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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Louis Metal Media Console is rated 4.1 out of 5 by 21.
Rated 5 out of 5 by from Love this entertainment center! The piece is very heavy and well made. There is plenty of room in the side cabinets. The three drawers provide additional storage space and opens easily. The round openings in the back and between the side cabinets provides access. Assembly consisted of attaching the legs to the bottom of the console. The color is as pictured.
Date published: 2014-08-17
Rated 5 out of 5 by from Exactly what I ordered The Louis Metal Console was exactly what I was wanting. The description and pictures are spot on! The delivery service was excellent.
Date published: 2014-08-11
Rated 5 out of 5 by from Great modern traditional hybrid piece The console looks as I expected - very nice. It has cut-outs for media cords. There are 3 drawers at the top and two storage areas behind closed doors as well as center open area. It is very sturdy and will likely last for decades. I had to screw in the legs - which was not hard. However, the piece is VERY VERY heavy so it would be hard for one person to set it upright after installing the legs. Overall I am extremely pleased with the purchase.
Date published: 2014-01-05
Rated 5 out of 5 by from Chic, well made item; gets loads of compliments First item purchased from Ballard, and could not be more pleased. This console is well made, stylish, and very functional. There is ample room for storage, and most of all has great timeless design. Frankly, I was concerned about the quality before purchasing, as the price seemed a bit low compared to media consoles from other retailers. Happily, this piece has far exceeded my expectations. From the legs, to the drawers, the design is super.
Date published: 2013-12-14
Rated 4 out of 5 by from Beautiful It has a beautiful and superb look. However it is extremely heavy! My husband and and needed professional help to move it. I would recommend getting protection for the feet. Overall very satisfied
Date published: 2017-06-19
Rated 4 out of 5 by from Exactly like it looks in the picture This item is extremely heavy and while they bring it into your home you still have to put the legs on and upright it yourself. It was very heavy for two of us to lift and move into place. There are imperfections in the finish and those are fine with me, but one door is bent so that it won't attach to the magnet and stay closed. Too much of a hassle to return so I'll just shop for a stronger magnet to replace the original one. I do like the look of the console and am happy with it.
Date published: 2014-08-12
Rated 3 out of 5 by from Order with Patience Love the design and it fits perfectly with my living room decor - as I envisioned it! However, order with plenty of time and patience. After the second return and third delivery I decided anymore time away from work and dealing with the weight and moving of the piece wasn't worth it. I accepted my third delivery with scratches and broken cabinet door latches on both sides. As I realized from the first two attempts, this was as good as the piece was going to be delivered. You should be aware, it's large and very heavy. It's a shame that subpar is the norm. Don't expect perfection.
Date published: 2019-09-26
Rated 2 out of 5 by from Arrived damaged I bought this and the bottom shelf is bent so the door will not close because the magnets do not touch. The bad thing about a problem like this is the piece is WAY too heavy to return so I had to keep it! Other than that, I would have loved it!
Date published: 2019-08-28
Rated 2 out of 5 by from Beautiful piece but lacking quality in drawer and shelf assembly This piece is a great take on old world design meets modern style. Unfortunately I had to return the piece because the left and right drawers were not installed correctly. Left drawer was jammed shut and I eventually got drawer to open and screws were missing or not drilled in correctly. Right side drawer was missing all the screws and the holes were not aligned if you did have the screws. Also middle shelf did not fit into the metal slots pre-installed. I tried to gently hammer shelf into slots but it wasn't aligned. Love the piece but lacks quality construction for moving parts.
Date published: 2013-12-02
Rated 1 out of 5 by from Dinky I was expecting a more substantial piece for the price. The legs are very dinky and seem to small for the cabinet. The center area has spaces for 3 shelves but you only get one. Mine arrived damaged as both doors would not stay shut and the center drawer was crooked. I also felt the finish was not *as pictured*, I was hoping for a somewhat distressed finish but it's a solid metal color with no variation in color. Ballard's customer service is superb and they are picking up the piece and refunding my money.
Date published: 2018-09-05
Rated 1 out of 5 by from Don’t buy this piece I bought this piece a few weeks ago and it began peeling immediately due to the excessive rust! I know it is metal. This doesn’t even come close to the quality of other pieces I have bought through Ballard Design. It is NOT WORTH the money! Additionally, because it is so very heavy, returning it is incredibly difficult. I took a discount to try to fix it myself and when I began to do so realized just how bad the piece was. Don’t make my mistake!
Date published: 2018-02-05
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