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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Ballard Jute Tote is rated 4.7 out of 5 by 877.
Rated 5 out of 5 by from Jute Totes I ordered 12 in a variety of colors and fonts. They were all great !
Date published: 2021-03-15
Rated 5 out of 5 by from Fast turnaround and great customer service We replaced a bag that was used frequently for over 10 years. Pretty and great quality.
Date published: 2021-03-15
Rated 5 out of 5 by from Great bags, great value I get compliments on these bags everywhere I go. I currently have 3 but will buy many more as needed. I also give them as gifts. They last forever. Tremendous value.
Date published: 2021-03-14
Rated 5 out of 5 by from Totes I’ve bought these totes for my daughters a couple of times. They love them.
Date published: 2021-03-14
Rated 5 out of 5 by from The best bags! This is my fourth bag over the decades, I could not love them more. I use them for carrying preschool supplies back and forth from home, towels for the beach, art supplies . They are large and roomy, making them excellent for grocery shopping too, far better than the non-woven reusable shopping bags that are made from oil products and are not biodegradable. Jute and leather hold up for years, and are completely biodegradable How much do I love them? I give them out as gifts, and they have been loved by everyone that have received them.
Date published: 2021-03-14
Rated 5 out of 5 by from Christmas gifts Gave these as Christmas gifts and were perfect my daughter’s friends.
Date published: 2021-03-14
Rated 5 out of 5 by from Perfect gift I absolutely love the jute totes....and the monogramming makes it a perfect gift. Sadly I never buy one for myself! Next time ❤️
Date published: 2021-03-14
Rated 5 out of 5 by from Excellent Value! Excellent quality for a great price! Had it monogrammed. They did an excellent job...
Date published: 2021-03-14
Rated 5 out of 5 by from Fabulous Tote! Couldn't love this tote any more! I've bought several different sizes. I have my shop name printed on the tote. Try are fashionable, functional & fun!
Date published: 2021-03-14
Rated 5 out of 5 by from Jute totes Excellent! Bought them as gifts for Christmas. Matching sets and free monogram! Did not disappoint!
Date published: 2021-03-14
Rated 5 out of 5 by from Jute Tote Great bags perfect for my grocery trips. Love the size and that they zip closed. I get complements every time.
Date published: 2021-03-14
Rated 5 out of 5 by from My go to GIFT! Great wedding shower gifts for that special bride - or that gal taking the leap from High School to College. Either way - go in style. Sandy
Date published: 2021-03-14
Rated 5 out of 5 by from Ballard jute tote Love this bag and the monogram on it!! Get compliments on it wherever it goes!
Date published: 2021-03-14
Rated 5 out of 5 by from Very happy with my purchase of these totes! It's very nice and was a wonderful price! I will buy more in the future...
Date published: 2021-03-13
Rated 5 out of 5 by from Good buys Gave to Grandchildren for a sleepover, perfect size!
Date published: 2021-03-06
Rated 5 out of 5 by from Tote It's very well made. I absolutely love it. It fits everything I need for covid.
Date published: 2021-03-05
Rated 5 out of 5 by from Bag Love this bag! Very big and roomy and made well! Highly recommend!
Date published: 2021-03-05
Rated 5 out of 5 by from Canvas tote bag I can't say enough about this bag. I ordered 4 of them, each in a different color/monogram. Each one was a hit!!
Date published: 2021-03-05
Rated 5 out of 5 by from Happy grandma My granddaughter loves the bag. She was very pleased with the monogram.
Date published: 2021-03-05
Rated 5 out of 5 by from Who needs a gift box??!! The Jute totes are beautiful! I purchased one for each of the ladies on my list to hold their various Christmas gifts from me. I chose different colors and monogram styles and each one was just beautiful! Gift wrap made easy and the ladies were thrilled! Great quality and amazing price!
Date published: 2021-03-04
Rated 5 out of 5 by from Monogrammed Totes Hit the Mark These lovely totes are just the thing to use when shopping or traveling. Looks nice, sturdy and very functional. Have given many for gifts
Date published: 2021-03-04
Rated 5 out of 5 by from Pretty and helpful Lovely color, roomy and sturdy. Very comfy handles as well
Date published: 2021-03-04
Rated 5 out of 5 by from Nice roomy tote! I purchased several of the smaller size totes for friends for Christmas and am very pleased with the purchase. The monograms give the totes a classic look. I do wish the handles were a bit longer for wearing on the shoulder, but it’s not a deal-breaker for me. The interior zippered pocket is a plus for important items, and the full-length zipper is great for securing everything inside this handy bag.
Date published: 2021-03-04
Rated 5 out of 5 by from Love these bags! I have purchased these bags repeatedly for gifts and friends love them and so do I!
Date published: 2021-03-04
Rated 5 out of 5 by from great gift This tote makes a lovely and personalized gift ...in any size!
Date published: 2021-03-04
Rated 5 out of 5 by from Jute tote Love the looks of this bag and it's super durable.
Date published: 2021-03-04
Rated 5 out of 5 by from Great hostess gifts! Perfect bags for hostess gifts! I bought one for myself and use it often!
Date published: 2021-03-04
Rated 5 out of 5 by from Jute Tote is great My daughter loved her tote. Perfect for an airplane bag and holding up well.
Date published: 2021-03-04
Rated 5 out of 5 by from Very nice combo of bags Very nice even though fabric is rather stiff. However, the monogram is classy and inclusion of two smaller bags is a plus. I would definitely recommend purchasing this product.
Date published: 2021-03-04
Rated 5 out of 5 by from Jute tote with monogram Sturdy tote and I used as Christmas gift bags with lovely monogram for each friend. Great colors offered as well!
Date published: 2021-03-04
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Product:AF178-Ballard Jute Tote