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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Braided Jute Rug is rated 3.9 out of 5 by 238.
Rated 5 out of 5 by from Beautiful rug, great quality and thicker than pictured. I have purchased this rug several times in different sizes and have never been disappointed.
Date published: 2020-09-24
Rated 5 out of 5 by from Always the best Always the highest quality at Ballard Designs! :-)
Date published: 2020-09-12
Rated 5 out of 5 by from Jute rug The magazine photo doesn’t do it justice. It looks thicker and feels softer than anticipated.
Date published: 2020-09-08
Rated 5 out of 5 by from Beautiful rug, great quality and thicker than pictured. I have purchased this rug several times in different sizes and have never been disappointed.
Date published: 2020-08-29
Rated 5 out of 5 by from Braided Jute Rug- High Quality I love this rug! It’s a smaller version of the large one in my living room. The smaller one is used for my kitchen mat. The rug is thick and sturdy. Highly recommend it.
Date published: 2020-08-02
Rated 5 out of 5 by from braided jute rug This rug is very substantial and well-made. I love the natural fibers and the look is contemporary yet homey.
Date published: 2020-07-05
Rated 5 out of 5 by from Great quality, nice customer service The best rug. Thick, soft and beautiful color (driftwood). I have a few of these rugs and they are of better quality than any other home store.
Date published: 2020-06-29
Rated 5 out of 5 by from Beautiful! This rug is just what my living room needed. My baby grandson didn't want to crawl on it at first but now he's all over it! I wouldn't hesitate to purchase it again.
Date published: 2020-06-02
Rated 5 out of 5 by from Nice quality rug This rug is much thicker than I thought it would be. Not a problem for me, but a door might not easily open over it. Very high quality rug overall.
Date published: 2020-04-30
Rated 5 out of 5 by from Coastal style Beautiful rug, great quality and thicker than pictured. I have purchased this rug several times in different sizes and have never been disappointed.
Date published: 2020-02-22
Rated 5 out of 5 by from Love my rug I love my new jute rug, it laid flat and didn't smell like some jute rugs do. It is very thick and tightly woven which is great because I have two large dogs.
Date published: 2020-02-17
Rated 5 out of 5 by from Jute rug Beautiful rug , very high quality.comfortable as well.
Date published: 2020-01-18
Rated 5 out of 5 by from Great quality and value Love this rug and I’ve purchased it multiple times, for different areas and as a replacement since it can’t really be cleaned. But it’s so reasonably priced I don’t mind. Good quality and it’s super soft too!
Date published: 2019-11-27
Rated 5 out of 5 by from Love my rug! It's comfy on bare feet, great texture, looks fabulous. Great price for the quality.
Date published: 2019-11-22
Rated 5 out of 5 by from Perfect for me! Im very pleased with this jute rug. It's just as described, and the quality is amazing. It looks and feels even better in person. I got a 9x12 to layer underneath a more plush rug for the fall/winter months. It adds so much more texture and "cozy" to our all tile living room. I also really loved the look of it by itself, so for summer months I'm thinking I'll uncover it! It is surprisingly soft and comfortable to walk on.
Date published: 2019-10-26
Rated 5 out of 5 by from Perfect rug Love this rug. Softer than expected. Great quality!
Date published: 2019-10-26
Rated 5 out of 5 by from Fabulous looking, durable, SOFT rug! Love it! This is actually my second rug just like this (the other one serve us well in front of the kitchen sink for five years!!!) It is durable, SOFT on barefeet, and looks fabulous!( also hide a dirt well!) highly recommend! And got my moneys worth out of the last one!
Date published: 2019-09-07
Rated 5 out of 5 by from Love this rug! Love these rugs! I needed an entry rug from my porch, and a runner in from garage, this was oerfecy! Love the fringes too!
Date published: 2019-08-04
Rated 5 out of 5 by from Worth every penny!! LOVE this rug! It is the perfect combination of casual elegance for our coastal home. It is soft underfoot, well made and beautiful! We bought the 8 x 10 in natural. It is a little darker than in the photo; more of a honey color. The quality is phenomenal. This is a solid, well made rug at the best price I have seen!!
Date published: 2019-07-24
Rated 5 out of 5 by from Chunky jute rug I love the look of this chunky rug. I bought it for my entry and it’s perfect! The fringe is pretty thick and wild and sheds a bit as you’d expect in a natural product. It might someday look as neat as the picture, but since I wanted a rustic look I’m fine with it.
Date published: 2019-07-19
Rated 5 out of 5 by from Great rug! I bought this rug a month ago and I am so happy with it. The quality is great, nice and thick! It goes with everything!
Date published: 2019-07-12
Rated 5 out of 5 by from Absolutely love this rug! I purchased the 9 x 12 rug for my living room. This rug warms the room up and it’s super soft to walk on. I’ll be ordering another for the guest bedroom.
Date published: 2019-06-24
Rated 5 out of 5 by from Unique Jute Rug I bought this rug for my dining room and it looks great. It added a lot of texture to the room and the knotted ends are very cool and unique.
Date published: 2019-05-12
Rated 5 out of 5 by from Perfect entryway rug I like this rug so much that I bought it a second time to replace the original. It wears well and is the perfect casual look I like for the warmer months.
Date published: 2019-05-11
Rated 5 out of 5 by from perfect for a chic farmhouse Love this rug... adds the perfect deminsion and texture to my sunroom! Sooo many compliments. The fringe makes it a magnificant find for my chic farmhouse. Rustic but polished. I love it!
Date published: 2019-04-23
Rated 5 out of 5 by from Fantastic rug It took a long time to select a rug for the master bedroom. I loved the look of this rug but then was unsure of the colors. I decided to go with Driftwood. The rug is just perfect. It's chunk and substantial but doesn't interfere with the romantic essence of the room. I loved it so much I just ordered another for my dining room.
Date published: 2019-03-13
Rated 5 out of 5 by from Love this rug! This rug is in my foyer and is great! I have 2 dogs and entertain a lot, it does not show dirt and the fringe on the ends is such a fun addition.
Date published: 2019-02-26
Rated 5 out of 5 by from Texture and durability I love this rug because it adds texture to the room so when the house flooded I replaced it with the exact same rug!
Date published: 2019-01-03
Rated 5 out of 5 by from Great Rug and fantastic quality I purchased my first braided jute rug an year ago and loved it so much I had to get another. Fantastic quality and fast delivery, it doesn't get much better than that.
Date published: 2018-11-16
Rated 5 out of 5 by from Love the look This is the second jute rug I have bought from Ballard. I have been delighted with both. The appearance and quality surpasses any others I have seen, especially for the price. There was a musty, damp odor when I first opened it, but it went away after a week or so. Would definitely recommend this rug and wouldn't hesitate to purchase again.
Date published: 2018-10-07
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Product:RN018-Braided Jute Rug