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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 4 reviewers.
Rated 5 out of 5 by I like it! I bought the bronze color for my covered patio and found this color to be almost black which is not what I wanted. I contacted BD customer service and explained and was able to order the lighter color at same price I purchased the bronze(I had a coupon). I received the lighter color within a few days and used the same box to return the darker one and they only charged me $8 shipping with UPS. I love BD customer service! The lighter one is more of a gold color and the darker one is almost black. This trash can is made out of a styrofoam type material and I am hesitant to leave it out in the weather. I think it will be best to keep it in a covered area to protect it from the elements. It is a smaller trash can which was perfect for my space. August 27, 2015
Rated 5 out of 5 by Great looking storage container! We love this item. Although it is designed to hold trash...we decided to use it on the porch beside our grill for storage of accessories. Very pleased w/this purchase! June 30, 2015
Rated 5 out of 5 by Bradford outdoor trash can I bought this trash can on sale, which is the way I recommend you buy it. Even though I had to wait for a little bit of FOREVER, it was worth it for the better price. This is a nice looking trash can. There's a rack inside to put the tall kitchen trash bag in. This can doesn't hold much, but it's good enough. However, if you entertain outside and have several people at one time you may consider buying at least one more can...probably even more. March 7, 2015
Rated 4 out of 5 by buy it! bought four of these several years ago for our lake house. They have held up beautifully. Although I bought them from another company, I was thrilled that you are offering them now. I was one short. Now I can finish my new patio to blend with the rest of the area.These have been thru 3 or 4 summers and Michigan winters, and are no worse for the wear. They are so pretty that most people don't realize that they are trash cans until I point them out when needed. Love them! April 18, 2013
  • 2015-11-26 T10:41:59.553-06:00
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Product:AO020-Bradford Outdoor Trash Can

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