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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Hcomb from
BoweryPerfect for any room. Blends well. Thin. Will definitely need a rug pad on hard surfaces. Wonderful in kitchen area etc.
Date published: 2021-03-14
Rated 5 out of
5 by
TOConnor from
Perfect Natural RugThe rug is high quality and the natural fibers do not shed like many other natural rugs. It is perfect with the no-slip mat underneath. I get compliments on how easy it is to walk on and off with no tripping. Worth the price!
Date published: 2021-03-04
Rated 5 out of
5 by
RPWill from
Great neutral rugGrey looks exactly as pictured online. A little on the thinner side, but perfect for entry/exit.
Date published: 2021-02-24
Rated 5 out of
5 by
Sandra Jean from
Love this rugThis a beautiful rug and looks wonderful in my small conversation nook. It’s well-made with a great price!
Date published: 2020-09-18
Rated 5 out of
5 by
NGgg from
Gorgeous rug!Exactly what I wanted. Natural fiber, great design
Date published: 2020-07-25
Rated 5 out of
5 by
LMPP from
Great Looking and Well MadeI bought these in several sizes for my kitchen- durable and great looking
Date published: 2020-07-06
Rated 5 out of
5 by
JChurch from
Lovely motif and constructionWe purchased this rug to go in our kitchen and I'm really pleased with the look. We got the blue motif version and it's just lovely. It's somewhat thin so a rug pad does help. But it lays flat and has just enough variability in the natural weave to disguise the occasional kitchen spill. Great value too.
Date published: 2020-06-12
Rated 5 out of
5 by
TinaP from
Beautiful rugI purchased Bowery rug for my foyer. Love the pattern.
Date published: 2020-05-14
Rated 5 out of
5 by
Heidi H from
So pretty up close, feels soft!Love the natural fibers and rich variation in color and texture! Great addition to my foyer--not too fussy but adds casual style!
Date published: 2020-05-13
Rated 5 out of
5 by
Plcaster from
Very pleased!This rug arrived in less than a week, during the busy holiday shipping time, and I’m thrilled to have in my living room in time for Christmas! The espresso color is a lovely chocolate/coffee brown, which is exactly what I was hoping for. It seems to be of excellent quality, it laid flat immediately, and there is no odor that you sometimes get in new rugs. I couldn’t be more pleased!!
Date published: 2019-12-20
Rated 5 out of
5 by
Ali G from
It’s EverythingJust put it down- thrilled. It’s exactly as described and is perfect.
Date published: 2019-11-17
Rated 5 out of
5 by
Michelle van from
Best. Rug. Ever!!Excellent quality rug & highly recommend!! I LOVE this rug!!
Date published: 2019-09-26
Rated 5 out of
5 by
KT Koziura from
This rug makes a statement!LOVE the rug... I am using it in my mudroom and it adds a a lot of visual interest with the pattern and texture. Who knew it would be such a statement piece?
Date published: 2019-09-23
Rated 5 out of
5 by
juliawithag from
I LOVE this rug!I love this rug! I have the white/ivory version, and everyone comments on how much they like it. The "natural" color-area has texture and slight color variation, and the pattern is striking. The edges lie flat and do not curl up. I wish they'd have a larger size!
Date published: 2019-08-17
Rated 5 out of
5 by
juliawithag from
LOVE itI will write a review and take photos when my renovation is complete and the rug is down---but, since there aren't a lot of reviews, I thought I'd leave one to help you out: I love it. I bought the lightest one, and it looks like the photos. It has wonderful texture, slight hint in variance of shading and I personally love the pattern. When I threw it down (for a couple of days), it laid perfectly flat. The end edges did not curl up. I have had a lot of rugs in my time, but this has got to be my favorite. Buy it!
Date published: 2019-07-18
Rated 5 out of
5 by
Wood21 from
Beautiful rug!This rug is gorgeous, great texture and quality. Even the dog approves!
Date published: 2019-07-15
Rated 5 out of
5 by
Star1965 from
Charming carpet....Great quality and an even better price! This carpet was perfect for my sunroom...
Date published: 2019-06-24
Rated 4 out of
5 by
DawnNY from
Love the look!Love the look of the rug but the measurements were approximate. So, 2 inches short many not be a big deal to some people but if you’re precise it’s a lot. Wish the rug came in custom sizes.
Date published: 2021-08-30
Rated 4 out of
5 by
KVT2020 from
Great But Coming Undonefeel and looks great. My only issue is the corners on all 3 that I bought are starting to unravel.
Date published: 2020-06-16
Rated 4 out of
5 by
Espoir from
Thin but still very niceI love the look of this rug. I ordered a small version in both dark brown (it looks black online, but it is brown) and the white. While I think it is thin, I actually prefer a thinner rug under my dining table. I plan to order an 8x10 for my dining room! One thing to be aware of ... the corners do roll a bit. But there is two sided non-damaging tape for just this issue.
Date published: 2020-06-09
Rated 4 out of
5 by
Jungle58 from
Nice but thin rugThe rug is really pretty. One of the corners does curl up that's why I gave it a 4 star rather than 5 star rating. Wish it would lay completely flat on my floor. It is a little thinner than I expected, but overall I like it.
Date published: 2020-03-14
Rated 3 out of
5 by
Beckylp from
Bowery RugRug is really beautiful and good quality. Only problem is that the ends don’t stay down and lay flat. They keep folding up.
Date published: 2019-11-16
Rated 3 out of
5 by
Lynn K from
one happy shopperI LOVE this rug. It is attractive, is of good quality, and looks great as a runner in my hallway. Very, very pleased with this purchase.
Date published: 2019-08-06
Rated 1 out of
5 by
Anonymous from
Bowery RugThis rug is not comfortable to walk on, with or without shoes. I will return it.
Date published: 2021-11-07
Rated 1 out of
5 by
Shana1172 from
Buyer beware!I thought this rug was so pretty, but it started falling apart within a week.
