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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Wall Decor
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Bone Sunburst Mirror 4.8 5 58 58
Perfect for any space in your home I purchased this to hang over a pearl colored leather sofa and it is spectacular. But, it easily could be used in any application. As has been mentioned before, the packaging is way above expectations and ensured it arrived in perfect condition. With proper measuring, my husband and I easily installed it. The multi-hued bone frame makes this a gorgeous accent on a beige wall. March 20, 2015
Worth every penny I chose this mirror to hang in my entryway over a low console/chest and it is perfect. I wasn't sure I wanted to pay quite so much, but I'm glad I took the plunge. Mine has a lot of variation in the colors of the bone pieces, which adds to the appeal for me since my walls are a creamy white (the mirror doesn't get lost). It was very well packaged; it took me about 20 minutes to get it out of the box and unwrapped, and it was in perfect condition. Hanging was not difficult at all. It weighs about 35 pounds, so my husband helped, but honestly, if you measure and place your hooks accurately one person could handle it. I'm very pleased with my purchase. This is a well made, versatile piece that I'm sure I'll enjoy for years. March 3, 2015
Gorgeous Mirror This mirror is just beautiful. The color and details are stunning. I hung this in the dining room over a buffet and it's perfect. The mirror came very well packaged and on time. March 3, 2015
Beautiful! Exceeded expectations! This mirror is a great value and is was actually better than expected - How often does that happen? It looks just like it does in the photo and goes perfectly in our bathroom, above our large tub. It is solid, well made and incredibly well packaged. I was really impressed. December 17, 2014
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Product:WM781-Bone Sunburst Mirror
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