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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Sanctuary from
Love them.Good quality fabric and so pretty in person. The curtains are more of a cream color than the picture shows but they are still gorgeous. Love them.
Date published: 2021-03-04
Rated 5 out of
5 by
SusanDiane from
I Love These DrapesI was hesitant to purchase these but so glad I did. I searched everywhere for “just the right curtain/drapes” looking for something not to bold and not too plain and these are perfect. That perfect compliment to my room (as I have 2 large windows in this space) and these are beautiful. They have the weight of custom drapes. Has the texture and weave of expensive fabrics. The colors and print are also perfect for my decor.
Date published: 2021-03-04
Rated 5 out of
5 by
KDS PNW from
Lovely, substantial fabric! Hangs well.I have loved this fabric for years! I had it in an upholstered chair and had to sell it 5 years ago when we downsized. When I saw it in draperies I had to have it. They are beautiful in my master bathroom. The detail work on the hem and tabs is closer to ready-made than custom, but the price is fantastic and I feel makes up for that. The fabric is substantial.
Date published: 2021-03-04
Rated 5 out of
5 by
DesignerNJ from
Punch of subtle pattern!Beautiful floral adds just the right amount of pattern and texture to the room!
Color combination is my go to palette!
Date published: 2021-02-23
Rated 5 out of
5 by
Jenn S from
Well worth the wait!I waited several months for these drapes but it was worth it. They’re stunning and well made. They completely make the space! I have received many compliments. Highly recommend.
Date published: 2021-02-23
Rated 5 out of
5 by
Lisa NY from
Becca Cloud drapery panelsWell made! Beautiful quality. Looks like a custom made product. Very happy with my purchase.
Date published: 2021-01-16
Rated 5 out of
5 by
MEH1 from
High qualityI bought these about 3 months ago in both colors. They are thick, high quantity and look amazing. I added the drapery rings with clips and it added about 2-3 inches in length by using 1.5 inch drapery rings. They required steaming after I hung them up but very easy and quickly done. The two colors coordinate well together. I have one in my dining room and the other in the living room which is an open area. I also bought the matching pillows on the couch. Looks custom without the coat. Highly recommend.
Date published: 2021-01-09
Rated 5 out of
5 by
JenS988 from
Beautiful drapesThese are very thick fabric - and they completely block out light when closed in my bedroom. They’re beautiful and look more expensive than they are. Have gotten several compliments already!
Date published: 2020-10-05
Rated 5 out of
5 by
Tina Berdon from
High Quality and Gorgeous!The Becca Drapery Panel is gorgeous and very well made!! I'm extremely happy with my purchase and would recommend it to anyone.
Date published: 2020-09-22
Rated 5 out of
5 by
joiedevivre303 from
Becca Cloud NineGorgeous and custom quality. A feminine touch in my office with windows on three sides.
Date published: 2020-09-20
Rated 5 out of
5 by
Feddy from
Lovely Neutral Curtains - Very Well MadeBeautiful pattern & texture with just enough color
Date published: 2020-09-08
Rated 4 out of
5 by
Hanger Heaven from
Billowing liningBeautiful fabric! Heavy and well made. However, the lining is a synthetic and thin so the curtains billow above the heat register when blowing. Going to add weights to the hems so I can keep them.
Date published: 2021-03-04
Rated 3 out of
5 by
Donna U from
Drapery panelsMy initial purchase was great even though it took 4 months to get them! Love the drapes. But, somehow Ballard mistakenly sent a duplicate order, and then charged me nearly $1000 until they received the return order, even though I sent tracking information the item was being returned. This caused my monthly payment to incorrectly increase significantly. I was told when they received it, they would notify me. Once again, a week after delivery I had to reach out to you to confirm and get a credit reversal. Disappointed in the lack of customer service.
Date published: 2021-02-23
Rated 1 out of
5 by
Susie seamstress from
Horrible workmanshipBeautiful fabric, but made horribly. Bunched up fabric on the inside of all panels, frayed edged, crooked hems, I have never seen such bad stitching, for the price of these panels, what I received I would call irregulars, rejects.
