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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Braided Jute Rug is rated 3.7 out of 5 by 105.
Rated 5 out of 5 by from I absolutely love this rug! It’s so thick and rich I absolutely love this rug! It’s so thick and rich and the color is beautiful with my neutral pallet and the color is beautiful with my neutral pallet.
Date published: 2018-05-17
Rated 5 out of 5 by from Perfect for coastal decor. Loved this item so much that I purchased it twice.
Date published: 2018-03-28
Rated 5 out of 5 by from Fabulous natural fiber rug! I purchased this rug (8x10 in Driftwood) for my sunroom. I layered 2 rug pads underneath because the rug is on a tile floor. The rug is nice and soft by itself but the extra padding is wonderful underfoot. My daughter and son-in-law were here for the holidays and were wild about this rug. I’ve just ordered them one to be delivered to them as a house warming gift. I can hardly wait to hear their excitement when they realize they are getting this rug for their new home. Thank you Ballard Designs for this exceptionally well made rug!
Date published: 2018-03-22
Rated 5 out of 5 by from Great Quality and Design I ordered this rug and was so pleased with the design and quality of it. It is a great value, and these types of rugs are hard to find in stores in my area. I'm so pleased with it.
Date published: 2018-01-29
Rated 5 out of 5 by from Beautiful Rug, Great Quality! I have been looking for a natural fiber rug and when I read the reviews on this rug I felt confident about ordering it. I agree with others that the tassel ends are frizzier than expected, but I trimmed them up and it looks great! My husband also loves this rug. It is exactly what I was looking for! I will be ordering another one for our master bedroom.
Date published: 2017-11-01
Rated 5 out of 5 by from Braided rug Unbelievably soft for a jute rug . The thickness of it adds extra charm! It's a fabulous finish to my freshly painted living room. Very good quality for the price !
Date published: 2017-09-13
Rated 5 out of 5 by from Beautiful rug! This rug is beautiful, thick and the color driftwood is gorgeous. I think the color would go well with just about any color scheme.
Date published: 2017-08-25
Rated 5 out of 5 by from Love this rug I have the older version of the rug with the backing. I was disappointed when I realized they changed the rug to no longer have the backing, but since purchasing the newer version I have changed my mind....... The new one doesn't shed at all (no backing to disintegrate) and I LOVE the driftwood color. It is best described as taupe, a cross between grey and beige. I find the rug comfortable to stand on,or walk on. Very happy with this purchase.
Date published: 2017-04-11
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Product:RN018-Braided Jute Rug