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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Bristol 20" Bench is rated 4.5 out of 5 by 22.
Rated 5 out of 5 by from Beautiful addition This was part of a set of 3 to create an L. We love them. Beautiful craftsmanship and measurements were true.
Date published: 2022-05-25
Rated 5 out of 5 by from Comfortable & Stylish Perfect 3 piece set that fits perfectly in the corner of our kitchen. Durable, easy to clean Sunbrella fabric.
Date published: 2022-01-29
Rated 5 out of 5 by from Bristol 20" Bench Exactly what I was looking for to complete my dining room. Matches my Bristol bench perfectly!
Date published: 2020-09-26
Rated 5 out of 5 by from Love my new bench/ banquette Love the color, very comfortable, excited because they are stain resistant.
Date published: 2019-09-12
Rated 4 out of 5 by from Inspect carefully A very small pointy metal piece was sticking out of the front of the bench. It pierced the back of my husband’s leg which is how we found it. Thankfully the blood came right off the bench with a wet cloth. We had to bend the piece down because it was too close to the fabric to cut.
Date published: 2022-02-01
Rated 4 out of 5 by from Bench This is a great bench. However the fabric needs to be more stain proof. Also your delivery service is horrible.
Date published: 2019-10-18
Rated 4 out of 5 by from Great but design flaw Bench is well made and very comfortable but doesn’t actually connect to the other pieces. Something sold as a sectional should have connections available so they don’t slide apart.
Date published: 2019-09-15
Rated 4 out of 5 by from Very nice pieces I ordered the corner bench, 20", and 36" benches to fit in my breakfast nook. They are beautiful pieces and look custom. The benches do slide around on the hardwood floors, so I added grippers onto the bottom of the feet. I just wish the basketweave gray was darker like shown in the picture. I didn't order any samples and they gray is much lighter than I was expecting. It blends with our table... a little disappointing, but they still look great.
Date published: 2017-09-06
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UB326-Bristol 20\" Bench