Please enter valid email address.Your password will be reset and sent to your email account. Enter your Email Address and click 'Continue'Example: name@domain.comFor further assistance in retrieving your password, please call:
(800) 536-7551SubmitCancelForgot PasswordClose/BallardDesigns/US/Global/Popups/forgot_passwordEnter your email address
When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
18
If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Maryann F from
Beautiful rugI took a chance on this, but it really paid off. i love it's softness and color. I bought a nonrubber pad because i have LVP floors. It provided extra cushion,
Date published: 2021-12-02
Rated 5 out of
5 by
Lynne15 from
Sisal rugLooks great in the living room and is comfortable to walk on. A bonus is that the cats don’t use it as a scratching post!
Date published: 2021-12-01
Rated 5 out of
5 by
Anonymous from
Sisal RugI ordered 4 of these. They are great. No rug pad needed. It has a slip resistant bottom. Very comfortable to stand on, even with bare feet. I got the navy and it is very subtle. Already had a spill and it wiped up easily. Love these!
Date published: 2021-11-21
Rated 5 out of
5 by
OAJB from
Even better than expectedWe love our rug! We needed a good quality sisal rug to layer under a smaller rug. We had to throw away a previous one from another retailer because the quality was so poor. This rug is the exact opposite- I know it will last for years to come! We have a Newfoundland Dog and our old rug would shed all over his long black coat when he laid down. This rug does not shed and is more comfortable than expected. We got the blue- highly recommend!
Date published: 2021-10-24
Rated 5 out of
5 by
Kkyzer from
Great versatile rugI’ve ordered two of these in the blue for bedrooms. Blue is subtle. Rugs are good quality hold up to foot traffic. Both were a quick ship item.
Date published: 2021-10-19
Rated 5 out of
5 by
Elaina from
Columbia Sisal RugI rug looks beautiful on my wood flooring. It feel nice to walk on and gives an excellent finished look to my living room furnishings.
Date published: 2021-10-17
Rated 5 out of
5 by
Gene M from
Columbia Sisal RugVery nice quality. The rubber backing keeps the rug from sliding on hardwood flooring. I spilled raspberries on it the first day and was worried about staining . After blotting it with water and a little solution of Tide , the stain came right out.
Date published: 2021-10-11
Rated 5 out of
5 by
MelFe from
No shedding! Great Rug!Great rug! Durable and no shedding like many sisal rugs.
Date published: 2021-10-11
Rated 5 out of
5 by
Anonymous from
Perfect sisal rugPerfect sisal rug. Beautiful color, texture and just the right size. Great purchase.
Date published: 2021-10-03
Rated 5 out of
5 by
Amy H R from
Natural Sisal area Rug with navy accent 3x5Perfect size and color. Exactly what I wanted for my boat! Great Quality and value.
Date published: 2021-10-02
Rated 5 out of
5 by
LWLankin from
We love the look and feel of this area rug!We were looking for a rug that would fit into our casual look in our living room and found it with this rug. Our living room has a tropical theme and this sisal rug fits the bill. We sweep it with a broom occasionally and that's it. Great choice. We are very happy.
Date published: 2021-09-23
Rated 5 out of
5 by
Sarahkc from
Solid BuyNice rug - I'm happy with this purchase and the quality. I bought the 3x5 for the front door. Great natural color/texture. The color is light and the blue is subtle. I don't need a rug pad - the rug is thick enough and doesn't shift around (it has a rubber backing too). Sisal is slightly scratchy so this isn't something I'd choose for a family room for example, but that's just a personal preference.
Date published: 2021-09-14
Rated 5 out of
5 by
co ca from
Really stands out among sisal offeringsThe weave and color of this rug are outstanding in a room.
Date published: 2021-09-10
Rated 5 out of
5 by
Sherrie in NC from
Natural fiber rugThis rug is surprisingly comfy to walk on. It’s not scratchy and comes with a good padded back.
Date published: 2021-08-27
Rated 5 out of
5 by
Jacks mom from
Shouting I LOVE IT!Well made, beautiful alone or alongside another rug
Date published: 2021-08-15
Rated 5 out of
5 by
ABMG from
PerfectionExcellent quality and looks. Perfect piece to complement my living room.
Date published: 2021-08-09
Rated 5 out of
5 by
Paige One from
The Columbia sisal rugI love the sisal rug. It looks really good in our office. It’s actually quite soft comfortable to walk on.
Date published: 2021-08-03
Rated 5 out of
5 by
Townsend from
A standout among natural fiber rugsThe Columbia Sisal Rug is terrific. It's versatile, a nice light color that brightens the room, and a welcome addition to my home.
Date published: 2021-07-28
Rated 5 out of
5 by
Kelly MS from
Merlot mishaplove the rug much smoother than I thought Funny Story: I had it a week and my sister in law were talking one night and she accidentally knocked over a glass of Merlot on the new rug needless to say we were in shocked yet both jumped into action and w Folex carpet cleaner and Oxi clean : blotting and working for 45 minutes got the stain out I could not believe it came out
glad I purchased this rug very happy
Date published: 2021-07-09
Rated 5 out of
5 by
C Peters from
Columbia Sisal RugThis carpet is soft and feels thick even tho my front door still opens easily over it. The blue accent adds depth and style. I am very pleased with it and now considering a large one for my living room.
Date published: 2021-05-31
Rated 5 out of
5 by
Monique O from
Lovely RugI love this rug! The other reviews are correct, the rug is very soft not like a typical sisal which kills your feet. It doesn't exactly look like the picture, in person the rug is thicker (which is great) and the nodules are a bit bigger than the photo. I ended up with the brown threading and truly you can't even see the or notice it unless you're looking for it. Overall great purchase!! Thank you!
Date published: 2021-05-04
Rated 5 out of
5 by
St Pete from
Excellent rug.High quality, attractive rug. Tightly woven, no fraying after 3 months.
Date published: 2021-03-14
Rated 5 out of
5 by
CDeLong from
Ballard has done it againLove the feel of this rug! It is soft beneath the feet and looks great in our living area
Date published: 2021-03-04
Rated 5 out of
5 by
NativeTexan54 from
Sisal rugIt’s great. Love the weave and so far it’s holding up very well!
Date published: 2021-03-04
Rated 5 out of
5 by
SpikeToo from
Great rugI bought this rug - ione with brown woven in and one with blue - for two rooms in our beach house. It is tightly woven and soft on the feet. A great addition to our home.
Date published: 2021-03-03
Rated 5 out of
5 by
Marcia D from
Sisal RugOMG great rug, soft, great color, goes with any decor...love love love
Date published: 2021-03-01
Rated 5 out of
5 by
Jane in Florida from
Columbia Sisal RugsI ordered 3 of these rugs and love them. They look great with our coastal decor- clean lines and comfortable to walk on too. Very pleased with this purchase and would recommend.
Date published: 2021-03-01
Rated 5 out of
5 by
Katherine New Orleans from
Great rugI’ve really enjoyed the Columbia Sisal Rug. It had a bit of a smell when first opened but that went away as the weeks passed. The rug has no-slip backing and is fairly thick, so I find that I haven’t needed a rug grip. I would buy it again!
Date published: 2020-10-27
Rated 5 out of
5 by
Terry1 from
BeautifulThey are better than I thought! Look beautiful on my sun porch
Date published: 2020-10-22
Rated 5 out of
5 by
Girl3Mom from
A beautiful sisal rug!One of the few natural fiber rugs that are soft and comfortable on your feet! Color is neutral and as pictured. The rubber backing almost makes a separate rug pad unnecessary. A great purchase!
