale recliner. I ordered one in my own fabric. When it arrived I thought the workmanship was good, but I was not pleased with the way it felt! It was not the comfortable chair I had tried in the store, rather I found it HARD and the mechanism so tight that I had to stand up to open the chair. Now, after only TWO months of use the seat cushion is flat and distorted!!!! (The only use this piece has gotten is from someone who is 130lbs!!) I am really disappointed in the performance of this piece! I was considering ordering a pair and I am so glad I resisted.
Date published: 2016-02-27
Rated 2 out of 5 by from Not for a high end customer I am sorry to say that this chair is not comfy unless it is in the recline position. It does take a lot of effort to recline the chair. I did try it out in the store, so its my own poor judgement at the time. In my opinion the reason its not comfortable is the seat is too firm and the back is too straight in just a normal sitting position. A comfortable chair is one where your bottom sinks lower than your knees and the chair's back is slightly reclined.
Date published: 2015-05-28
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC119-Brook Recliner