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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

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Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Ballard Basic Pillow Insert - 12x20 is rated 4.2 out of 5 by 5.
Rated 5 out of 5 by from Great Experience The pillow is exactly what I needed. Glad to find that you carry these quality pillows as I cannot buy them locally. I received it in a very timely manner also.
Date published: 2011-05-05
Rated 5 out of 5 by from Great value at Ballard Back Room The small feather pillow inserts I bought at Ballard Back Room in Atlanta were the perfect size for a lumbar pillow.
Date published: 2011-03-21
Rated 5 out of 5 by from great fit and very comfortable I am a fan of all of the Ballard pillows and inserts. They are a great buy for the money and feel great as well!
Date published: 2011-03-16
Rated 4 out of 5 by from Good quality Good quality, good price. Basic pillows, used as decoration. They seem well-priced for what you get.
Date published: 2011-03-16
Rated 2 out of 5 by from What happened to your pillow inserts?!!! I have bought these pillow inserts before and loved them - excellent quality and fullness. Just received a shipment of 4 20x20 inserts to replace the cheap ones that came with come pillows, and the Ballard ones are just as skinny and floppy as the cheap ones!! What happened? I am so disappointed and will be returning these - out $20 in shipping charges for low quality merchandise.
Date published: 2020-06-17
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Product:FP699-Ballard Basic Pillow Insert - 12x20