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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

Bristol Sectional - 36" Bench, 48" Bench & Corner Bench is rated 4.7 out of 5 by 72.
Rated 5 out of 5 by from Perfect cozy dining We bought the Lemonde dining table first and then the banquette seating. Definitely order the fabric swatches before making this purchase because the textures and colors need to be seen in person. The seating is comfortable and we are enjoying this arrangement. It arrived much sooner than expected.
Date published: 2021-02-12
Rated 5 out of 5 by from Beautiful and Elegant We love our Bristol Sectional! Well made and elegant. Fits perfectly in our corner breakfast nook. Increased seating and very comfortable. Changed from unused area to a favorite place. Service and delivery good. Thank you!
Date published: 2020-07-05
Rated 5 out of 5 by from Great bench Very happy with the bench. It is comfortable and well made. I loved I could choose from so many fabric options. I think it is overpriced, but could not find anything else that would fit my breakfast nook. Delivery was faster then expected.
Date published: 2020-04-28
Rated 5 out of 5 by from Best Purchase from Ballard Well made. This is the 2nd upholstered item we purchased. We were disappointed with a chair we purchased previously so we were hesitant to purchase this item. This piece is very different. Much better made and perfect fit.
Date published: 2020-04-20
Rated 5 out of 5 by from Perfect seating for kitchen I and my family absolutely love this banquette. It suits our kitchen nook perfectly. It is very comfortable and we spend more time in the kitchen now for meals. Love it!
Date published: 2020-01-13
Rated 5 out of 5 by from Love, love, love! Can't say enough about this banquette set! It has transformed our kitchen in form and function. Well made(sturdy) and perfectly upholstered-- we chose a ticking stripe fabric and all the lines come together in the right direction. Attention to detail is just excellent!
Date published: 2019-12-10
Rated 5 out of 5 by from Great purchase Love the fabric and the look! Even my dogs love it!
Date published: 2019-12-06
Rated 5 out of 5 by from Love our Bristol Sectional Was apprehensive ordering online but we love our Bristol Sectional! Fits perfectly in our kitchen corner, is comfortable and inviting, and we have received lots of compliments.
Date published: 2019-11-16
Rated 5 out of 5 by from Bristol Sectional, Ava Table, Bentham Chairs We completely renovated this eating space in a family room/Kitchen. The pieces came in on time and look and feel great. Clients are extremely happy! And so are we.
Date published: 2019-10-17
Rated 5 out of 5 by from Great seating Banquet came quickly and is of great quality. Makes a nice addition to my home.
Date published: 2019-06-17
Rated 5 out of 5 by from Bringing family back to the table In order to make my dining room table get utilized more, I purchased these banquettes. Seating is accomadated from 4 to 8 easily. Also, the controversy of "do I eat on the coach or table is solved! Dining room feels like a coffee house now. Our items were compatibly priced with other luxury furniture stores. quality for the price.
Date published: 2019-05-27
Rated 5 out of 5 by from Beautiful & Comfortable I bought this two months ago. It is well made and comfortable. Looks beautiful in my space just as I envisioned. The only thing I would have loved is locking mechanisms to connect each piece so they wouldn't separate from each other.
Date published: 2019-03-14
Rated 5 out of 5 by from Couldn't be happier! What a beautiful product. Received so many beautiful compliments!
Date published: 2018-06-16
Rated 5 out of 5 by from In love with this sectional! Ordered the sectional less than a month ago with Sunbrella fabric. Just received it today. I am in LOVE! The delivery was perfectly done. On time, fast and friendly. Each piece was incredibly well packaged in very sturdy boxes with plenty of protections. The pieces are gorgeous and the fabric above my expectations in quality and look. This is gorgeous. I am so happy! Thank you Ballard Designs!
Date published: 2018-06-13
Rated 5 out of 5 by from Quality furniture! Ordered this in Artemis Gray and it is gorgeous!. Very happy with the quality of this furniture. Well made and beautiful!
Date published: 2018-03-17
Rated 5 out of 5 by from Absolutely lovely! I bought this banquette in Augustine Amber fabric, and it was totally worth the wait to have it custom made. The entire banquette reflects careful craftsmanship. I am thrilled with this purchase! Absolutely thrilled. Worth every penny!
Date published: 2017-10-26
Rated 5 out of 5 by from Turned out great! I purchased the banquette for an awkward unused corner of my kitchen and with fabric I purchased. It turned out great! I am very pleased with the quality of work and the comfort of the banquette construction. Have had several compliments already. Also, it arrived a month earlier than planned!
Date published: 2017-09-07
Rated 5 out of 5 by from Ballard Does it Again Wonderful sectional in great "sunbrella fabric". Ballard is great about sending samples and are helpful on the phone! Corner bench gave me more room in my kitchen. Got the 'white glove' service - well worth the $. High quality and gorgeous upholstery! Very happy with it - worth the price with February discount!
Date published: 2017-04-17
Rated 5 out of 5 by from Very nice banquette Sturdy comfortable nice fabric overall good purchase
Date published: 2016-06-27
Rated 5 out of 5 by from Rich and elegant product! I just love love love my new banquette! The fabric is beautiful and the construction is strong. It is more comfortable than I dared hope. It's hard to interpret the scale of the pieces and I thought they were larger, but they fit beautifully in my breakfast nook. So very happy, thank you, Ballard Designs!
Date published: 2016-04-14
Rated 5 out of 5 by from Makes me happy! I have loved this dining "look" since I saw it in the catalog many years ago. I finally decided to buy it, and am so happy with it! My friends are jealous and think it's very fun and fresh......
Date published: 2016-04-09
Rated 4 out of 5 by from Love this sectional! Sectional is great looking I just love the way it looks around my new round stone table. It does tend to separate a little from each piece.
Date published: 2022-12-21
Rated 4 out of 5 by from A Cozy Corner The banquette seems to be well constructed with lovely fabric but the cushions are very hard. Although the banquette looks nice and cozy when you sit down there is very minimal cushion which is unexpected.
Date published: 2022-10-03
Rated 4 out of 5 by from Banquet Looks great in the house. A bit tough unboxing the pieces, though.
Date published: 2020-02-26
Rated 4 out of 5 by from Great sofas for the kitchen These are great benches/sofas for the kitchen. The delivery time was a promised and the customer service was very good. The benches are comfortable, well made, and very attractive. The only negative is that there is no way to "connect" the bench pieces, so they move apart from each other. This is definitely a design flaw and should be improved. Otherwise, they are great, and we love them.
Date published: 2019-05-21
Rated 3 out of 5 by from First and last time shopping with Ballard This is a nice piece of furniture, no doubt (or should I say "pieces" plural, since they don't fasten together)—but I am very disappointed in my entire first experience ordering from Ballard. When I placed my order, the estimated delivery was 3 months. On the estimated delivery date, I had to email to check on my order since there had been no updates. They then moved the estimated delivery out another month. And then on that estimated delivery date, it was going to be another 3 weeks for shipping. I finally received the banquette, however it came with no way to fasten the 3 sections of furniture together. I reached out to customer service and they suggested I use rubber bands to connect the legs together. This is an expensive (definitely overpriced) piece of furniture, and I should keep it together with rubber bands? I'm disappointed to say the least. Won't be shopping here again.
Date published: 2023-07-17
Rated 3 out of 5 by from Squeaky seats After owning these for the last 3 years, daily use in our kitchen nook, the seats squeak! Like the way a vinyl seat squeaks upon sitting or adjusting. Not the backing, just the seats.
Date published: 2020-11-29
Rated 3 out of 5 by from Disappointed Disappointed that the fabric on one section is wrinkled and one leg has the stain rubbed off in multiple places. I love Ballard Designs but would hesitate to order custom upholstered pieces again.
Date published: 2019-12-06
Rated 2 out of 5 by from Looked good but did not last I bought this about 5 years ago and it looked great and fit the kitchen corner perfectly. Unfortunately the foam compressed a lot within a year or so and then the entire frame just broke on one side. If there was a weight limit for this that was exceeded I don’t know. I never saw it in any of the specs. Extremely disappointing to pay this much and have it be unusable within 3-4 years.
Date published: 2021-01-20
Rated 1 out of 5 by from Fabric does not hold well We purchased the Bristol nook couch to shape like a U around our table. 5 pieces, the fabric was not aligned right on the curve it did not line up with the pattern I chose. Then I received a new reupholstered one and the foot wood was chipped. The chip was on wall side, so you can't see it, so I kept it like that, because I did not want to be without the piece again. The fabric always looks dirty since the beginning and does not clean well. They can not make a slip cover to fit over my existing upholstered couch. What is the purpose of a slip cover then? This company is not very accommodating. Expensive piece of furniture to be unsatisfied with fabric quality and damaged.
Date published: 2021-02-16
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UB072-Bristol Sectional - 36\" Bench, 48\" Bench & Corner Bench