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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Milli from
Ballard Metal Boot TrayMade in India. Beautiful quality. Nice compliment to porch area.
Date published: 2020-06-13
Rated 5 out of
5 by
LeslieP from
Beautiful Must-HaveI bought a single boot tray about two years ago and put it near the back door. I had thought of buying the rack and two trays at that time, but wasn’t sure I really needed it. I found the tray so useful that pretty soon it was full and always fronted by a row of slippers (which I wear indoors). So I ordered the rack and one more tray. I was not prepared for two things: 1. How well packed the rack was. It took a half hour to winnow the upper and lower racks and the vertical bars from the packing. Everything arrived in pristine condition. 2.What a beautiful piece of furniture the rack and trays are. The rack is much sturdier than I had anticipated.
Am I glad that I now have the rack and double-deck trays? Yes! The set is rustic and elegant, and most of all, it transforms an organizational item into a beautiful piece of furniture.
Date published: 2020-05-28
Rated 5 out of
5 by
Kathy Ann from
Attractive and practical!The boot tray fits nicely in the entry way of our home and the copper look is very rich and attractive. We are very happy with this purchase.
Date published: 2020-04-12
Rated 5 out of
5 by
Amanda W from
Love it!Beautiful design. Love the detail that was put into it. Wish it was just a little deeper though- anything over size 15 men’s hang over.
Date published: 2020-04-12
Rated 5 out of
5 by
C A Smith from
Love itJust as shown in the catalog. It looks great in my foyer and I love it!
Date published: 2020-04-03
Rated 5 out of
5 by
DeVerle Nunn from
Ballard Boot TrayI put this tray at my back door. We put our outside shoes in the tray before we come in, keeps the shoes together no dirt in the house. I love it!!
Date published: 2020-02-21
Rated 5 out of
5 by
Sophiedog5 from
Great boot trayYou should buy this boot tray. Living in Colorado we use this tray daily. It’s functional and stylish.
Date published: 2020-02-18
Rated 5 out of
5 by
Sinjin from
Wide boot trayHolds up to four pair of shoes and stays in place as well while looking great.
Date published: 2020-01-08
Rated 5 out of
5 by
Pbls from
Great purchase! Love my Fleur-de-lis tray!Lovely tray I've wanted forever. Holds 5 pairs of shoes, fits neatly under my bench.
Date published: 2019-12-27
Rated 5 out of
5 by
MWil from
Ballard Boot TrayLooks great by my garage door and does it’s job beautifully. Great size. Catches all those muddy shoes before they hit my floor.
Date published: 2019-12-02
Rated 5 out of
5 by
outdoorbookworm from
Beautiful boot trayThis boot tray is beautiful. I have it sitting in my kitchen and looks very nice. If it should get debris in it from our shoes I just vacuum it out. It cleans up very quickly. It has a beautiful copper finish.
Date published: 2019-11-22
Rated 5 out of
5 by
Kavita from
Great for entryway!Love this for when kids come in from school to remove their dirty shoes. Great design and quality
Date published: 2019-10-28
Rated 5 out of
5 by
CNayPDX from
NicePerfect size for my entryway. Holds 3-4 adult size shoes.
Date published: 2019-09-15
Rated 5 out of
5 by
Kristin M from
What it looks like.It’s beautiful. Second time we’ve ordered this because we love it so much. 1st time was 16 years ago!
Date published: 2019-09-09
Rated 5 out of
5 by
MaineMaim from
Love This!Just perfect for keeping shoes at the door—and my floors clean and yuk-free. Instead of a jumble of shoes, my new boot tray keeps “no shoes in the house” neatly and purposefully organized! So very happy I ordered this!!
Date published: 2019-09-07
Rated 5 out of
5 by
Meijie from
WonderfulExcellent quality, price (on sale) and style. Unique find, quite pricey but most gems are.
Date published: 2019-06-14
Rated 5 out of
5 by
AlexAli from
Exactly as advertised...Perfect!Wonderful tray for organizing boots and shoes. Fits beautifully on the floor of my front closet and is deep enough to hold even my husband’s larger-sized boots. Best if all, it is attractive in appearance. Love it, and highly recommend this item!
Date published: 2019-05-31
Rated 5 out of
5 by
Tgremillion from
Nice and sturdyMaterial is sturdy and I love the design. Perfect for our mud room!
Date published: 2019-03-27
Rated 5 out of
5 by
California Kaki from
Finally controlled chaosWe decided to implement a new rule of no shoes in the house. That led to cluttered areas by our two main doors. With little space near the doors, we set the trays underneath the legs of the entrance furniture. Looks great.
Date published: 2018-12-29
Rated 5 out of
5 by
Graymoss2 from
PerfectPerfect addition to my French country inspired home both for functionality and style. Couldn’t have made a better choice.
Date published: 2018-08-09
Rated 5 out of
5 by
Lynn2018 from
Nice designJust what I needed for my entry hall. Everyone loves it
Date published: 2018-07-26
Rated 5 out of
5 by
ClockworkClary93 from
Beautiful PieceBought this for my entry way and it looks amazing. High quality piece that keeps my shoes organized and my floor clean. Love it!
Date published: 2018-05-02
Rated 5 out of
5 by
Susan549 from
Love itI am very happy with this product. It is exactly as it appears in photos. Fits beautifully in my condo entryway. Even my husband can get his shoes on the tray.
Date published: 2018-03-02
Rated 5 out of
5 by
sewitseams from
Stylish and solidThis boot tray is very practical for wet, snowy or muddy footwear yet manages to look striking and stylish. It is very sturdy and does not leak onto my wood floors. The quilted fleur de lis design is unusual and adds the perfect touch. Cleanup is a breeze. Highly recommended
Date published: 2016-01-16
Rated 5 out of
5 by
CPGirl from
Perfect Boot TrayThis boot tray is good looking, functional and classy. It's right at home in the front entryway. It's perfect!
Date published: 2016-01-14
Rated 5 out of
5 by
FaithfulCustomer from
Love these trays!We just moved to snow country so these trays will be very important to us! They are stylish, the perfect size for four pair of boots. I just love how they look, and the quality is very high. Bring on the snow!
Date published: 2015-10-17
Rated 5 out of
5 by
Cobbler from
Looks good, functions well, sturdy, accommodatingWe populated our closets with these beautiful, serviceable trays; our only regret is that we cannot show them off while they are hidden there. So we put them right by the entry when we expect company to rave reviews. They hold many shoes & galoshes, they never leak, they can be carried safely & easily to a nearby sink or toilet to empty mud or water without dripping or leaking, they don't blow away if left empty outside the door. We gifted them to friends
Date published: 2015-10-03
Rated 5 out of
5 by
artmom from
Attractive and functionalPerfect size for entry or backdoor, heavy and attractive. Don't have to remind the men in the house to remove their shoes anymore! Problem solved!
Date published: 2015-05-08
Rated 5 out of
5 by
FelineFancier from
Useful and AttractiveIt sits in my entry hallway coming in from garage, and fits three pairs of my shoes or boots with easy room for another pair. I keep a shoehorn lengthwise across the bottom and it's a handy tray - and attractive - to hold shoes. Before, they were lined up against the wall. Since they're more contained, they're less in the way.
Date published: 2015-04-17
Rated 5 out of
5 by
Nana1ElizBeth from
Great tray!Our boot tray arrived just in time for our last snow of the winter so boots and shoes got to sit there and not mess up our beautiful hard wood entry.
Thanks Ballard for this product.
