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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Lauren Buono from
Great Teacher's Gift!Lovely gift to show appreciation for a teacher. Just fill the bag with a bouquet of flowers!
Date published: 2022-05-29
Rated 5 out of
5 by
Mom Mary from
The monogram toteExcellent gift. My daughters loved the tote's . Excited about zipper top and felt special to have the monogram initials on their tote.
Date published: 2022-05-24
Rated 5 out of
5 by
Jr803 from
Excellent tote!This bag is strong and sturdy and beautiful! The large is huge and makes a perfect tote. I used this as my carryon and as a beach bag on a recent trip. It’s perfect for carrying a bunch of things and still looking chic.
Date published: 2022-05-24
Rated 5 out of
5 by
MSHall from
Great graduate gift.High quality material and so fun to get a name for the graduates on it. Will do this every year. A well liked gift.
Date published: 2022-05-23
Rated 5 out of
5 by
VWboca from
Lovely jute bag!Really happy with the jute totes. The monograms added a classic look. Appear well made to last.
Date published: 2022-05-21
Rated 5 out of
5 by
bchgal from
Classic Jute Tote BagMy go-to summer tote — for the price and look you just can’t beat it!
Date published: 2022-05-10
Rated 5 out of
5 by
4boys4Leigh from
Replacing My Well Worn Jute BagGreat catch all bag! I love to give it as a gift as well. Very classy with monogramming yet reasonably priced and very useful!
Date published: 2022-05-04
Rated 5 out of
5 by
President Ruth from
Tote bagGreat bag for our book club! We have our names on them and it’s fun to have different colors!!
Date published: 2022-05-02
Rated 5 out of
5 by
Michelle Susan from
Monogrammed jute totesI always get compliments on my bags! Perfect for everyday use and weekend travel.
Date published: 2022-05-02
Rated 5 out of
5 by
MargaretTexas from
Got compliments, Pretty, and Strong Large Tote.I got the large in navy, with a bright pink cursive monogram. It arrived on time, and the monograming was excellent. I have packed it full, and it is strong enough to carry the load. I have also received many compliments. Highly recommend. Love the top zipper and the inside pocket.
Date published: 2022-04-29
Rated 5 out of
5 by
Heychrista from
Great laptop bagExactly as pictures - very roomy - fits a laptop easily
Date published: 2022-04-26
Rated 5 out of
5 by
J Hendrix from
Best ToteThis is the perfect tote for almost everything. Groceries, beach bag, baby bag, office bag. I have several sizes and colors.
Date published: 2022-04-24
Rated 5 out of
5 by
Renee S from
Perfect size and weight!I love the size and weight of this tote! It holds everything—lunch, water bottle (or two), snacks, agenda, and keys & phone can go in the extra side zippered pocket. An added bonus is the lining. I love that inside spills can be wiped away easily.
Date published: 2022-03-28
Rated 5 out of
5 by
TanyaG from
Medium toteGreat tote for the beach! Sturdy and nice looking.
Date published: 2022-03-25
Rated 5 out of
5 by
ZZ47 from
Ballards Jute ToteThis is my second jute bag from Ballards. I really like the colors and size.
Date published: 2022-03-15
Rated 5 out of
5 by
TriciaS from
Cute practical bagLove these tote bags!! Perfect size to carry my kids stuff in when we go places and still able to have a cute bag! Got one for myself and 2 extras for gifts
Date published: 2022-02-25
Rated 5 out of
5 by
Bonillas from
Perfect giftI purchased these as party gifts for our friends group. I loved every one of them.
Date published: 2022-02-14
Rated 5 out of
5 by
R E from MN from
A winnerI liked it so much, I bought another one after many years. The lining is water resistant and real leather handles. Great price for a monogram bag.
Date published: 2022-02-13
Rated 5 out of
5 by
JCL1 from
Perfect Staff Christmas GiftsBought these monogramed for all the ladies in our office.. they were a wonderful hit!
Date published: 2022-02-07
Rated 5 out of
5 by
Mary in VA from
The Go To bag!My go to bag for weekend trips to the market or general shopping. Larger than I thought, it holds a lot and appreciate the zipper to keep everything contained. Nice leather handles and the color makes me think of the beach and warmer weather even in the snow.
Date published: 2022-02-05
Rated 5 out of
5 by
KAda from
Great quality toteReally nice tote/beach bag. I order the large size. Bigger than expected. Monogram looks great!
Date published: 2022-02-02
Rated 5 out of
5 by
Pamela MB from
Would buy again!Bags are large, sturdy and look so nice! They made great Christmas gifts.
Date published: 2022-02-01
Rated 5 out of
5 by
Su C from
Great bag !Love this bag !
Jute bag is sturdy and roomy!
Gifted this bag to several friends for Christmas gifts
And they loved the jute bag!
Date published: 2022-02-01
Rated 5 out of
5 by
LeighM from
Jute Totes are beautiful AND functional!I absolutely love this tote! I have it in both sizes with my name on the small tote and just initials on the large tote. The large one fits perfectly in the upper compartment on an airplane and the smaller one, containing my books, ipad, and magazines under the seat in front of me. I love these bags and often gift them to friends and family! I love the inner pocket in both bags also.
Date published: 2022-01-27
Rated 5 out of
5 by
Casey F from
Great Gift!Bought 8 or 9 of these as gifts for family with names embroidered on them. Everyone loved them!
Date published: 2022-01-25
Rated 5 out of
5 by
Sonia 50 from
Jute ToteThe quality is exceptional and the embroidery was well done. Makes a great gift!
Date published: 2022-01-22
Rated 5 out of
5 by
Phyllis NC from
Jute tote with monogramGave this as a gift to myself. It seems my sisters were a little jealous. It is a spacious bag and I love it! Don't forget the monogram.
Date published: 2022-01-22
Rated 5 out of
5 by
DMFrye from
Jute medium bagThe medium size bag was a great value. And the embroidery was beautiful
Date published: 2022-01-21
Rated 5 out of
5 by
Anne MTD from
Perfect Monogram BagHigh quality material and a great gift. Monogram was beautifully done. Great Price with free monogram. Excellent gift for any occasion!
Date published: 2022-01-20
Rated 5 out of
5 by
Southern Magnolia from
Great GiftsAbsolutely perfect! I had 4 monogrammed bags to give as gifts for Christmas. Everyone loved them!
