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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4 out of 5 by 131
Rated 1 out of 5 by Anahid Poor Quality
Very light not sure if it would withstand more than 5 mi/hr winds.
Not worth the price!!
October 6, 2016
Rated 1 out of 5 by pinkish baluster stand
I ordered 6 of these stands in bronze because the backorder was too long for the light color...they are great for holding the umbrella and never dipping in the wind but the bronze color is peeling off after one season in the sun... maybe the lighter color would be better but they are too expensive for this to happen to the bronze...very disappointing
September 20, 2016
Rated 1 out of 5 by SJB427 Did NOT stand heat!!
I bought this in the bronze color about 2 years ago for my mom's patio. We live in Houston, and less than a year after purchase the paint started peeling off. (At that time I tried to contact Ballard customer service but they Never responded.) At first I tried to touch it up with outdoor paint, but to no avail. After 2 years, it looks absolutely horrible! The plaster underneath the paint has expanded and cracked. The are several 6-8 inch cracks on the base of the stand. Of course, it is filled with sand and very heavy so neither my mom not I are very excited about trying to dispose of it. I do not know if it is the heat that caused this to literally crumble, but I would NOT recommend this to anyone to purchase, regardless of where you live. It is very cheaply made. It is NOT worth the money or the hassle.
August 27, 2016
Rated 4 out of 5 by oggiedog Nice sturdy umbrella stand - with some effort...
Okay, so the umbrella table/stand is quite nice. Looks great and is very capable holding our 9' umbrella, purchased at Ballard Designs. Overall, great stand, but need to point out a few little things.
1) The umbrella screw lock works, yes, but if you look at it, the screw pushes the umbrella to the far side of the hole, causing it to be a bit off center. I know, I know, it's a small thing, but I like balance. I ended up drilling out the table plug to accommodate, but a pain.
2) Uggg, I hate to EVEN think of this, but okay, the stand takes 1.5 cu ft of sand - make sure you buy that amount, NO MORE. Additionally, the painful part is the itsy bitsy teenie tiny hole you must force sand into. I thought I would never get beyond that step, even with a makeshift funnel and lots of coaxing to get 3 bags of sand in through the hole. I could not find ANYWHERE where the instructions stated 1.5 cu ft of sand, but trust me, it is....
In the end, the table looks really nice, this was not meant to be a negative review, rather an informative one. I love the stand, wife does as well... YES, we would buy this item again.
August 26, 2016
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