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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 121 reviewers.
Rated 4 out of 5 by Cool, but could be better The table top is too small. Certainly workable to but too small. It is a pain to fill with pebbles, sand or ? I was frustrated because it took over a half hour to get it to a decent weight. The product is quality, but I would still make changes to make it better. September 21, 2015
Rated 4 out of 5 by Pretty and functional design This table stand is very sturdy and has a lovely finish, a great combination of form and function, should last a long time. I give it 4 stars because the table top was not molded perfectly flat, but slanted. The opening for the sand is too small and it takes a long time to funnel it into the base. September 14, 2015
Rated 2 out of 5 by Do not leave out in the winter The description said weatherproof, apparently only at certain temps. By Spring it was crumbling/disintegrated. Not heavy enough even when weighted to keep from wind catching umbrella and tumbling over. It was really cute though. August 30, 2015
Rated 5 out of 5 by Does the Job But Use Very Dry Sand to Fill I purchased this for my 11-foot round Ballard umbrella. Our previous heavy-duty cast iron stand from another vendor just wasn't enough to keep my umbrella from toppling over in any sort of wind condition. I'm pleased to say that this definitely does the job; just make sure that you are using very dry sand to fill it! Our sand had some moisture in it and it made the initial process of filling this quite laborious until we spread the sand out and let it dry. After that, no problem. I definitely recommend this product. June 27, 2015
  • 2015-11-27 T13:27:30.804-06:00
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Product:FO078-Baluster Umbrella Stand

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