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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
NCID from
Roomy & Stylish!A great bag, sturdy and affordable. I got the largest size, monogrammed with my company info and it's stylish enough to carry into meetings with all manner of materials and supplies!
Date published: 2021-08-17
Rated 5 out of
5 by
Darling Denise from
Excellent purchase!This is a great looking tote. Numerous uses from everyday work bag to travel. Free monogram is very nice. Gave as a gift, but have several of my own.
Date published: 2021-08-16
Rated 5 out of
5 by
Tara M from
Best graduation giftI got these as high school and college graduation gifts. The girls loved them!
Date published: 2021-08-15
Rated 5 out of
5 by
Joyce NYC from
Perfect toteThis is the perfect tote! Easy to the beach, or perfect size for a weekend getaway. I love it.
Date published: 2021-08-03
Rated 5 out of
5 by
Finnfirl from
Summer toteI love it ! Use it as a summer purse !
Holds a lot and looks good.
Date published: 2021-07-27
Rated 5 out of
5 by
April VC from
Hurry buy yours now!!Awesome! Purchased two, one for my mom, for her birthday and had to get one for myself!! Sturdy, beautiful & personalized monogram a classy touch! Hurry buy yours now!!
Date published: 2021-07-17
Rated 5 out of
5 by
Miss Diana from
Stylish and durable tote! Oh so cute!!Very fashioanable and durable tote. I love it! My sister purchased the large tote for my birthday! Since then I have purchased two for gifts! Fubulous colors to choose from and great monograming! They do an excelent job! Great price!
Date published: 2021-06-26
Rated 5 out of
5 by
HRoy from
Personalized Tote bagI had this embroidered as a birthday present for my sister. It was a great price for a personalized gift.
Date published: 2021-06-24
Rated 5 out of
5 by
JBransom from
Great ToteI purchased this tote in the Watermelon color. It’s perfect for my needlepoint projects. Quality is great for the price. Nice tote!
Date published: 2021-06-24
Rated 5 out of
5 by
D Gillen from
Favorite Gift to GiveLove it!! Excellent quality and it looks great was well!!
Date published: 2021-06-22
Rated 5 out of
5 by
leaBernie from
ToteGreat design, love the zipper and easy customization.
Date published: 2021-06-15
Rated 5 out of
5 by
Caitlin W from
Great quality and fast shippingGreat quality and fast shipping. Nice color options. I got orange. Thank you!
Date published: 2021-06-08
Rated 5 out of
5 by
Mnmarlo1 from
My Ballard BagI ordered the 17 inch in SPA. The Initial embroidery is nice and I like the size. Just big enough for my laptop, but also a nice size to use as a tote.
Date published: 2021-06-03
Rated 5 out of
5 by
Kitten14 from
Perfect gift!I received this tote as a gift from a student.
Have given it several times since as a graduation gift and birthday gift for friends.Cute and sturdy. Perfect gift!
Date published: 2021-06-02
Rated 5 out of
5 by
Jeannie from North Caroli from
Tote bag with personalized initialsStylish and well made tote bags made special with initials
Date published: 2021-06-02
Rated 5 out of
5 by
Jules C from
Cute and usefulGreat bag for the summer. Like that it zips close. Makes a great hostess gift, as well.
Date published: 2021-05-31
Rated 5 out of
5 by
Ilbdc from
Awesome jute bag!Cute bag that looks so cute when monogrammed . Makes a great gift that you can also fill with little things as well
Date published: 2021-05-30
Rated 5 out of
5 by
Anonymous from
ExcellentExcellent quality, from product to monogram. And for $20? It’s a steal!
Date published: 2021-05-27
Rated 5 out of
5 by
Amy210 from
Great big bagGreat size and price point. The monograms made it extra cute!!
Date published: 2021-05-27
Rated 5 out of
5 by
Zany from
Great totes!Used for gifts. Works out great. Quality is good for the price. Nice tote!
Date published: 2021-05-25
Rated 5 out of
5 by
bev d from
Handy, can see everythingThis is my 3rd medium canvas bag I’ve ordered over the years. Even without my glasses on I can see everything inside at once and using it to carry all the extras I need for the day is very handy. It has room for an another, smaller clutch or cross-body purse inside in case I don’t want to tote around the whole thing. Have gotten many compliments on it as the Monogram really elevates the look.
Date published: 2021-05-25
Rated 5 out of
5 by
DOKTRJ from
Great BagsBest Ever - Been ordering these bags for years - Larger Bags for Work
Date published: 2021-05-18
Rated 5 out of
5 by
JSB7 from
ToteReally cute and loved all of the color selections.
Date published: 2021-05-17
Rated 5 out of
5 by
Katharine in Dallas from
Fabulous totes!I have 7 totes and I love them because they weigh very little, hold everything and they are so cute with every outfit! The inside of the jute is coated so they’re durable and last well. I’ve given them as gifts and my friends love them! The price is so good that gifting is easy and owning many is possible. I only wish they would come out with new colors.
Date published: 2021-05-16
Rated 5 out of
5 by
Barbara D from
Great bagThis is my second tote I have purchased, very good product.
Date published: 2021-05-14
Rated 5 out of
5 by
Mrs Vong from
Perfect- purchased them allBeautiful color, well made of natural fibers, and the leather handle is so sturdy but soft! I purchased the large bag, medium, and travel set. The gold letter monogram turned out stunning.
Date published: 2021-04-27
Rated 5 out of
5 by
RCampbell from
Great bag for the beach!Great bag for the beach! Super roomy and sturdy. Easy to get the sand out and collapses flat for easy packing in a suitcase.
Date published: 2021-04-25
Rated 5 out of
5 by
Joni J from
I love this product!The best gift ever. For someone or for yourself. I love mine.
Date published: 2021-04-25
Rated 5 out of
5 by
Babies from
Great weekend bagLove my bag...very sturdy and big enough to use for a weekend away and pretty enough to use for a beach bag . Would definitely recommend getting this bag.
Date published: 2021-04-23
Rated 5 out of
5 by
Sherrie 124 from
FANTASTIC BAGS!I ordered the 'large' (in black) and the 'small' (in pink) zippered jute bag for my Cabo vacation.
They were perfect!
Highly recommended!
