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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Hartwell Leather Chair is rated 4.2 out of 5 by 31.
Rated 5 out of 5 by from Extremely comfortable chairs LOVE this chair! We bought two for our living room and they are so comfortable. They are deep, so they're perfect for curling up on (I'm 5'7" and can't sit straight against the back and have my feet on the ground). Because of the leather, they scratch easily, but that's part of their charm/look. The chairs look great and were very easy to put together.
Date published: 2019-09-17
Rated 5 out of 5 by from Love this chair Beautiful and comfortable. Adds a richness to my living room.
Date published: 2019-08-07
Rated 5 out of 5 by from We LOVE this chair! Wee saw a review saying that it was too small, but we disagree - and we have an 8 ft. couch that is extra deep (44"!) that it sits next to. The color is wonderful, it is exactly as it appears on the site - a warm caramel that balances all of the dark wood and ivory linen we have surrounding it. Great piece - and the matching ottoman is fantastic too!
Date published: 2019-08-01
Rated 5 out of 5 by from Such a beautiful chair! EXCELLENT quality!! This chair exceeded my expectations! The leather is buttery soft and such a beautiful color. It is very comfortable and not at all stiff (like I’ve read other leather chairs could be)! I love the edge the square design gives such a classic statement piece. Our house is a little modern and a little antique- this is just perfect to blend in. HIGHLY RECOMMEND!!
Date published: 2019-03-11
Rated 4 out of 5 by from Perfect except for back cushion The color is so perfect and the chair is so generously sized. The back cushion should be more firm, larger, and leather on both sides so that you can turn it over.
Date published: 2020-09-28
Rated 4 out of 5 by from Scratches easily The styling of these is really nice. They are quite comfortable. They do scratch extremely easy. Every time you sit on them, a rivet from your pants or a finger will put a mark on them. Cute for the price.
Date published: 2020-06-04
Rated 4 out of 5 by from Beautiful and comfortable chair I really like the design and size of the chair, it looks great in my house. It was packed well, arrived in great shape and was easy to put together (the legs on the bottom). I would have given the chair five stars if the bottom and back cushion were totally covered in leather on both sides (parts are a black fabric) so I could flip them over if something happened to one side.
Date published: 2019-12-31
Rated 4 out of 5 by from Very pretty, not so comfy This a beautiful classic transitional design! Seat is not as comfy as I thought it would be. Hopefully it will break in over time!
Date published: 2019-11-06
Rated 3 out of 5 by from Short and squat I loved this chair online but, like others have said, it is so short in person. It’s kind of an awkward look and I regret buying it. The leather is beautiful and it seems very sturdy but I can’t get over how awkward the proportions are. Instead of putting it in my family room like I planned, I think I will hide it away in a bedroom.
Date published: 2020-08-07
Rated 3 out of 5 by from Handsome but odd proportions & poor build quality I received my Hartwell Leather Chair this morning. It comes mostly assembled with only the legs requiring attachment. I purchased it on sale. With tax and delivery, it was almost $1,500. First, the positives: -very handsome, transitional piece -buttery soft leather (although as mentioned by another reviewer, the leather only covers the sides, front and top of each cushion so they are not reversible) -warm color that is exactly what I was looking for Now, the not-so-positives: -poor build quality (One side of the back, bottom frame is separated from the leather portion even though the screws are tight which causes the chair to wobble when the legs are attached. The attachment of the leather to the frame is sloppy with several staples exposed.) -awkward seating position/proportions (I am 5'9" with a 31" inseam and my feet barely touch the floor if my lower back is against the back cushion. The seat is too high and too deep while the back cushion is too short to be very comfortable.) -don't bother to opt for In-Home Delivery until the COVID-19 pandemic is over (The delivery crew couldn't have been nicer but they are not permitted to assemble furniture or bring it into the purchaser's home = total waste of $.) I like the look of this piece and plan to use it as an occasional chair which will receive limited use. If it was for everyday seating, it would have to go back...just not comfortable. For the price, I expected better build quality.
Date published: 2020-04-16
Rated 3 out of 5 by from Great looking but uncomfortable. The chair is absolutely great looking. 100% loved the look. However, extremely uncomfortable for both me and my husband. We bought these to be our everyday, lounge while watching TV chairs and we both got to a point where we could not sit in them. Caused so much back pain. Very sadly had to return them.
Date published: 2020-01-13
Rated 3 out of 5 by from Beautiful and comfy...but The seat cushion is too big for the frame and protrudes over the seat base. Annoying to have to have it refilled and find a way to keep it from sliding forward.
Date published: 2019-08-05
Rated 2 out of 5 by from Great style; too small of a scale I received this leather chair and otto about a month ago. The leather is gorgeous; exactly what I wanted. And the styling is beautifully with the more modern arms and legs a really nice addition to my more traditional living room. But- bummer!- it looks built for an elf home once in the room. My husband is 6'2" and the back of the chair is much too squat to be comfortable. Please take this beautiful chair and scale it up another 25% and you'll have a winner. I plan to return.
Date published: 2019-06-12
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Product:UL093-Hartwell Leather Chair

Hartwell Leather Chair

Latte Leather Swatch