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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Ballard Jute Tote is rated 4.7 out of 5 by 366.
Rated 5 out of 5 by from Awesome bag! I received one years ago as a gift and I use it ALL the time. So, I bought one for my daughter. She absolutely loves it! Great quality and I would highly recommend it!
Date published: 2020-01-22
Rated 5 out of 5 by from Jute Tote - great gift The Jute Tote is a great bag! Good quality fabric and leather straps. I bought these for hostess gifts at my daughter’s wedding shower. I think they will love them!
Date published: 2020-01-21
Rated 5 out of 5 by from Terrific value & well made Terrific bag. Spacious and well made. Love the monogram. They also shipped super fast.
Date published: 2020-01-20
Rated 5 out of 5 by from Affordable, Indispensable and Cool Great value for your money, plus high style with personalization!
Date published: 2020-01-19
Rated 5 out of 5 by from Perfect gift in great quality! Ordered as a gift. Came on time, monogrammed perfectly and in a great quality!
Date published: 2020-01-19
Rated 5 out of 5 by from Amazing Tote! The engraved print is crisp and neat. The handles are truly leather. I’m just amazed at this tote.
Date published: 2020-01-19
Rated 5 out of 5 by from Jute tote I purchased the tote as a gift for a friend and had it monogramed. She loved it!
Date published: 2020-01-18
Rated 5 out of 5 by from Great gift Bag was a gift for someone at Christmas. Bag was roomy, good quality & cute gift. Would love to have one for myself!
Date published: 2020-01-17
Rated 5 out of 5 by from tote bags The totes (bags) are a perfect size for a weekend getaway. The colors and personalization on the bags were wonderful.
Date published: 2020-01-17
Rated 5 out of 5 by from Excellent Jute Tote I ordered the totes as Christmas gifts. Everyone loved them. They are very good quality and the price with free monogram can't be beat.
Date published: 2020-01-17
Rated 5 out of 5 by from Large Shopping Totes Very nicely made. Comfortable to carry. Highly recommend
Date published: 2020-01-16
Rated 5 out of 5 by from Perfect for Puppies and Babies Love this bag. Last Christmas I purchased one for my Son & Daughter in law's Dog Max and they loved it, This Christmas I purchased one for our new Granddaughter Margaux to use as her Beach Bag! Love these and will continue to order more every chance i get.
Date published: 2020-01-16
Rated 5 out of 5 by from Good Gift These bags make such a great, thoughtful, affordable gift!
Date published: 2020-01-15
Rated 5 out of 5 by from Perfect Gift I purchased 9 of these for my family members for Christmas. I wrapped all of their other presents and placed them in the bag. Then when we visited them over Christmas I knew whose was what and they all loved their monogrammed bags.
Date published: 2020-01-15
Rated 5 out of 5 by from The Ballard Jute Tote Is A Perfect Bag Smart, fashionable bag Light weight Easy to see the bottom because the bag opens wide Great multi generational gift. All the women, young and more mature received this bag for Christmas. It was fun to choose colors that reflect their likes and personalities. Huge fan of this bag!
Date published: 2020-01-14
Rated 5 out of 5 by from Great gift, would order again I bought two of these for holiday gifts. They were monogrammed as I requested and shipped quickly. Stylish and well-sized, these will be used for beaching, boating and pool time. I will order again!
Date published: 2020-01-14
Rated 5 out of 5 by from Lovely and practical It is lovely and exactly as pictured. I bought it as a present for my niece and she really liked it.
Date published: 2020-01-13
Rated 5 out of 5 by from Super buy ! These tote bags and cosmetic bags make such great gifts ! I've bought them for gifts for several years now and usually can't resist picking a new tote bag color for myself !
Date published: 2020-01-13
Rated 5 out of 5 by from Monogrammed jute totes Purchased two of these totes for my granddaughters ages 6 & 10. They are very nice! Good quality and style.
Date published: 2020-01-12
Rated 5 out of 5 by from Great tote! Love this tote! Have purchased for gifts and for myself and it is always loved. Makes a great gift for teachers, for travel for just about anything.
Date published: 2020-01-11
Rated 5 out of 5 by from Loved! Awesome jute bag! The monogram came out beautiful! Gave them as Christmas gifts to teachers!
Date published: 2020-01-11
Rated 5 out of 5 by from The Perfect Gift! This medium personalized tote was the perfect gift for clients and friends. It's a cute beach bag or run around bag! What I loved the most was all the selection to personalize not just with the monogram, but also by mixing the colors up!
Date published: 2020-01-09
Rated 5 out of 5 by from Such a great gift for anyone! This bag was a gift to me and I love it so much I've given it several times. I've had mine for probably 6 years and still looks great. Good color choices too!
Date published: 2020-01-08
Rated 5 out of 5 by from Huge & Roomy! The LARGE is extra HUGE. Be sure to look at measurements. My Neice is going to use it to carry firewood! lol! The navy tote with black monogram is subtle for a traditional gal!
Date published: 2020-01-07
Rated 5 out of 5 by from Jute Tote This tote is WONDERFUL. I bought 8 of these for Christmas presents for girls from 20 to 65 each one was perfect.
Date published: 2020-01-07
Rated 5 out of 5 by from Great Gift! I bought 14 of these as christmas presents for my bunko group and a few contractors I use for work. I selected different color schemes and used either first name letter or full name spelled out. Everyone was very impressed! Thoughtful gift at a reasonable price.
Date published: 2020-01-06
Rated 5 out of 5 by from Not just cute, but very handy too! I love, love these totes. I have purchased 8 of these over the past several years. 7 of them have been for gifts and each person fell in love with them just as I have. The lining inside is a great thing for those spill times and the handle adds extra security.
Date published: 2020-01-06
Rated 5 out of 5 by from Great bag Great bag with great personalized monogram and a great gift
Date published: 2020-01-06
Rated 5 out of 5 by from Great Gift! My friend loved the color and size of this bag. Free Monogram!
Date published: 2020-01-06
Rated 5 out of 5 by from Monogrammed Jute Tote Love how roomy it is and that it Zips. I like to keep a blanket in my car so it is the perfect size for this.
Date published: 2020-01-06
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