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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Bristol Sectional - Two 48" Benches & Corner Bench is rated 4.8 out of 5 by 29.
Rated 5 out of 5 by from Perfect size; amazing quality! The Bristol sectional exceeded my expectations! I searched for months trying to find a banquette that would work in our space (my husband wanted something just under the windowsill). I'm so glad I found Ballard Designs! Not only were the measurements perfect, the quality is outstanding! I ordered so many fabric samples until I found the perfect one (definitely order fabric samples - so many look different in person than on the site). I placed my order in October and was a bit bummed that it wouldn't be ready until January. I was so happy when I received the e-mail that it shipped and I would have it by Thanksgiving! The three pieces were individually packaged extremely well and shipped without any problems. I will definitely keep Ballard Designs in mind with any future custom furniture needs!
Date published: 2020-11-20
Rated 5 out of 5 by from Bristol Benches Stylish sectional for small room. We chose two 48” benches and a corner bench for our breakfast room. It is well made and the soft yellow check upholstery is smart-looking. We’re very happy with the Bristol benches.
Date published: 2020-09-06
Rated 5 out of 5 by from Very comfortable Absolutely love the benches, they are extremely comfortable and a great addition. The only upgrade I would recommend is to add a mechanism for attaching the benches together, so that they don't slide apart.
Date published: 2020-06-05
Rated 5 out of 5 by from Loving my banquette Excellent quality product. Delivered much earlier than expected. I couldn’t be happier and won’t hesitate to order custom pieces from Ballard again.
Date published: 2020-05-10
Rated 5 out of 5 by from Comfortable sectional seating Well made. I looked on websites and stores for a corner piece and kept returning to this Ballard design. Our small dining area seats 8 people because of this comfortable seating arrangement in the corner. The designer at the store helped me choose material and create a color scheme that blends beautifully. We also bought a sectional couch and dining table. We love it. We have two large seating areas in a small space without feeling crowded.
Date published: 2019-09-01
Rated 5 out of 5 by from Perfect Coastal We bought a retirement home in coastal Florida that a perfect spot for a banquette. We bought this set in Sunbrella windowpane spa with dove gray legs to match our new light gray cabinets. With the house, we inherited a table with 6 chairs. I painted just the top in chalk paint to match the fabrics and ordered 6 chair pads to match from Ballard. It’s absolutely PERFECT for our kitchen and gives us the coastal look we wanted with the durability of Sunbrella. It’s very comfortable and allows us to “crowd in” when our kids and grands visit. JUST LOVE IT!!! ❤️❤️❤️
Date published: 2019-07-04
Rated 5 out of 5 by from Unique addition We now use our dining room a whole lot more and love to hang out there
Date published: 2019-04-26
Rated 5 out of 5 by from Beautiful and comfortable! I’m so happy with my purchase. It has completely changed up the look of my kitchen and overall open space living are. It almost looks like a new kitchen since we also painted it a new color. I was concerned it could overwhelm the space and make it look smaller, but it actually makes it look bigger/cleaner. Everyone loves it and we are using are dining table probably 50% more now that we have this set up. It was also delivered very fast - probably a month or more ahead of the original estimate I received. Pictur is after we painted and before other wall art back up - but you still get the idea. Love it!!!
Date published: 2019-04-25
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UB071-Bristol Sectional - Two 48\" Benches & Corner Bench