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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
JaynaS from
Perfect entryway rugExactly as pictured. Good quality. Grey color is perfect. I wanted the espresso but from the swatch it was too brown and I needed black. So instead I went with the grey and added my own rug pad underneath.
Date published: 2022-03-15
Rated 5 out of
5 by
SM in Texas from
Would recommendI purchase the ivory color of this rug. The quality is very good and it works well for the purpose that I needed it. I have placed it under a formal dining area, so wanted a thin rug for the area. I would recommend this rug.
Date published: 2022-01-17
Rated 5 out of
5 by
JWK13 from
Very PleasedThis is a beautiful light weight woven rug, works great with the rug pad. Have had a ton of compliments on it.
Date published: 2021-12-09
Rated 5 out of
5 by
Sheriea from
Bowery rug is awesomeGreat quality rug & looks perfect in my kitchen. I also have a larger one in gray in my living room & I love it!
Date published: 2021-11-21
Rated 5 out of
5 by
AliciaH from
Great rugFor a natural fiber rug it is soft to walk on and it looks amazing! The kids already managed to spill on it and it cleaned up guickly. I love it!
Date published: 2021-09-28
Rated 5 out of
5 by
VBboston from
Beautiful area rugReally stunning area rug. Purchased in the light blue/grey color. There is variation in the background, which gives the pattern nice depth. (It is not a “commercial” looking rug from a catalog.). Extremely happy with this purchase and highly recommend.
Date published: 2021-09-24
Rated 5 out of
5 by
DLH05 from
Bowery rugLove it! It’s more golden than neutral and works very well in my space.
Date published: 2021-08-18
Rated 5 out of
5 by
lholland from
beautiful ruglove the look and texture...should buy a second one while they are still in stock.
Date published: 2021-08-01
Rated 5 out of
5 by
Boaty in the Northwest from
Very pleasedWe love the look of this rug in our entry area. We chose the 4x6 size and added a rug pad from another vendor. With the pad it lies flat and doesn't slide around. Occasionally I have to smooth out an edge ripple but it's not a usual problem. Friends have all commented on the rug and they like it too.
Date published: 2021-07-14
Rated 5 out of
5 by
Bo tb from
It’s perfect.This rug is exactly as portrayed in catalog. Good quality and exactly what I needed for my space.
Date published: 2021-04-07
Rated 5 out of
5 by
Puppy mom from
Good looking rug and no shedding!Great natural rug! I ordered the gray and it looks as it is shown. Nice color, use in kitchen. need a good rig pad to keep in as always. Just wish it came in more sizes and Ballard would make same color options in similar but different patterns to be able use in several rooms. I could use the rug in several rooms but don’t want all the same pattern everywhere.
Date published: 2021-03-14
Rated 5 out of
5 by
Hcomb from
BoweryPerfect for any room. Blends well. Thin. Will definitely need a rug pad on hard surfaces. Wonderful in kitchen area etc.
Date published: 2021-03-14
Rated 5 out of
5 by
TOConnor from
Perfect Natural RugThe rug is high quality and the natural fibers do not shed like many other natural rugs. It is perfect with the no-slip mat underneath. I get compliments on how easy it is to walk on and off with no tripping. Worth the price!
Date published: 2021-03-04
Rated 5 out of
5 by
RPWill from
Great neutral rugGrey looks exactly as pictured online. A little on the thinner side, but perfect for entry/exit.
Date published: 2021-02-24
Rated 5 out of
5 by
Sandra Jean from
Love this rugThis a beautiful rug and looks wonderful in my small conversation nook. It’s well-made with a great price!
Date published: 2020-09-18
Rated 5 out of
5 by
NGgg from
Gorgeous rug!Exactly what I wanted. Natural fiber, great design
Date published: 2020-07-25
Rated 5 out of
5 by
LMPP from
Great Looking and Well MadeI bought these in several sizes for my kitchen- durable and great looking
Date published: 2020-07-06
Rated 5 out of
5 by
JChurch from
Lovely motif and constructionWe purchased this rug to go in our kitchen and I'm really pleased with the look. We got the blue motif version and it's just lovely. It's somewhat thin so a rug pad does help. But it lays flat and has just enough variability in the natural weave to disguise the occasional kitchen spill. Great value too.
Date published: 2020-06-12
Rated 5 out of
5 by
TinaP from
Beautiful rugI purchased Bowery rug for my foyer. Love the pattern.
Date published: 2020-05-14
Rated 5 out of
5 by
Heidi H from
So pretty up close, feels soft!Love the natural fibers and rich variation in color and texture! Great addition to my foyer--not too fussy but adds casual style!
Date published: 2020-05-13
Rated 5 out of
5 by
Plcaster from
Very pleased!This rug arrived in less than a week, during the busy holiday shipping time, and I’m thrilled to have in my living room in time for Christmas! The espresso color is a lovely chocolate/coffee brown, which is exactly what I was hoping for. It seems to be of excellent quality, it laid flat immediately, and there is no odor that you sometimes get in new rugs. I couldn’t be more pleased!!
Date published: 2019-12-20
Rated 5 out of
5 by
Ali G from
It’s EverythingJust put it down- thrilled. It’s exactly as described and is perfect.
Date published: 2019-11-17
Rated 5 out of
5 by
Michelle van from
Best. Rug. Ever!!Excellent quality rug & highly recommend!! I LOVE this rug!!
Date published: 2019-09-26
Rated 5 out of
5 by
KT Koziura from
This rug makes a statement!LOVE the rug... I am using it in my mudroom and it adds a a lot of visual interest with the pattern and texture. Who knew it would be such a statement piece?
Date published: 2019-09-23
Rated 5 out of
5 by
juliawithag from
I LOVE this rug!I love this rug! I have the white/ivory version, and everyone comments on how much they like it. The "natural" color-area has texture and slight color variation, and the pattern is striking. The edges lie flat and do not curl up. I wish they'd have a larger size!
Date published: 2019-08-17
Rated 5 out of
5 by
juliawithag from
LOVE itI will write a review and take photos when my renovation is complete and the rug is down---but, since there aren't a lot of reviews, I thought I'd leave one to help you out: I love it. I bought the lightest one, and it looks like the photos. It has wonderful texture, slight hint in variance of shading and I personally love the pattern. When I threw it down (for a couple of days), it laid perfectly flat. The end edges did not curl up. I have had a lot of rugs in my time, but this has got to be my favorite. Buy it!
Date published: 2019-07-18
Rated 5 out of
5 by
Wood21 from
Beautiful rug!This rug is gorgeous, great texture and quality. Even the dog approves!
Date published: 2019-07-15
Rated 5 out of
5 by
Star1965 from
Charming carpet....Great quality and an even better price! This carpet was perfect for my sunroom...
Date published: 2019-06-24
Rated 4 out of
5 by
Cassavoo from
A Little ThinWhile the pattern of this rug adds interest, it can become too busy in an otherwise detailed room. The rug is a bit on the light and thin side; I am unsure how it will hold up long term.
Date published: 2022-07-06
Rated 4 out of
5 by
Dani2022 from
Bowery rugThis is a beautiful rug! Appears to be holding up nicely and is comfortable on feet. I would like to warn that this rug is not Black and Tan as the picture online clearly indicates. It is really chocolate and tan. Had I known this, I would not have purchased this rug.
