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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Hartwell Leather Sofa is rated 4.0 out of 5 by 30.
Rated 5 out of 5 by from Style & comfort Excellent addition to any room - the Hartwell leather sofa is stylish and super comfortable!
Date published: 2019-09-27
Rated 5 out of 5 by from Beautiful sofa The color is perfect! Quality and stunning. I would buy this set again. I have young kids so it will be easy to keep clean. Stylish and practical.
Date published: 2019-07-05
Rated 5 out of 5 by from Awesome color! Just a solid, great piece that I’m sure will last a very long time.
Date published: 2019-05-11
Rated 4 out of 5 by from Glad I bought it Beautiful sofa. Comfortable. Note this material shows every scratch; part of the beauty?
Date published: 2021-09-08
Rated 4 out of 5 by from Assembly required, The sofas are beautiful and comfortable. The crazy thing is they bring them inside and we had to put the legs on them, for the price the should some with legs assembled and they don't tell you that.
Date published: 2021-03-06
Rated 4 out of 5 by from Snooty looker Nice looking, but seat is either a little short or the back pillow is so thick, it causes you to slide off of seat. If you get the leather footrest - you can use couch as a tv lounger like a small sectional.
Date published: 2020-10-26
Rated 3 out of 5 by from Beautiful piece but quick to scratch A beautiful piece of furniture- but the scratching is a real problem. Even the tiniest bit of friction shows up as a visible scratch
Date published: 2021-08-26
Rated 3 out of 5 by from Great Looking but... I love the color and look of this couch. We’ve owned it about six months. It does need to be fluffed—the seat cushions slide down and the back cushions need to be fluffed often. My complaint is this: it just isn’t “sink in comfort” like the description says. The seat cushions are firm—it feels like you’re perching rather than sitting comfortably. The cushions are too deep for us so it is neither a lounging couch or a conversation couch. Not our favorite place to sit .
Date published: 2020-09-06
Rated 3 out of 5 by from This is a beautiful couch. Beautiful color and lovely profile. I had to return it, though. Every time anyone even lightly touched it, it left a mark or a scratch. I could easily wipe the mark away with leather reconditioning wipes, but it was too much to keep up with. It was to be in our family’s living room, so I need something that wouldn’t mark so easily. I have other leather furniture that is not so delicate. I wanted to love it, but had to let it go.
Date published: 2019-08-12
Rated 3 out of 5 by from Marks easily This is a beautiful couch. Beautiful color and lovely profile. I had to return it, though. Every time anyone even lightly touched it, it left a mark or a scratch. I could easily wipe the mark away with leather reconditioning wipes, but it was too much to keep up with. It was to be in our family’s living room, so I need something that wouldn’t mark so easily. I have other leather furniture that is not so delicate. I wanted to love it, but had to let it go.
Date published: 2019-08-12
Rated 2 out of 5 by from Sofa Very easily scratched or marked by slight touch. The delivery men were very careful but just getting the protective covering off of it left marks. Extremely uncomfortable. Way over priced. Costs too much to return so I’ll just not let anyone touch or sit on it. An unhappy person.
Date published: 2021-08-05
Rated 1 out of 5 by from Very uncomfortable! There is a design flaw with this sofa! The back is not high enough and the seat Velcro is not strong enough to keep it in place. It moves around constantly and we have to keep pushing it all back in place. The back cushions are filled with feathers, but they never stay fluffed up, they constantly have to be adjusted. This is seriously the worst sofa we ever bought. We should have returned it but missed our window.
Date published: 2020-11-29
Rated 1 out of 5 by from Warning Warning this leather is very cheap and marks very easily. I advise against purchasing this sofa. My sofa looks like it is 10 years old not 10 days old. Waste of money!
Date published: 2019-12-22
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Product:UL088-Hartwell Leather Sofa

Hartwell Leather Sofa

Latte Leather Swatch