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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Outdoor Bordered Pillow is rated 4.6 out of 5 by 51.
Rated 5 out of 5 by from Beautiful Outdoor Pillows These pillows are beautiful and built strong for the outdoors. Our monogram really gives them a polished look as well. I would highly recommend these!
Date published: 2019-11-09
Rated 5 out of 5 by from Monogrammed Pillow Nicely made. It looks nice on our patio with our existing furniture and pillows.
Date published: 2019-11-05
Rated 5 out of 5 by from Great pillows Love these outdoor pillows. They work well in my client's outdoor living space.
Date published: 2019-08-01
Rated 5 out of 5 by from Beautiful pillow This monogrammed pillow has been great! We have had it for over a year outdoors on a bench covered and it looks like new.
Date published: 2019-07-06
Rated 4 out of 5 by from Lovely Beautiful, as advertised. Love it. I ordered mine with green trim and green green monogram. Only problem was that monogram thread color doesn’t quite match the green border, but it’s still lovely.
Date published: 2022-09-03
Rated 3 out of 5 by from Pillow Nice - Monogramming Not So Much! The pillows are very nice! The monogramming, however, is extremely disappointing. It is way too small for the pillow face size and can’t be read unless you are right next to it. I chose a single initial and it simply looks lost on the pillow. I always defer to my monogram person, and feel a single initial should not be offered if it can’t be properly sized/proportioned!!
Date published: 2021-03-04
Rated 3 out of 5 by from outdoor pillow Nice pillow but the embroidery is not smooth, has puckered edges so doesn't lay nicely flat.
Date published: 2021-01-06
Rated 3 out of 5 by from Nice but Expensive! LOVE the pillow covers. I honestly thought the price was a little high and you did not even get a pillow to go with your order. I have had trouble finding the right size pillow insert to go with this cover. But overall it is a wonderful heavy duty product!
Date published: 2020-07-10
Rated 2 out of 5 by from NO Insert on Some Sizes!? This pillow is sold in one size 16x16, with an insert, but if you just move down on the same page and order a 20x20, they do not include the insert. I think it's crazy to pay $49+ dollars for an outdoor pillow with no insert. Worse yet, they do not have any thing that says you may want to order an insert to go along or anything as you check out. So I had to call and try to order an insert, which they seemed to have a hard time finding. The insert that came with the 16 x 16 was poor quality and already broke open as I was stuffing it into the new pillow cover. Disappointing. The covers themselves are nice, so maybe find an insert elsewhere. They need to include inserts with all sizes or say so.
Date published: 2017-08-04
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Product:RL003-Bordered Outdoor Pillows

Outdoor Bordered Pillow

Outdoor Bordered Pillow Cover