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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.8 out of 5 by 15 reviewers.
Rated 5 out of 5 by Just perfect for the living room I was attracted to the curved front legs which remind me of a piano and that is the effect it gives in my living room. The dark finish complements my white leather couches. I have it placed behind my longer sofa, against the wall that separates my dining and living areas. It is just tall enough for whatever I place on it to show, and the curves keep the couch from backing up too close and hiding its beauty. July 19, 2015
Rated 5 out of 5 by Nice Accent Piece A great piece...using it as a console table to help fill up a large wall in our Master Bedroom. Quality is great, and assembly was relatively easy. Very happy with the value for the price. May 13, 2015
Rated 4 out of 5 by Rich Looking I'm really happy with console, its very rich looking. My only disappointment was after assembling one of the front S shaped legs has two little paint chips. I felt after putting it together it would be difficult to ship back. Can you suggest something to touch it up? Theresa Hetherington January 19, 2015
Rated 5 out of 5 by Loved it so much, I'm buying a 2nd! I bought this table to sit against a large window. It is perfect because it doesn't block the light from the window below the table top. During the holidays, to make room for the Christmas tree, I moved the table into our family room behind the sofa. I like the table so much there, that I've decided to purchase a second table! I highly recommend it. I put it together by myself -- probably took me 30 minutes. January 12, 2015
  • 2015-10-05T06:22:16.663-05:00
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Product:TC398-Benedetta Console - 58 Inch

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