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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Feather Down Pillow Insert is rated 4.5 out of 5 by 546.
Rated 5 out of 5 by from Feather down pillow inserts—great! Comfortable, perfect for the decorator chop. Good value, quick delivery. Very happy with these pillows. Bought them to use in my living room.
Date published: 2024-05-24
Rated 5 out of 5 by from Feather down pillow insert Excellent quality and so worth the upgrade to my pillows!
Date published: 2024-05-14
Rated 5 out of 5 by from Great quality ! but BUY ONE SIZE UP I saw the 5* reviews compared to the questionable quality from other vendors and decided to buy from Ballard. Well, I'm not disappointed ! The quality is great and it plumps nicely - BUT...and this is important. YOU MUSY BUY ONE SIZE UP. I had a 20x20 cover so, thanks to other reviewers, I ordered the 22x22 insert. Glad I did ! The web page description just says 'pillow insert' and you select the size, but the order confirmation and delivery description on mine read "22x22 insert for 20x20 cover" . If you dig into the web site and click on the ‘Dimensions” tab is reads: "Additional Info: Spot clean. Recommended to size 2" up from the size of pillow cover." So although not clear on the main web page, these are designed to be ordered one size bigger. Would be clearer if the main description mentioned that. Overall I’m very pleased with these and the price was very competitive for superior quality. No cheap thin foam that’ll lose its shape
Date published: 2024-04-15
Rated 5 out of 5 by from Plump and full—a fantastic value! Plump and full—a fantastic value! Liked it so much, I bought two more in another size.
Date published: 2024-03-26
Rated 5 out of 5 by from Great value These are a fantastic value, especially on sale. Ballard's inserts are my go-to for decorative pillows. Good price for the quality.
Date published: 2024-03-22
Rated 5 out of 5 by from Very Pleased They were a perfect compliment to adding a quality feel to my pillows on my sofa.
Date published: 2024-01-30
Rated 5 out of 5 by from Excellent down pillows The pillows are good quality and fluff up perfectly.
Date published: 2024-01-26
Rated 5 out of 5 by from Pillows add color pop The new pillows are beautiful and plump and the perfect size for our 2 LR apt-size couches. The workmanship on them is excellent and they get used every night. Very pleased with them.
Date published: 2024-01-25
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