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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 22 reviewers.
Rated 5 out of 5 by elegant Bought this along with the matching desk in Belgium Oak. I was surprised at the quality. It is very solid and heavy. You can only open one draw at a time, which will save it tipping. The draw will also only open when both handles are pulled. This makes it easier to slide. My husband was so impressed be bought the matching set as well. This is definitely a quality piece of furniture. February 4, 2012
Rated 5 out of 5 by Love It! We bought the file cabinet, desk and book shelf. They look great and function very well. Am ordering another file cabint right away. February 5, 2012
Rated 5 out of 5 by Great Looking Addition To My Office This cabinet met the quality and appearance I wanted and looks extremely well with the companion desk-top organizer. Only wish that I had room for a second one. One constructive criticism is that Ballard Designs only drop loads and this cabinet is quite heavy and they should adopt a policy whereby the customer can choose to pay an additional amount especially when the piece will be located on a second floor. You charge extra for over-sized freight why not incorporate this change in your policy. November 29, 2012
Rated 5 out of 5 by Beautiful Piece of Furniture I recently purchased this file cabinet along with the matching desk. They are both beautifully made and are extremely heavy pieces. They arrived in perfect condition rather quickly after placing the order. I would highly recommend these pieces to anyone looking to furnish a sophisticated home office. December 13, 2012
  • 2016-05-05 T10:29:05.134-05:00
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Product:MO216-Bourdonnais File Cabinet
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