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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Ballard Boot Tray is rated 4.5 out of 5 by 156.
Rated 5 out of 5 by from Ballard Boot Tray Looks great by my garage door and does it’s job beautifully. Great size. Catches all those muddy shoes before they hit my floor.
Date published: 2019-12-02
Rated 5 out of 5 by from Beautiful boot tray This boot tray is beautiful. I have it sitting in my kitchen and looks very nice. If it should get debris in it from our shoes I just vacuum it out. It cleans up very quickly. It has a beautiful copper finish.
Date published: 2019-11-22
Rated 5 out of 5 by from Great for entryway! Love this for when kids come in from school to remove their dirty shoes. Great design and quality
Date published: 2019-10-28
Rated 5 out of 5 by from Nice Perfect size for my entryway. Holds 3-4 adult size shoes.
Date published: 2019-09-15
Rated 5 out of 5 by from What it looks like. It’s beautiful. Second time we’ve ordered this because we love it so much. 1st time was 16 years ago!
Date published: 2019-09-09
Rated 5 out of 5 by from Love This! Just perfect for keeping shoes at the door—and my floors clean and yuk-free. Instead of a jumble of shoes, my new boot tray keeps “no shoes in the house” neatly and purposefully organized! So very happy I ordered this!!
Date published: 2019-09-07
Rated 5 out of 5 by from Wonderful Excellent quality, price (on sale) and style. Unique find, quite pricey but most gems are.
Date published: 2019-06-14
Rated 5 out of 5 by from Exactly as advertised...Perfect! Wonderful tray for organizing boots and shoes. Fits beautifully on the floor of my front closet and is deep enough to hold even my husband’s larger-sized boots. Best if all, it is attractive in appearance. Love it, and highly recommend this item!
Date published: 2019-05-31
Rated 5 out of 5 by from Nice and sturdy Material is sturdy and I love the design. Perfect for our mud room!
Date published: 2019-03-27
Rated 5 out of 5 by from Finally controlled chaos We decided to implement a new rule of no shoes in the house. That led to cluttered areas by our two main doors. With little space near the doors, we set the trays underneath the legs of the entrance furniture. Looks great.
Date published: 2018-12-29
Rated 5 out of 5 by from Perfect Perfect addition to my French country inspired home both for functionality and style. Couldn’t have made a better choice.
Date published: 2018-08-09
Rated 5 out of 5 by from Nice design Just what I needed for my entry hall. Everyone loves it
Date published: 2018-07-26
Rated 5 out of 5 by from Beautiful Piece Bought this for my entry way and it looks amazing. High quality piece that keeps my shoes organized and my floor clean. Love it!
Date published: 2018-05-02
Rated 5 out of 5 by from Love it I am very happy with this product. It is exactly as it appears in photos. Fits beautifully in my condo entryway. Even my husband can get his shoes on the tray.
Date published: 2018-03-02
Rated 5 out of 5 by from Stylish and solid This boot tray is very practical for wet, snowy or muddy footwear yet manages to look striking and stylish. It is very sturdy and does not leak onto my wood floors. The quilted fleur de lis design is unusual and adds the perfect touch. Cleanup is a breeze. Highly recommended
Date published: 2016-01-16
Rated 5 out of 5 by from Perfect Boot Tray This boot tray is good looking, functional and classy. It's right at home in the front entryway. It's perfect!
Date published: 2016-01-14
Rated 5 out of 5 by from Love these trays! We just moved to snow country so these trays will be very important to us! They are stylish, the perfect size for four pair of boots. I just love how they look, and the quality is very high. Bring on the snow!
Date published: 2015-10-17
Rated 5 out of 5 by from Looks good, functions well, sturdy, accommodating We populated our closets with these beautiful, serviceable trays; our only regret is that we cannot show them off while they are hidden there. So we put them right by the entry when we expect company to rave reviews. They hold many shoes & galoshes, they never leak, they can be carried safely & easily to a nearby sink or toilet to empty mud or water without dripping or leaking, they don't blow away if left empty outside the door. We gifted them to friends
Date published: 2015-10-03
Rated 5 out of 5 by from Attractive and functional Perfect size for entry or backdoor, heavy and attractive. Don't have to remind the men in the house to remove their shoes anymore! Problem solved!
Date published: 2015-05-08
Rated 5 out of 5 by from Useful and Attractive It sits in my entry hallway coming in from garage, and fits three pairs of my shoes or boots with easy room for another pair. I keep a shoehorn lengthwise across the bottom and it's a handy tray - and attractive - to hold shoes. Before, they were lined up against the wall. Since they're more contained, they're less in the way.
Date published: 2015-04-17
Rated 5 out of 5 by from Great tray! Our boot tray arrived just in time for our last snow of the winter so boots and shoes got to sit there and not mess up our beautiful hard wood entry. Thanks Ballard for this product.
Date published: 2015-03-25
Rated 5 out of 5 by from Attractive and useful for potted plants. Using the tray to organize, display, and facilitate moving potted plants works well. I put felt circles on bottom of tray to prevent marring wood floor and also put cork protectors under plants to prevent circles on tray.
Date published: 2015-01-11
Rated 5 out of 5 by from just what we were looking for. upon receiving the boot try, it was just what we were looking for. Not as a boot try, but as a center piece for our dinning room table. We are adding plants, utensils, etc. Thanks again great item
Date published: 2014-10-07
Rated 5 out of 5 by from Boot Tray Classy looking shoe and boot organizer for any door entrance.
Date published: 2014-09-21
Rated 5 out of 5 by from Attractive and affordable boot tray I searched many stores for boot trays, and Ballard Design was one of the only merchants who offered them. Most importantly, Ballard Design was the ONLY place where I found a stylish one! The tray that I selected is very attractive (I really like the lattice design with fleur-de-lis accents) and it was very affordable.
Date published: 2014-06-03
Rated 5 out of 5 by from Larger than expected Great design! Nice enough to to set out in view. Will hold lots of boots!
Date published: 2014-03-24
Rated 5 out of 5 by from Exactly as I expected! This product looked exactly as pictured. I got the fleur de lis one with the matching organizer and both look great in my laundry/mud room!
Date published: 2014-03-22
Rated 5 out of 5 by from Elegant and useful Attractive, functional, large enough for daily family use (or party guests to hold their snow/rain/mud boots & shoes while visiting). Sturdy but light. We use one in entry closet and one in back entry mud room where family comes inside.
Date published: 2014-03-20
Rated 5 out of 5 by from great product We have serious issues with tennis court mess in the house which has been resolved with this boot tray. My girlfriend's husband brings in golf mess, so I got her one too and she is thrilled
Date published: 2014-03-17
Rated 5 out of 5 by from Fantastic Boot Tray The boot tray is well made and has a nice design embossed inside. It looks nice next to our back door and is definitely nicer than the rubber tray it replaced.
Date published: 2014-03-17
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