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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Donna Star from
Monogrammed TotesCame in time for Christmas. Ordered six. All perfect and everyone loved them!!
Date published: 2023-01-18
Rated 5 out of
5 by
Amy from Annapolis from
Quality bagQuality bag with a nicely finished monogram. If they offered a thread choice that is the same color as the handles, I’d order more.
Date published: 2023-01-17
Rated 5 out of
5 by
clp1 from
Great giftsGreat for a gift at an excellent price point. I've ordered many of these throughout the years for numerous occasions: bridesmaids' gifts, thank you gifts, Christmas, birthdays, etc. My only complaint is that they don't carry a size in between the small and large.
Date published: 2023-01-17
Rated 5 out of
5 by
Mimi in ky from
Perfect monogrammed gift.These totes were beautifully monogrammed! Lots of options, they turned out great for family gifts this Christmas. Everyone loved their handy tote.
Date published: 2023-01-14
Rated 5 out of
5 by
Sea Country Interiors from
Custom Tote BagI purchased two of these bags as gifts for friends. They absolutely loved them. They are well made and sturdy.
Date published: 2023-01-11
Rated 5 out of
5 by
Nancy78 from
Ballard Totes for the HolidaysThis is the perfect gift! I ordered them for all the girls in my family! The also make a darling gift bag!
Date published: 2023-01-11
Rated 5 out of
5 by
Red One from
A GiftThis was a hit at Christmas!I I bought several totes with initials on them and gave them to family members. They were the best choice! The totes have great quality: vibrant in color, in strength and in embroidery. I bought for myself also.
Date published: 2023-01-10
Rated 5 out of
5 by
Dallas teacher mom from
Tote and matching cosmetic casesGreat price, great quality, love the plastic lining inside the tote.
I wish both makeup cases had the monogram. I would pay extra for that option
Date published: 2023-01-04
Rated 5 out of
5 by
Judith L from
Totable TotesBought these tote’s for friends for Christmas. With free monogramming they look very classy. Another bonus is the top zips up so nothing spills out. And leather handles are great. Super nice for the price!
Date published: 2022-12-31
Rated 5 out of
5 by
Jo Stultz from
Great bag!I ordered 6 totes for Christmas presents. I'm very satisfied with the sturdy structure and the monogram takes it to another level. I would buy it again.
Date published: 2022-12-31
Rated 5 out of
5 by
Alice R from
BestiesI got matching totes with monograms for all my besties. They loved them!
Date published: 2022-12-30
Rated 5 out of
5 by
Annette S from
Very Smart Looking!I chose a large and a medium, both in gray with cream monogram. The sizes are very handy, they are not bulky, and I like the moisture barrier coated inside.
Date published: 2022-12-30
Rated 5 out of
5 by
P Cummings from
Tote bagThese are excellent quality, makes a very nice gift.
Date published: 2022-12-29
Rated 5 out of
5 by
Bruce in Seattle from
Excellent Gift for Everyone all year long .I love these bags . I ordered about 7 of them all personalized.I just wish they had all the colors in the photograph. They only had about half of them .
Date published: 2022-12-29
Rated 5 out of
5 by
tile maven from
Monogramed tote bagsWow, these are Beautiful and they were delivered in speedy time before the xmas rush.A bargain! Who knew??
Date published: 2022-12-27
Rated 5 out of
5 by
Kim LC from
Perfect giftEven nicer in person, I gave these as gifts and every color is vibrant, quality leather handles, the various monograms are beautiful!
Date published: 2022-12-23
Rated 5 out of
5 by
Jill Bob from
ToteLove, love, love this bag! Bought one as a gift and liked it so much, I bought one for myself! ❤️
Date published: 2022-12-19
Rated 5 out of
5 by
JanGr from
Quality GiftOrdered 1 to find out the quality. Then ordered 4 more as gifts 🤣. Prob won’t hold up under a super heavy load but definitely style & quality for the price.
Date published: 2022-12-17
Rated 5 out of
5 by
Leisen from
Beautiful and well made tote.Love this tote! Honestly for the price, my expectations were not very high. I opened the package and was pleasantly surprised to find a well made tote with leather handles and more than enough room for everything! The embroidery was just beautiful. I bought the blue color and use it for everything. Would purchase again!
Date published: 2022-12-17
Rated 5 out of
5 by
Dawnbug from
Amazing TotesAbsolutely love these totes. Durable, cute and so useful. Price is awesome.
Date published: 2022-12-17
Rated 5 out of
5 by
Anacortes from
Perfect bagI love this bag so much I bought 2 more. I use them to pack my overnight stay they are the perfect size. I have one in the kitchen for plastic bags. I stay so much more organized.
Date published: 2022-12-16
Rated 5 out of
5 by
MaryMom6 from
Perfect!Love these totes- great quality and good price. Very happy to give them as gifts!
Date published: 2022-12-05
Rated 5 out of
5 by
Tote Bag Lady from
Jute Tote Is Great for Travel!Love my jute tote bag! This is my third. I love to take them with me on my travels- they serve well as my personal item for air travel and work well tucked under the seat in front of me. The zipper top keeps things safely inside and the tote holds everything I need for the flight and those things I don't want in my checked luggage.
Date published: 2022-12-02
Rated 5 out of
5 by
SouthernLore from
Eye-catchingThis is a sturdy little tote, and very eye-catching with the monogram. I love it. I actually ordered two for gifts!
Date published: 2022-11-27
Rated 5 out of
5 by
Tuba from
Great quality toteThis tote is a quality product through and through. I am so pleased I was able to monogram them for my daughter and her 2 daughters. Also, love the handles!
Date published: 2022-11-26
Rated 5 out of
5 by
creelaa from
Love these bags!Love the jute tote bags! I have it in a large and medium size. They’re roomy and durable.
Date published: 2022-11-24
Rated 5 out of
5 by
APGolfer from
Jute toteThe jute tote is a great carryall which I use for when I play golf
Date published: 2022-11-20
Rated 5 out of
5 by
J Claire from
Ballard Jute ToteReceived as expected. Pleased with purchase. Quality same as large size.
Date published: 2022-11-01
Rated 5 out of
5 by
Anonymous from
Well worth the buy!Excellent craftsmanship on this amazingly well designed bag. Sturdy enough for groceries or toys or toddler treats or baby items or gym gear or poolside towels. Makes an awesome hostess gift as well.
Date published: 2022-11-01
Rated 5 out of
5 by
F Van from
Best GiftsWhenever I need a gift, this my go to bag! They last forever and love the names/initials that get put on the bag, included in the price. These bags are great and last forever!
