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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Breton 60" Bench is rated 4.3 out of 5 by 29.
Rated 3 out of 5 by from Nice look but arrived damaged This bench seems well-constructed with quality parts. It was heavy to move! The hinges for the storage compartment were strong and sturdy. The seating is deep, so I had plans to order custom cushions. But, one corner of the bench was "crushed" before it left the warehouse since it was packed well with Styrofoam and cardboard. That makes me wonder if the quality of the wood used to construct the bench cannot hold up on the corners. The paint along the outside edge of the seat was stripped away. It makes me wonder if more paint should be added to this edge since it will get lots of wear and tear. I so wanted to have the bench for my kitchen redesign, and I wish I could have kept it since it is otherwise a beautiful design. I decided to return it since three other benches I ordered along with this one also arrived with damage. The return process was easy, and I won't have to pay additional shipping to have them returned. I hope Ballard Designs will create other benches in the future that might work out for me.
Date published: 2024-05-04
Rated 3 out of 5 by from Nice, solid bench but way too low for adults I bought the bench and it is nicely built. Very attractive and solid. But even with a custom foam cushion, the 14" height of the seat is 2" too low. So now we must build a 2" platform for it. Once we finish that platform, the bench will probably be a well-used piece of furniture. We love the way it has so much storage!
Date published: 2023-03-17
Rated 3 out of 5 by from C+ for the price Love the storage and door mechanism. Heads up, the seat is really too low without a cushion. I read mixed reviews about cushion quality so wanted to try custom fabric/cushion on their site. It takes several months to receive samples, so we have been sitting on pillows in the mean time to reach the table. The paint has chipped already with regular use, and the bench seats separate from one another (we have 3-pieces making an L-shape) with regular use despite sitting on a rug and nonslip rug pad. We saved $2,000 by purchasing this and not going with a custom bench, but will spend about that much getting custom cushions and reworking it to quit separating, etc. So overall, it is good enough, but could be a little taller and have a way to prevent it from separating, and chipping so easily.
Date published: 2022-02-13
Rated 3 out of 5 by from Good Look, Bad Height Bench looks great! Too low for a standard table height. Works great for kids. Will have to have a custom very thick cushion made to raise seat height.
Date published: 2020-10-06
Rated 1 out of 5 by from Chipping paint After delivery of this product I noticed that the paint along the edges was incomplete in some areas. I was willing to over look this as I had waiting over a month for it to be delivered, and did not feel like replacing it. But now the paint is chipping. It's really heart breaking to put so much into searching for the right product, and waiting for delivery, only for it to start falling apart shortly after purchase.
Date published: 2019-08-13
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Product:SB188-Breton 60\" Bench

Breton 60" Bench

Banquette Seat Cushion