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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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Brook Recliner is rated 4.6 out of 5 by 19.
Rated 5 out of 5 by from Love this recliner! I was nervous to purchase this recliner sight unseen however I am so pleased with it. The construction is solid and the upholstery job is excellent. It is slightly stiff to recline but not so difficult it becomes annoying. Very comfortable to sit in.
Date published: 2018-05-04
Rated 5 out of 5 by from Very Nice Small Space Recliner Great fabric - just like the swatch. Fits in my space perfectly. Easy to recline. Would order from Ballard again.
Date published: 2017-05-15
Rated 5 out of 5 by from Perfect Size This is the second Brook recliner that I have purchased. It is the perfect size. Large enough for my husband but not bulky. Ballard's service was excellent. Love this chair!
Date published: 2015-11-15
Rated 5 out of 5 by from Love this chair! My husband had a very large leather chair that he loved, however, it didn't work with our décor. It was oversized and stood out in the room. This chair is so great looking, comfortable and the fabric matches beautifully with our décor. We love the comfort of the chair and it's easy to change positions. Our little maltese snuggles in and doesn't let us get up. Would definitely recommend this chair to anyone looking for comfort & style.
Date published: 2015-08-20
Rated 5 out of 5 by from Love my recliners I was hesitant to order recliners without trying them and seeing what they would actually look like. I am so glad I did....they are beautiful and so very comfortable. Would definitely recommend.
Date published: 2015-03-25
Rated 5 out of 5 by from Exceeded expectations I ordered two Brook Recliners based on the dimensions and fabric samples. One was made in Pallini Sand (http://www.ballarddesigns.com/pallini-sand-fabric-by-the-yard/fabric-slipcovers/indoor-fabric/294682) and the other in the Davidson Herringbone Oatmeal (http://www.ballarddesigns.com/davidson-herringbone-oatmeal-fabric-by-the-yard/fabric-slipcovers/indoor-fabric/328670). I was apprehensive to place order a custom made chair in which I had never sat upon nor could see and touch (and that could not be returned!) but, I could not be happier with my purchases. The chairs are stunning. They are extremely well made, with the seams and patterns lining up at all the right spots. Not only are the visually pleasing, they are extremely comfortable. My husband is a big guy, 6'2" and 250 lbs, and was needing something big enough in width and depth. He fits just right! The reclining action is firm but smooth. I can tell these chairs are going to last years. I also like that they sent the extra fabric with the chairs, so I can get some arm covers or pillows made. The delivery was earlier than estimated and the gentlemen who came into my home were very professional. I will try to remember to come in a year or so and post an update. Great purchase, no regrets!
Date published: 2015-01-20
Rated 5 out of 5 by from Comfy & Cozy I purchased two of these recliners in BD upholstery fabric and I love both! The recliners are comfortable (there is always a risk in purchasing furniture without sitting in it, but this time the risk was worth it to me in the end), and I loved that I could choose from so many samples of upholstery.
Date published: 2014-05-20
Rated 5 out of 5 by from Here I sit, a happy camper! As I write this, I am sitting in my beautiful new recliner, sized for smaller people, as Goldilocks would say, "It's not too big or not too small, it's just right!" It arrived within the timeframe expected, there is a minor flaw in the stitching, which I have been assured will be taken care of if and when it becomes a problem. I ordered extra fabric to make arm covers since they were not included. Now I just have to stay out of it long enough to get them sewn.
Date published: 2014-03-29
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC119-Brook Recliner