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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Bella Cane Counter Stool is rated 4.7 out of 5 by 21.
Rated 5 out of 5 by from Very High Quality Wow.....these chairs look twice as good in our home than on line.....very high quality. We ordered four for our new Sarasota home and they look fantastic. Thanks to the excellent packing there was not a single scratch on any of them. Mahalo to the Ballard team for offering these classic chairs.
Date published: 2016-08-19
Rated 5 out of 5 by from Exactly what I wanted. The counter stools are very well made and sturdy. They came well packaged all in one piece with nothing to put together. The seat is deep and comfortable. Kids can climb up to sit in the chair without worrying about it falling over.
Date published: 2016-03-30
Rated 5 out of 5 by from Perfect chair There is only one improvement the seller needs to do. They should of left the metal silver rod silver or treated the metal with a product that would not flake off. The chair is very comfortable. These chairs are sturdy and beautiful. Love them.
Date published: 2016-01-14
Rated 5 out of 5 by from Quality Construction This product is constructed much better than I thought it would be.
Date published: 2015-10-23
Rated 5 out of 5 by from Just Perfect! I purchased three of these stools for my island counter and could't be happier. The quality is extremely high and they are so gorgeous and comfortable. They are perfect for a standard counter height and my kids can easily pull themselves into the counter in these chairs. They come fully assembled and ridiculously packaged, but in a good way. Not a scratch on them, but be prepared to take a little extra time to unwrap. I would highly recommend these to any one looking for counter stools. Comfortable, sturdy and classic!
Date published: 2015-06-11
Rated 5 out of 5 by from Solid AND Comfortable! After months of searching and, sending poor quality others back ( from a different company) these came out of the box so perfect! They were wrapped and packed really well, so took a bit of time to get them all out! We had originally planned to have the seat pad re- covered in our own fabric, it is easy enough to unscrew the seat underneath and do this but they fit in nicely in our kitchen as is, so will wait.The seat padding is thick and the whole stool is very comfortable to sit in. Mines seem to be slightly darker than the photo online but it is not a huge difference and the bamboo has varying shades all over it so looks very natural. I can highly recommend these stools!
Date published: 2015-04-06
Rated 5 out of 5 by from This product is comfortable and has held up well. I bought three of these counter chairs about a year ago in black and love them! They have held up well and are very comfortable.
Date published: 2015-01-27
Rated 5 out of 5 by from Picture in catalog is true to life I was pleased with the Bella Cane Counter Stools when they arrived. They are well-made and attractive. Even though they look larger than I imagined them, they are every bit as nice as I expected.
Date published: 2013-12-16
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Product:ST278-Bella Cane Counter Stool