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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Ballard Indoor/Outdoor Drapery is rated 4.6 out of 5 by 103.
Rated 5 out of 5 by from Wonderful fabric The draperies look great and are very well made. High workmanship and style.
Date published: 2014-02-02
Rated 5 out of 5 by from Great fabric and look The striped fabric gives my lanai the cabana look that I was seeking. Everyone loves them. I did have to add drapery weights as my lanai gets quite windy. Slots for weights would have been helpful. Just a small critcism, there should always be an even not an odd number of top grommets so that they hang correctly. An odd number is fine for tab tops, but not this style. Still a really great fabric and weight. Length perfect.nicely made.
Date published: 2014-01-09
Rated 5 out of 5 by from Excellent product for its sun/heat relief purposes This is exactly what I wanted for our very hot patio. Afternoon sun pours onto our patio rendering it useless in the summers and even spring and fall here. We do have wind and that was a concern. The fix we found for the wind is that Ballard's quality includes a generous hem line. I threaded a coated "dog lead" with swivel ends on the hook ends through the hem and attached them to the pergola posts. This works as long as you are not walking through between the posts when the drapes are pulled, obviously. We also add a light weight plastic chain about half way up just to curb the billowing. Our winds here are quiet strong and if the drapes are to billow out constantly they will be in contact with furniture and other objects that are likely to fray the fabric. As long as the lead (cable, chain, rope) does not have burrs and is well coated, we think the solution will be optimal even over time. A issue for us was moving the panels at such a high level over the "joints" in the rod. The pole in the kit for changing recessed ceiling lights has a rubber tip on it that is perfect for easily moving the panels without stressing the drape. Product definitely cuts the sun and heat, is attractive to our neighbors when lit at night with pergola lights. I will probably be adding more panels in sensitive areas and under the pergola for leaf and debris drop.
Date published: 2013-10-21
Rated 5 out of 5 by from These are perfect I bought these curtains for our new covered patio area. They are the perfect fit and color - I went with the classic Sand color so as time goes by and I potentially change the cushions on the furniture, these will always work. The quality of sunbrella fabric ensures these will last a long time in the sun which is why I specifically chose these.
Date published: 2013-09-27
Rated 5 out of 5 by from Great quality, beautiful colors I ordered the indoor/outdoor drapery for our beach house and love the quality of the fabric. The Sunbrella gives it a very relaxed look and seems resist to humidity etc. Very happy with my purchase.
Date published: 2013-09-14
Rated 5 out of 5 by from Great outdoor drapes The sunbrella fabric is really nice. Great outdoor drapes!!!
Date published: 2013-09-06
Rated 5 out of 5 by from Quality Product The drapes look very nice and were a deal given the price point.
Date published: 2013-07-31
Rated 5 out of 5 by from Great Style The otdoor drapes were the perfect final touch to our coverd porch. They were true to size and are a great style for the porch. The price was right and made our porch feel like a room. We get comments from friends and family that they wouldn't have thought of drapes outside, but love the look.
Date published: 2013-07-27
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