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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Willow shops from
Buy them in every color!!This is such a great tote at an incredibly reasonable price! Visually very appealing and a monogram always makes a bag special! Great for yourself but an awesome gift also.
Date published: 2022-01-04
Rated 5 out of
5 by
PublicName from
A great Christmas giftAdorable bag, great price! I would buy these again.
Date published: 2022-01-03
Rated 5 out of
5 by
Anna Leigh from
Perfect holiday presentPerfect size tote with leather handles. Beautifully customized embroidered monogram made for a perfect gift this holiday, purchased in two colors, red and navy. Recipients loved them. A wonderful surprise including matching cosmetics bags to tuck inside, also monogrammed. A real hit!
Date published: 2022-01-03
Rated 5 out of
5 by
Anonymous from
AwesomeI ordered 12 of the totes for Christmas gifts and everyone loved them. Thank you for such a great at a great price
Date published: 2022-01-02
Rated 5 out of
5 by
Chrisgolem from
Jute ToteThese are amazing, affordable and reasonably priced. I bought 4 of these for Christmas. Two of the smaller and two of the larger . They were on sale and that made them even more economical. The quality and presentation of these are what has impressed me the most. The recipients were delighted.
Date published: 2022-01-02
Rated 5 out of
5 by
Carol183 from
Jute ToteI purchased 6 with monograms as Christmas presents for daughter in law, nieces and girlfriends. They all absolutely loved the totes. Great value for a good price.
Date published: 2022-01-02
Rated 5 out of
5 by
SJ Prescott from
Got totes?The hefty little totes will be great on the go ... they look stylish and the monograms really elevated them to the next level!
Date published: 2022-01-02
Rated 5 out of
5 by
Doro66 from
Jute tote in soft greenMy girls were thrilled with these at Christmas with a simple one letter monogram.
Date published: 2021-12-31
Rated 5 out of
5 by
Nanakirk from
Monogrammed Jute BagThe monogram made it so special. It’s a wonderful size.
Date published: 2021-12-30
Rated 5 out of
5 by
Cheryl von Salzen from
Jute toteGreat to give as an inexpensive gift.
Useful to keep in the car to use for groceries or overnight bag
Date published: 2021-12-30
Rated 5 out of
5 by
Katherine Wilson from
Great gift ideaI purchased two of these - one for each of my sisters and had them monogrammed! They truly turned out perfect and both sisters loved them! Great gift idea and you can never go wrong with giving anything monogrammed! Also shipping was prompt!
Date published: 2021-12-29
Rated 5 out of
5 by
Dombi from
a huge hit and I got them on the holiday sale!I bought three of these in 3 different colors and I can’t decide which is my favorite as they were all so perfect for each individual person. I wasn’t sure how the inscription was going to be but it was perfect. It was embroidered not just stamped on the garment. I also complemented it with the double small make up bags ( also Inscribed). They were a huge hit. I got them on the holiday sale so it was an awesome price that I paid as well which included free shipping and free monogramming. I’m waiting for it to go on a great sale again so I can get one for myself :)
Date published: 2021-12-29
Rated 5 out of
5 by
Practical With Style from
FUN!Cute bag and just the right size to help with our no grocery bag law in the state of Washington. Appears to be strong enough with the jute and leather handles. Best part is that it is fun to carry, especially with my initials subtly on the side.
Date published: 2021-12-29
Rated 5 out of
5 by
Anonymous from
ChristmasBought 3 of these for my girls at Christmas. My wrapping theme was blue and silver, so I purchased the totes in navy with silver monogram, filled them with the wrapped gifts for each of them. Great quality and they were a great success. My wrapping became an additional gift!
Date published: 2021-12-28
Rated 5 out of
5 by
JK Creative from
Great gift, beautiful product!Great gift, beautiful product! Thank you Ballard! I moved to a new home this year and found out the friendly neighbors exchange gifts for Christmas. Everyone really loves our town and our street, so I decided to get the medium tote bags with an embroidered monogram to represent our street to give as a gift. The bags arrived in perfect condition, well-colored- the perfect holiday red!- and beautifully embroidered. I was thrilled with the product, and do happy yo give as a gift. I will definitely purchase these again!
Date published: 2021-12-28
Rated 5 out of
5 by
Jan Muto from
Ballard jute bags.You can’t go wrong with these jute bags! I ordered 4 monogrammed bags for my granddaughters for Christmas, and they were a huge hit. The bags are high quality, beautiful colors and monograms perfectly stitched. Couldn’t be happier and these are a great value.
Date published: 2021-12-28
Rated 5 out of
5 by
Upstate Di from
Personalized Jute TotesI purchased 8+ personalized jute totes for adults, a child and 2 dogs. They were a big hit filled with gifts on Christmas!
Date published: 2021-12-26
Rated 5 out of
5 by
Grandma T from
Christmas TotesThe totes looked beautiful under the Christmas tree!
Date published: 2021-12-26
Rated 5 out of
5 by
Katherine Anne from
Jute ToteLarge enough for a trip to the beach? Or shopping at the store.
Very sturdy and pretty!
Date published: 2021-12-24
Rated 5 out of
5 by
Patsyp from
Great Gift IdeaI loved the size, quality and the personalization. I bought 4 of them for family and friends and had each personalized and put their gifts inside and shipped them. I have had one for many years and love using it at Christmas to carry all my shopping list stuff. I have a star ornament hanging on mine!
Everyone that got them as a gift was thrilled. They look cute stuffed under the tree!
Date published: 2021-12-21
Rated 5 out of
5 by
MillertimeCO from
Must Buy!These bags are adorable. I had Santa's reindeer names engraved on them. I added Christmas floral and placed under the tree.
Date published: 2021-12-21
Rated 5 out of
5 by
Anonymous from
Great tote bag!I love this tote. I carry it every day to work and it works perfectly for all my extra things. I love that it even has a zipper to close it. I got it at a great price with free monogram.
Date published: 2021-12-21
Rated 5 out of
5 by
Nana Cecil from
Perfect giftThis bag was a huge hit at our Christmas gathering! The monograms looked great! Well made, would definitely buy again
Date published: 2021-12-20
Rated 5 out of
5 by
Teresa Reagan from
A missing bagI love the but I am still missing one of my jute bags. It’s black and an R embroidered on it.
Date published: 2021-12-18
Rated 5 out of
5 by
Lorel from
Classy bag!Nice embroidery for the monogram! Great little versatile bag at a sale price. It has an inside zipper pocket, waterproof lining, zip top to secure everything. Very pleased!
Date published: 2021-12-05
Rated 5 out of
5 by
Jerilyn A from
Tote bagsThis is my 3rd time ordering the Linen tote bags. Great quality, custom design available......Love them!
Date published: 2021-11-30
Rated 5 out of
5 by
Euni from
Ballard Jute ToteWell made and a beautiful presentation. This is actually my second order of a carrier bag. Last year I ordered nine. I had to order this for the new baby in our family. Instead of having individual gifts and using gift bags, they usually starts to present their Christmas gifts. It’s a wonderful way to help the environment
and seeing their embroidered name makes for easy identification. Thanks Ballard!
Date published: 2021-11-22
Rated 5 out of
5 by
Carrie carrie from
Fun tote bagGreat fun tote bag. Color and monogram is perfect. Durable and yet beautiful.
Date published: 2021-11-15
Rated 5 out of
5 by
Shunn1969 from
Monogrammed Ballard Jute ToteI do home visits as part of my job and this bag is perfect! I can put my paperwork, iPad, office supplies, etc., in there and it holds it all. It’s super convenient because everything stays in one space. The monogram was perfect. I highly recommend.
Date published: 2021-11-01
Rated 5 out of
5 by
BrooklynE from
Great tote - giftable tooI love this tote and keep coming back for more for myself and to give as a gift. It's sturdy and can hold a lot.
