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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Braided Hyacinth Tray is rated 4.8 out of 5 by 155.
Rated 5 out of 5 by from Beautiful woven tray I love this tray. It’s absolutely beautiful and it really accents our great room so we’ll. I would by it again and again if I had the need.
Date published: 2022-03-23
Rated 5 out of 5 by from Seagrass Tray w/handles Tray is as pictured and more! It is huge! I have it on my coffee table with magazines and remote box for tv. Strong, well made, worth every penny!
Date published: 2022-02-21
Rated 5 out of 5 by from TRAY Placed in the center of my dining table. With added decor pieces it is lovely!
Date published: 2022-02-18
Rated 5 out of 5 by from Beautiful Seagrass Tray It was a little larger than I expected but I should have looked at the measurements more carefully. But the quality is excellent and looks the same as in picture and very well made. Hope it fits where I am planning to put it. If not will find another place to use it. Definitely keeping it.
Date published: 2022-02-12
Rated 5 out of 5 by from Satisfied customer Product is exactly as it appears and good quality, very satisfied!
Date published: 2022-01-31
Rated 5 out of 5 by from Recent purchase Great quality product and item looked exactly as expected
Date published: 2022-01-26
Rated 5 out of 5 by from Beauty! I love my new woven tray, great size look amazing on my ottoman
Date published: 2022-01-20
Rated 5 out of 5 by from Super nice tray Beautiful tray! It looks perfect on our ottoman, and we've received many compliments on it.
Date published: 2021-12-17
Rated 5 out of 5 by from High Quality The quality of the braided seagrass tray is far superior than others found elsewhere. Does not look cheap. Looks great on my table.
Date published: 2021-11-17
Rated 5 out of 5 by from Exactly what I wanted Very nice tray, waited a while before it was available
Date published: 2021-11-16
Rated 5 out of 5 by from Great Tray Love the tray. Well made, it just took forever to get it.
Date published: 2021-11-16
Rated 5 out of 5 by from larger than expected love it. it's larger than I expected but I'm not returning it
Date published: 2021-11-15
Rated 5 out of 5 by from Very Nice I am very pleased with this purchase. The tray is exactly as pictured and described. Very sturdy. Great quality.
Date published: 2021-11-15
Rated 5 out of 5 by from Perfect tray! It was well worth waiting for! Exactly what I wanted, it’s perfect! Looks exactly as pictured, but better! Lol!
Date published: 2021-11-06
Rated 5 out of 5 by from Love this look ! Compliments my coastal decor.Great value and excellent quality.
Date published: 2021-11-06
Rated 5 out of 5 by from Braided Seagrass Tray The sea grass tray is lovely! It brings the warmth I was hoping for to our round metal coffee table. Love it!
Date published: 2021-11-05
Rated 5 out of 5 by from Perfect size and use We needed something for our large ottoman to place cups and what not when we are lounging on the couch and this is perfect. The braids are big enough that the cups do not fall over.
Date published: 2021-11-05
Rated 5 out of 5 by from Well made. Beautiful. This is an absolutely beautiful tray. Well made. Good value for price. It is larger than I anticipated, but that is my fault for not getting my tape measure out to visualize size. I can’t use where I thought I could because of the size, but am holding onto it for future use. Perhaps on wall - perhaps on another piece of furniture to come. I didn’t return it because it is gorgeous.
Date published: 2021-08-20
Rated 5 out of 5 by from Tray I love it! It’s low enough not to block the view around the room but breaks up the sea of leather that is my leather coffee table.
Date published: 2021-03-27
Rated 5 out of 5 by from Beautiful tray This tray is gorgeous and worth every penny!!! Don't waste your time looking elsewhere, you won't find it. I am so happy with this purchase!
Date published: 2021-03-27
Rated 5 out of 5 by from Perfect Tray! Perfect! Measure it on your table- it’s very substantial!
Date published: 2021-03-15
Rated 5 out of 5 by from Sea grass tray Really well made. Adds a nice coastal touch without being too beachy. Substantial in size and the handles add to its functionality!
Date published: 2021-03-04
Rated 5 out of 5 by from Absolutely Perfect! The tray is a bit larger than I was expecting which is great! It looks wonderful on our large, marble island - it's well made and exactly what I was hoping for. You can't go wrong...
Date published: 2021-03-03
Rated 5 out of 5 by from Perfect little tray perfect size for most ottomans. Great color and texture .
Date published: 2021-03-03
Rated 5 out of 5 by from Large and great looking tray! Great tray for serving or placing special things on!
Date published: 2020-10-27
Rated 5 out of 5 by from Great quality Looks beautiful in the center of my round table! I have received so many compliments.
Date published: 2020-10-16
Rated 5 out of 5 by from Braided seagrass tray This tray is nice and large and looks great on my leather cocktail ottoman.
Date published: 2020-09-22
Rated 5 out of 5 by from Unique Use High quality and substantial. Actually using it as a window covering in our porthole window at night. Great fit and very attractive.
Date published: 2020-08-11
Rated 5 out of 5 by from This tray is perfect for entertaining. A beautiful tray, I will use for many years. I bought it to display drink glasses and party items
Date published: 2020-06-06
Rated 5 out of 5 by from Braided seagrass tray Love this tray. Just the right size and very well made
Date published: 2020-06-03
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