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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Ellerslie from
Birch log bundlesExcellent quality! Very pleased with this purchase.
Date published: 2021-03-29
Rated 5 out of
5 by
Anonymous from
Birch LogsThe birch logs were perfect. Exactly what I was looking for to complete my Christmas decor.
Date published: 2021-03-14
Rated 5 out of
5 by
Ted9 from
Great purchaseGreat wood item we just as described highly recommend
Date published: 2021-03-04
Rated 5 out of
5 by
Miosotys from
Love the logsThey were perfect for my Christmas decor. Not only Christmas but also for winter decor. I hate to put them away but it’s time.
Date published: 2021-03-04
Rated 5 out of
5 by
JSuslavage from
Birch Log BundlesI’ve seen similar but Ballard’s are substantial and offered in two sizes. Although pricey, I’m very happy with them.
Date published: 2021-02-25
Rated 5 out of
5 by
Cat_G from
Small birch log bundleSo pretty and perfect size! Small was just what we needed by our fireplace.
Date published: 2021-02-19
Rated 5 out of
5 by
Jennifer1221 from
Stylish + uniqueThese birch log bundles look gorgeous laying on my fireplace hearth. I have received several compliments on them! They “shed” a little during shipping but still look great once you’ve settled them into their new home.
Date published: 2021-01-03
Rated 5 out of
5 by
Tariq from
Birch log bundlesGreat addition to fireplace for decor. Bought one small and one large
Date published: 2020-11-16
Rated 5 out of
5 by
morkiemama from
Great Look!I have a fireplace in my living room but it is decorative only right now. So, thought I'd try these with some fairy lights. Wish they were a little bigger, but still look great. Everything from Ballard is quality!
Date published: 2020-10-27
Rated 5 out of
5 by
Sunshine3 from
Great birch bundles!!Nice size, realistic looking! Fit well in tin can I had for fall decor. Good purchase.
Date published: 2020-10-20
Rated 5 out of
5 by
Stephanie in Orlando from
A bundle of happinessI had been searching for some birch logs to wrap with tiny lights for my fireplace and these logs were perfect. The quality of the logs is exceptional and I have received so many compliments on them. Each time I illuminate them, they make me smile, even in the midst of what the world is going through. Thank you Ballard Designs for giving me some little moments of joy.
Date published: 2020-10-17
Rated 5 out of
5 by
J Collins from
Very well made and larger than i thoughtUse in light colored woven baskets that set on each side of my fireplace. They look very nice
Date published: 2020-09-30
Rated 5 out of
5 by
ziagirl from
Pretty touch to our fireplace!Lovely addition placed inside our fireplace during the summer months. This winter I plan to put them in a metal bucket as an accent for our fireplace.
Date published: 2020-09-22
Rated 5 out of
5 by
Ulaa from
Very pretty against my limestone fireplaceI bought these for the wood box built into my limestone fireplace and they are perfect! I need a few more bundles to make the look into what I want, but birch logs are exactly what it needed.
Date published: 2020-09-19
Rated 5 out of
5 by
SBHAuburn from
Birch logsFor a large fireplace, I recommend at least 4 bundles. I ordered 2 and plan to order more. My two look a bit lonely, though vert attractive!
Date published: 2020-08-08
Rated 5 out of
5 by
LindyH from
Great LookExactly what I expected. Gives a clean fresh look to an idle fireplace.
Date published: 2020-01-07
Rated 5 out of
5 by
LauraOJ from
Perfect for the Living Room!These are real birch logs, which gave our living room such a warm vibe. I love the texture on these, and they go perfectly by the fireplace!
Date published: 2019-12-25
Rated 5 out of
5 by
Anonymous from
These birch logs will be up all Winter!Great birch logs! I bought 1small bundle and 2 large and placed them in an oval galvanized tub with pip berries and fairy lights and they’re beautiful!
Date published: 2019-12-06
Rated 5 out of
5 by
Thora from
ChristmasIt’s wood!! Bought to add to a wagon I placed near fake birch Christmas trees!
Date published: 2019-12-06
Rated 5 out of
5 by
Kippy from
Perfect for our electric fireplaceThe logs are beautiful! Exactly as pictured. We purchased the small bundle to use as logs in our electric fireplace. The rope and staples can be removed by using vise grips. Wonderful price! Sorry I could not rotate image.
Date published: 2019-10-11
Rated 5 out of
5 by
Lucy Lou from
Logs add a touch of nature to the homeNice selection of birch logs. Great to feature in a basket, by the fireplace. They can be used on the porch with evergreen wreath on the door, during the holidays.
Date published: 2019-10-08
Rated 5 out of
5 by
LYBdecor from
Great ValuePerfect in my fireplace for the months it doesn’t get used and such a good price.
Date published: 2019-09-16
Rated 5 out of
5 by
Dutchess from
Modern looked fireplace birch logs!Just perfect in my fireplace. Stacked inverted 3 high on my log rack, then placed black lava rock. The black/white completes a clean stylish look.
Date published: 2019-09-08
Rated 5 out of
5 by
DebE from
BrightensThe logs brighten interior of fireplace, also added battery powered string light behind logs for added effect.
Date published: 2019-08-02
Rated 5 out of
5 by
Just Me 2 from
AwesomeI am extremely happy with my new birch logs. They look very real and are heavy just like a real log would be. I couldn't be happier with the ambiance they give off on the hearth.
Date published: 2019-06-03
Rated 5 out of
5 by
Mommy of 5 from
Great price for productHappy with price and decorative accent the wood adds to the room
Date published: 2019-04-19
Rated 5 out of
5 by
THE QUEEN from
beautiful addition to my fake fireplace."just what I was looking for my fireplace when not in use, Bets searching by the roadside looking for fallen birch trees.
Date published: 2019-03-09
Rated 5 out of
5 by
Chicagobarb from
Very realistic lookingWhen I opened the package, I thought that I had received actual wooden logs as they looked very realistic to me. My only regret is that I didn't buy the larger size as they are smaller than I had expected even though I had measured beforehand. Very pleased with them.
Date published: 2019-03-09
Rated 5 out of
5 by
Artslady from
Just what I wantedI saw them on Fixer Upper but was able to get them from Ballard right away.
I was ready to throw out my fire place screen but with the logs behind it looks totally polished.
Date published: 2019-01-03
Rated 5 out of
5 by
Ingry L from
Love them!!!Great size birch wood logs! They look beautiful in a metal bucket in my porch! Very pleased with this purchase!
