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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Castelli Slim Wood Shelf is rated 3.9 out of 5 by 28.
Rated 4 out of 5 by from Slim Wood Shelf Be certain to anchor well into wall studs or masonry block for best results. Great product, well made welded anchor bracket, very robust.
Date published: 2019-09-24
Rated 4 out of 5 by from beautiful Accent These are really beautiful shelves but were very difficult to hang. The shelves wanted to tip forward as others have commented. I would also note that the words "slim Wood Shelf" is a little misleading as they are quite large. Once hung, I couldn't be happier with them.
Date published: 2018-04-07
Rated 4 out of 5 by from My son in law put up all six shelves in just under two hours. Quality great added nice look to family room. Needs a little better mounting system. My son in law hung all six in under two hours. They are a great shelve look awesome in my family room.
Date published: 2016-11-29
Rated 3 out of 5 by from Floating shelves Be aware that the “distressed look” of these shelves is made by the manufacturer spraying them with black stain. It almost looked like they were burned. We sanded the front and exposed side of them and re stained. It didn’t take long but we would have preferred not to. The shelves are nicely made and of good quality. We put 3 in our kitchen. I definitely would not put anything heavy on them. We were able to put at least 2 mounting screws in wood. We used drywall mounting hardware for the others bracket holes. They still seem to have a bit of movement because of the way the brackets are made-but they hang straight and look nice
Date published: 2020-02-22
Rated 3 out of 5 by from Tilts with no stud I bought 2 of these (36") with a very specific wall location in mind. I was instantly disappointed to find out that the limited screw hole placing on the brackets meant that I couldn't mount the shelves to any studs. So--of course--they sagged! I even shored up each bracket with 2 additional 50-lb wall anchors (6 total per bracket). Still, the brackets and shelves tilt noticeably forward under their own substantial weight. Now I have to go buy brackets to make them level (and therefore drill into a tile backsplash)--something I was trying to avoid by buying these floating shelves in the first place. These are beautiful shelves that I'd still recommend...so long as you're lucky enough to find a stud or two!
Date published: 2018-12-05
Rated 3 out of 5 by from Great looking shelf, but We had to JERRY rig the 60 inch shelf for it to be level. Not sure if the bracket was off or the shelf holes but we didn't discover this until we had trashed the packing or I would have sent it back. B
Date published: 2016-10-28
Rated 2 out of 5 by from Design flaw They are beautiful hanging, but they do tip forward. We bought 3 of them and do feel that they have a design flaw. We had to support them all to have them close to horizontal.
Date published: 2018-10-19
Rated 2 out of 5 by from Good looking, poor design The shelf looks great but even when installed in two studs, cannot get it to level. The mounting bracket is insufficient to support the weight of the hefty shelf. I’m going to have to use visible brackets underneath to support the weight.
Date published: 2018-06-05
Rated 2 out of 5 by from Sagging shelves The shelves are beautiful but they slant forward. The other day some of my drinkware slipped off and shattered all over the floor. I wish there was a way to fix. We've tried shimming them but have had no luck.
Date published: 2017-03-15
Rated 1 out of 5 by from Thin shelves These were incredibly difficult to hang. The shelves did not hang perpendicular to the wall, they sag. Had to rig these to work. Disappointing a this price point.
Date published: 2019-10-07
Rated 1 out of 5 by from Looks great but sags when hung I loved the look of the shelf and ordered the 48" length. After hanging it I noticed it sagged - not just a little that most wouldn't notice. It sagged enough that I had to take it down. I returned it to the store.
Date published: 2017-05-11
Rated 1 out of 5 by from Poor brackets The wood shelf itself is beautiful. However, the mounting bracket does not hold the shelf level. This allows the shelf to sag even without any items on it. I tried to put some light pictures on, but these slid off. Overall quite disappointed, as I was really excited about this shelf initially.
Date published: 2016-11-30
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