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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Ballard Jute Tote is rated 4.7 out of 5 by 1418.
Rated 5 out of 5 by from Tote and matching cosmetic cases Great price, great quality, love the plastic lining inside the tote. I wish both makeup cases had the monogram. I would pay extra for that option
Date published: 2023-01-04
Rated 5 out of 5 by from Totable Totes Bought these tote’s for friends for Christmas. With free monogramming they look very classy. Another bonus is the top zips up so nothing spills out. And leather handles are great. Super nice for the price!
Date published: 2022-12-31
Rated 5 out of 5 by from Great bag! I ordered 6 totes for Christmas presents. I'm very satisfied with the sturdy structure and the monogram takes it to another level. I would buy it again.
Date published: 2022-12-31
Rated 5 out of 5 by from Besties I got matching totes with monograms for all my besties. They loved them!
Date published: 2022-12-30
Rated 5 out of 5 by from Very Smart Looking! I chose a large and a medium, both in gray with cream monogram. The sizes are very handy, they are not bulky, and I like the moisture barrier coated inside.
Date published: 2022-12-30
Rated 5 out of 5 by from Tote bag These are excellent quality, makes a very nice gift.
Date published: 2022-12-29
Rated 5 out of 5 by from Excellent Gift for Everyone all year long . I love these bags . I ordered about 7 of them all personalized.I just wish they had all the colors in the photograph. They only had about half of them .
Date published: 2022-12-29
Rated 5 out of 5 by from Monogramed tote bags Wow, these are Beautiful and they were delivered in speedy time before the xmas rush.A bargain! Who knew??
Date published: 2022-12-27
Rated 5 out of 5 by from Perfect gift Even nicer in person, I gave these as gifts and every color is vibrant, quality leather handles, the various monograms are beautiful!
Date published: 2022-12-23
Rated 5 out of 5 by from Tote Love, love, love this bag! Bought one as a gift and liked it so much, I bought one for myself! ❤️
Date published: 2022-12-19
Rated 5 out of 5 by from Quality Gift Ordered 1 to find out the quality. Then ordered 4 more as gifts 🤣. Prob won’t hold up under a super heavy load but definitely style & quality for the price.
Date published: 2022-12-17
Rated 5 out of 5 by from Beautiful and well made tote. Love this tote! Honestly for the price, my expectations were not very high. I opened the package and was pleasantly surprised to find a well made tote with leather handles and more than enough room for everything! The embroidery was just beautiful. I bought the blue color and use it for everything. Would purchase again!
Date published: 2022-12-17
Rated 5 out of 5 by from Amazing Totes Absolutely love these totes. Durable, cute and so useful. Price is awesome.
Date published: 2022-12-17
Rated 5 out of 5 by from Perfect bag I love this bag so much I bought 2 more. I use them to pack my overnight stay they are the perfect size. I have one in the kitchen for plastic bags. I stay so much more organized.
Date published: 2022-12-16
Rated 5 out of 5 by from Perfect! Love these totes- great quality and good price. Very happy to give them as gifts!
Date published: 2022-12-05
Rated 5 out of 5 by from Jute Tote Is Great for Travel! Love my jute tote bag! This is my third. I love to take them with me on my travels- they serve well as my personal item for air travel and work well tucked under the seat in front of me. The zipper top keeps things safely inside and the tote holds everything I need for the flight and those things I don't want in my checked luggage.
Date published: 2022-12-02
Rated 5 out of 5 by from Eye-catching This is a sturdy little tote, and very eye-catching with the monogram. I love it. I actually ordered two for gifts!
Date published: 2022-11-27
Rated 5 out of 5 by from Great quality tote This tote is a quality product through and through. I am so pleased I was able to monogram them for my daughter and her 2 daughters. Also, love the handles!
Date published: 2022-11-26
Rated 5 out of 5 by from Love these bags! Love the jute tote bags! I have it in a large and medium size. They’re roomy and durable.
Date published: 2022-11-24
Rated 5 out of 5 by from Jute tote The jute tote is a great carryall which I use for when I play golf
Date published: 2022-11-20
Rated 5 out of 5 by from Ballard Jute Tote Received as expected. Pleased with purchase. Quality same as large size.
Date published: 2022-11-01
Rated 5 out of 5 by from Well worth the buy! Excellent craftsmanship on this amazingly well designed bag. Sturdy enough for groceries or toys or toddler treats or baby items or gym gear or poolside towels. Makes an awesome hostess gift as well.
Date published: 2022-11-01
Rated 5 out of 5 by from Best Gifts Whenever I need a gift, this my go to bag! They last forever and love the names/initials that get put on the bag, included in the price. These bags are great and last forever!
Date published: 2022-10-25
Rated 5 out of 5 by from Great tote, great price! It is better than anticipated! Sturdy and pretty! I love the monogram too! Perfect!
Date published: 2022-10-19
Rated 5 out of 5 by from Jute Tote Great summer bag. Very light weight and roomy. Adding the monogram makes it special.
Date published: 2022-10-11
Rated 5 out of 5 by from Jute bag Love my jute bag. Is very sturdy and plenty of room. Would absolutely recommend.
Date published: 2022-10-10
Rated 5 out of 5 by from Jute bag Excellent size. Not necessarily heavy duty quality, but totally acceptable.
Date published: 2022-10-10
Rated 5 out of 5 by from Attractive! Look good but we will see Joe they hold up…. These are gifts for my young grandkids.
Date published: 2022-10-04
Rated 5 out of 5 by from Jute tote This is my book club and airplane tote. Light weight and cute!
Date published: 2022-10-02
Rated 5 out of 5 by from Wonderful bags! I love these totes! I've now purchased six of them, two to hold miscellaneous items in the bedroom, three for my knitting supplies, and one to hang by the front door for hats, gloves, etc. Be warned - the large size is HUGE. They're attractive, sturdy, spacious, and fun with appropriately chosen titles embroidered on the front. All of the totes I've purchased are being used for storage in the house. I'm not sure how well they'd hold up being used as actual totebags; I'd be afraid the fabric would wear excessively. But love having them around the house.
Date published: 2022-09-30
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