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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

Bristol Sectional: Corner Bench with Two 36" Benches is rated 4.5 out of 5 by 11.
Rated 4 out of 5 by from Nice but the size... Very nice piece and arrived sooner than I thought so I was pleased. Only one very important precaution---the banquette is wider/longer than stated. According to the specifications it should be 62 inches wide but it is more than that. My opening along one wall is exactly 63 inches but I had to do some serious pushing and kicking to get it to fit in there. So you should probably add about an extra inch and a half to the stated dimensions (probably due to fabric and filling on the sides).
Date published: 2016-07-15
Rated 3 out of 5 by from Bristol Bench Fits Great! I spent a long time looking for the perfect "thing" to fit in the corner of my dining room that would also give me more seating. I found the perfect "thing." I purchased the corner bench with two 36 inch side benches. I definitely recommend to everyone, get the swatches. The color and fabric are all different and look different in person versus the website. I am happy with this purchases with the exception of two things. The legs of the benches were scuffed, had dried glue all over them, and some of the wood was dented. The one side bench had a dark line going down it, on the side that you see and sit on. My pattern is light so it is noticeable. The delivery company Ballard used was not great either with this experience. My delivery was scheduled for 3pm - 7pm Friday. I received a call that Friday morning at 9:30am. The truck was outside of my house and dropping the dining bench off outside. My roommate, by chance, was home. I contacted the company through their "contact form" on their website (you can not call), and never heard back. I've ordered many items from Ballard Design. I am always pleased. This is my first custom made item and I was just a little disappointed in the craftmanship of the dining bench and the delivery.
Date published: 2018-03-07
Rated 2 out of 5 by from Want to love it but .... I want to love this sectional banquette but there are some issues. I paid for custom upholstery. The fabric itself is lovely it the craftsmanship was shoddily done. Exposed staples, untucked edges, drips of stain on the legs. Also, no clips to connect the pieces came with the banquette so the pieces slide all over. I am going to have to purchase clips on my own and install them. For the cost, poor work should never be allowed to go through and basic attachment points shouldn't be something a customer seeks on there own! I've had issues with other furniture from BD and will never be purchasing from them again.
Date published: 2017-09-03
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*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UB070-Bristol Sectional: Corner Bench with Two 36" Benches